Howell Technology Group Limited

Microsoft Windows Virtual Desktop with FSLogix Office 365 Container

HTG is able to provide WVD and FSLogix software that enables enterprises to easily go from to many images, to a single Unified-Base-Image, without repackaging applications. FSLogix Office-365-Container module complements our ability to merge centralised Profile-Containers and App-Containers into the user’s desktop.

Features

  • Enable Office-365 One-Drive for Business, Skype-for-Business, Windows-Search-Index
  • Enable Outlook-Cached-Exchange-Mode in XenApp/XenDesktop and RDS/RDSH non-persistent and pooled-VDI
  • Solve user profile issues and eliminate folder redirection in VDI/XenApp
  • Ensure license compliance for all-users and all-apps on all Windows-infrastructure
  • Enable Java Redirection and Version Control Management
  • Cloud Cache allows Oiffce365 and Profile containers stored anywhere

Benefits

  • Simplify application version control and rollback for application updates
  • Massively reduce the number of Windows gold-images in your environment
  • Optimal Office 365 and One Drive user experience
  • Reduction in login and search times

Pricing

£10 to £75 per person per month

Service documents

Framework

G-Cloud 11

Service ID

8 9 9 9 7 0 8 1 3 0 3 1 4 1 6

Contact

Howell Technology Group Limited

Graham Wight

01914813446

graham@htguk.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Citrix and Office 365, Azure, VMware Horizon, AWS.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK Mon-Friday 8am-6pm excluding public holidays

Priority - Response - Update frequency
1 (Critical) - 30 Minutes - 1 Hour
2 (High) - 1 Hour - 2 Hours
3 (Medium) - 1 Hour - Daily
4 (Low) - 1 Hour - Every 2nd Day

Outside of working hours TBD
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Dedicated website e.g. http://customername.support.htguk.com - portal with web chat functionality
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
HTG offer a tiered helpdesk service which is available 9am - 5pm Monday to Friday, excluding Bank Holidays and public holidays.

This service operates with a standard two hour response SLA, with optional Gold/Silver/Bronze tiering that aligns with the required client needs.

Pricing for the service is variable based around the specific support model and technical requirements of the client environment.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Yes this is part of our standard process and includes, training and user documentations as well as Local Work Instructions.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
No data is held within the FSLogix.
End-of-contract process
At the end of the contract as per the licensing Terms and Conditions of FSLogix the End User is obliged to remove FSLogix software from its infrastructure.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Via Statement of Works.

Scaling

Independence of resources
N/A

Analytics

Service usage metrics
Yes
Metrics types
Usage/ Application Launches
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cloudhouse

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/A see above
Data protection within supplier network
Other
Other protection within supplier network
N/A see above

Availability and resilience

Guaranteed availability
FSLogix is a software application package which runs within the customer infrastructure and is reliant on their service levels.
Approach to resilience
N/A
Outage reporting
N/A

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
This functionality is dependent on the underlying application and not the Cloudhouse Containers.
Access restrictions in management interfaces and support channels
N/A see above.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date
17/10/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In-house and available upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
N/A
Incident management type
Supplier-defined controls
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 to £75 per person per month
Discount for educational organisations
No
Free trial available
No

Service documents

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