Ancoris Limited

Google G-Suite Basic

G Suite is a set of productivity tools designed for Cloud, for users working anywhere on any modern device. Components include Email, Calendar, WP, Spreadsheets, Presentations, Video, Voice and Text Conferencing, Forms, Team Sites, Social Networking, Document Storage and Sharing. Any time, place, location; real-time collaboration makes teamworking the norm.

Features

  • Secure Business Email through Gmail
  • Video and Voice Conferencing
  • Smart Shared Calendars
  • Document editors including Word Processor, Spreadsheets, Presentations
  • Real-time simultaneous authoring and editing all Google documents
  • Offline access and automatic synchronisation when online
  • Public Cloud with access from any device with modern browsers
  • 24*7 support by email, phone and online
  • Secure and encrypted content in transit and storage
  • 30GB Cloud storage per user

Benefits

  • Enhanced productivity as employees work remotely or while travelling
  • More user access with support all device form factors
  • Acceleration in document production with real-time multi-user authoring
  • Improved decision making with simultaneous review of content
  • Reduce travel costs with Hangouts conferencing for video or voice
  • Speed communications with video, voice or text chat
  • Better Information Management with consistent storage in Drive
  • Manage legacy digital content in old document formats
  • Google search across all user content for comprehensive discovery
  • Reduction in costs with decommissioning of legacy desktop services

Pricing

£33 per user per year

Service documents

G-Cloud 10

900327763059506

Ancoris Limited

David McLeman|Michelle Tester|Trevor Cook

+44 (0) 8452626745

gcloud@ancoris.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Internet Connectivity with a modern web browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times P1: 30 mins, P2: 1 hour, P3-P4 tickets: 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Google provides a single level of support for GSuite in line with other enterprise service providers, the terms of support can be found here: https://gsuite.google.com/terms/tssg.html.

Enhanced support offerings from Ancoris are also available - please see our related services in the "Support" section - "Google G Suite Support Services".
These services offer enhanced response, case prioritisation, advice & assistance (and not just "break / fix") on Google G Suite features; support on integrating G Suite into your existing domain; Account management; regular Service Reviews, end user training (via our integrated e-learning tool) and free consultancy on your G Suite implementation
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Google provides a proven business transformation framework based on highly regarded research in accredited universities. An online Getting Started learning path is described at https://gsuite.google.com/setup/

Enhanced training services are also available from Ancoris - please see our related services in the "Support" section - "Google G Suite and Chrome training and Change Management Services", and "Cloud Skills Academy - G Suite E-learning and e-Support". These services provide a range of onsite and online training and user documentation.

Ancoris also provide G Suite migration and deployment services to ensure a smooth implementation for all your users - please see our related service in the "Support" section - "Google G Suite and chrome - Migration and Deployment Services". This service provides for a fully managed deployment project covering all aspects of project governance, technical activity needed and user change management required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction If your organization decides to leave G Suite, your users can take their G Suite data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
End-of-contract process Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Google’s conformance to WCAG 2.0 AAA guidelines is documented in Google’s VPAT reports online here: https://support.google.com/a/answer/2821355?hl=en#h4_vpats
API Yes
What users can and can't do using the API The scope of capabilities exposed via API to GSuite users is very broad and encompasses most major use cases. G Suite API's are grouped into ten main API's and SDK's that can be found here: https://developers.google.com/google-apps/
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products.
With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms

Scaling

Scaling
Independence of resources G Suite is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact

Analytics

Analytics
Service usage metrics Yes
Metrics types The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrollment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Google

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their G Suite account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html.
Approach to resilience All data is redundantly stored across a minimum of 3 data centers, and all services are designed to leverage the redundant data center infrastructure powering Google services.
Outage reporting Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the G Suite services on degradation or downtime.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young
ISO/IEC 27001 accreditation date April 15, 2015
What the ISO/IEC 27001 doesn’t cover Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/01/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/a
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes GSuite and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type Supplier-defined controls
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £33 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The free version is functionally identical to the paid version of G-Suite but is only available for 30 days through an online registration and not supplied under G-Cloud terms and conditions.
Link to free trial https://gsuite.google.com/signup/basic/welcome

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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