IGspectrum Ltd

Private Patients Service (IGpp)

This provides workflow support and management of all aspects of the private patient episode.
Automated notifications of enquiries are received and patient records transfer from referrers can be requested. This fully-functional service includes episode management, clinician allocation, appointment selection and transmission of reports or updated records back to the referrer.

Features

  • Automatic management of referrals, appointments, patients, episodes and clinicians
  • Safe and secure transfer of medical and other records
  • Full workflow coverage
  • Links to invoicing systems are provided
  • A full history of all patient episodes is maintained

Benefits

  • Complete patient history aids effective clinical management of the patient
  • Referrers able to maintain fully accurate patient record
  • Invoices are accurate and produced in a timely fashion

Pricing

£12000 to £20000 per unit per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 0 0 5 3 9 3 8 9 6 9 5 7 4 7

Contact

IGspectrum Ltd

Paul Gillot

07774 929 823

paul.gillot@igspectrum.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no constraints
System requirements There are no system requirements.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The support is generally available during the standard working day and is chargeable. Special arrangements can be accommodated and are also chargeable.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation is provided. On-site training if required is available at an additional charge.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This service is included in our charges. User registration data will be destroyed at the end of the contract.
End-of-contract process Data export is included in our charges. User registration data will be destroyed at the end of the contract. All users of the service are deactivated, No other action is required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application is accessible through a supported browser running on mobile devices.
Service interface Yes
Description of service interface User friendly, Responsive design, Proper navigation
Accessibility standards None or don’t know
Description of accessibility Via the Individual service website URL
Accessibility testing Service maintains history of User navigation to enable recall of last activity whenever they come again into service.
Service contains tooltip for fields where values are difficult to understand e.g. formula calculation field.
Each service has User Guide document.
API Yes
What users can and can't do using the API SOAP support is provided
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Agreed specific user requirements can be implemented at additional charge.

Scaling

Scaling
Independence of resources Scaling is performed automatically and excessive usage creates an alert.

Analytics

Analytics
Service usage metrics Yes
Metrics types Application metrics

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data export is included in our charges.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats User specified. May be subject to a charge
Data import formats
  • CSV
  • Other
Other data import formats User specified. Maybe subject to a charge.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% assured by independent validation of assertion; contract determines any refunds if availability levels are not met.
Approach to resilience Available on request.
Outage reporting Via Email alerts or by other means if required and available.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication OTP
Access restrictions in management interfaces and support channels We can satisfy any user requirement access management and restriction.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication OTP

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/10/2009
What the ISO/IEC 27001 doesn’t cover No exclusions.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/12/2009
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover No exclusions.
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards SSAE ISAE
Information security policies and processes IG Statement of Compliance.

IG Toolkit Level 2.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Full lifetime tracking is deployed. No changes are made without a full security assessment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All existing and new threat types are evaluated and if necessary the appropriate action is taken.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Threat detection and prevention require a combination of people, process, and security experts who monitor, analyse, and alert any incidents on a 24x7 basis. Threat intelligence is monitored to provide continuous protection for your sensitive data. A full plan is in place to respond to any real or potential compromise. This plan can be initiated at any time on a 24/7 basis.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined processes exist. Users report to the service desk. Incident reports are provided as needed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Health and Social Care Network (HSCN)

Pricing

Pricing
Price £12000 to £20000 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full service access for 30 days

Service documents

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