OfficeLabs Ltd

Office 365 user adoption and training platform

OfficeLabs provides a micro learning delivery platform, digital training content and support needed to help bridge any digital literacy skills gaps in an organisation. Our suite of products help drive technology adoption in a fast, effective and fun way.

Features

  • A UK-based e-learning platform
  • Works on any device
  • Bite-sized training videos
  • Current content that keeps up with technology
  • Ability to create a training and adoption campaign
  • Track learner progress
  • Role-based access
  • Manage communications and tasks

Benefits

  • Provide a variety of ways to access the system
  • Track the effectiveness of training
  • Create target learning groups
  • Request training feedback
  • Support Office 365 implementations

Pricing

£10 per person per month

  • Free trial available

Service documents

G-Cloud 9

899864820693153

OfficeLabs Ltd

Graham Bidwell

01392 24 0365

graham.bidwell@officelabs.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Modern browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 0800 to 1800 Monday to Friday excluding public holidays
Response within one hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Webchat is via Microsoft Skype
https://support.skype.com/en/faq/FA12371/what-accessibility-features-are-available-for-skype
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Subject matter experts
Trainers
Account Managers
Developers
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Subject matter experts and trainers are available to provide either on-site or remote support at any UK location
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Analytics can be exported
End-of-contract process Contract includes software licenses, training, support, initial configuration and documentation.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Interface differences but all content is the same
Accessibility standards WCAG 2.0 A
Accessibility testing Layout of UI tested
API Yes
What users can and can't do using the API RESTful, SOAP
API documentation No
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Hosted on Microsoft Azure platform

Analytics

Analytics
Service usage metrics Yes
Metrics types User training, campaign tracking, user roles
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Appdopt

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Analytics can be exported
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Monthly Uptime Percentage of 95% guaranteed
Approach to resilience http://download.microsoft.com/download/A/0/7/A07FF75D-1FDC-4642-897F-9F390978E759/Data%20Resiliency%20in%20Office%20365.pdf
Outage reporting Service dashboard
Administration alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Role based access
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Policy owner reports to the Chief Information Officer who in turn reports to the Business Owner.
Policies are easily accessible.
Policy Owners are audited on a regular basis.
Automation is used where appropriate.
Policies are acknowledged by workers.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The ITIL Change Management Continual Process Improvement methodology is used to manage change.

All changes are considered and assessed on business and security impact by the Change Advisory Board before implementation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are rated on risk, likelihood of occurrence and potential impact of the threat.
Patches are developed, tested and released as soon as approved.
Threat sources:
https://www.ncsc.gov.uk/
https://protection.office.com/
Protective monitoring type Supplier-defined controls
Protective monitoring approach Security and Compliance dashboard real-time monitoring

Email alerts

Automation where appropriate

Incident response is within one hour during office hours. Within four hours at any other time.
Incident management type Supplier-defined controls
Incident management approach Incident Management process follows the ITIL Incident Management best practices.
Users can report incidents by phone, email or portal.
Incident reports are provided in PDF format on a monthly basis.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 per person per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access for time restricted period

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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