Howell Technology Group Limited

Microsoft Windows Virtual Desktop with FSLogix Office 365 Container

HTG is able to provide WVD and FSLogix software that enables enterprises to easily go from to many images, to a single Unified-Base-Image, without repackaging applications. FSLogix Office-365-Container module complements our ability to merge centralised Profile-Containers and App-Containers into the user’s desktop.

Features

  • Enable Office-365 One-Drive for Business, Skype-for-Business, Windows-Search-Index
  • Enable Outlook-Cached-Exchange-Mode in XenApp/XenDesktop and RDS/RDSH non-persistent and pooled-VDI
  • Solve user profile issues and eliminate folder redirection in VDI/XenApp
  • Ensure license compliance for all-users and all-apps on all Windows-infrastructure
  • Enable Java Redirection and Version Control Management
  • Cloud Cache allows Oiffce365 and Profile containers stored anywhere

Benefits

  • Simplify application version control and rollback for application updates
  • Massively reduce the number of Windows gold-images in your environment
  • Optimal Office 365 and One Drive user experience
  • Reduction in login and search times

Pricing

£10 to £75 per person per month

Service documents

G-Cloud 11

899970813031416

Howell Technology Group Limited

Graham Wight

01914813446

graham@htguk.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Citrix and Office 365, Azure, VMware Horizon, AWS.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times UK Mon-Friday 8am-6pm excluding public holidays

Priority - Response - Update frequency
1 (Critical) - 30 Minutes - 1 Hour
2 (High) - 1 Hour - 2 Hours
3 (Medium) - 1 Hour - Daily
4 (Low) - 1 Hour - Every 2nd Day

Outside of working hours TBD
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Dedicated website e.g. http://customername.support.htguk.com - portal with web chat functionality
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels HTG offer a tiered helpdesk service which is available 9am - 5pm Monday to Friday, excluding Bank Holidays and public holidays.

This service operates with a standard two hour response SLA, with optional Gold/Silver/Bronze tiering that aligns with the required client needs.

Pricing for the service is variable based around the specific support model and technical requirements of the client environment.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes this is part of our standard process and includes, training and user documentations as well as Local Work Instructions.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction No data is held within the FSLogix.
End-of-contract process At the end of the contract as per the licensing Terms and Conditions of FSLogix the End User is obliged to remove FSLogix software from its infrastructure.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Via Statement of Works.

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage/ Application Launches
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cloudhouse

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A see above
Data protection within supplier network Other
Other protection within supplier network N/A see above

Availability and resilience

Availability and resilience
Guaranteed availability FSLogix is a software application package which runs within the customer infrastructure and is reliant on their service levels.
Approach to resilience N/A
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication This functionality is dependent on the underlying application and not the Cloudhouse Containers.
Access restrictions in management interfaces and support channels N/A see above.
Access restriction testing frequency Never
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date 17/10/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In-house and available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A
Incident management type Supplier-defined controls
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £75 per person per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
Return to top ↑