Sandyx

AnyCal - Intelligent Booking App

AnyCAL is an intelligent appointment booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.

Features

  • Intelligent calendar and appointment booking app
  • Manage multiple locations, personnel and clients
  • Schedule personnel based on skills, location & client requirements
  • Get the right personnel to the right client
  • Optimise resource utilisation

Benefits

  • Optimise task and processing capability
  • Improve customer self service
  • Optimises route selection to reduce travel time
  • Sophisticated skills and competencies matching

Pricing

£10 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

898526018756829

Sandyx

Stuart Greig

0161 710 3250

stuart.greig@sandyx.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to AnyCal is built on the Salesforce.com platform
Cloud deployment model Public cloud
Service constraints AnyCal requires Salesforce.com
System requirements Supported Browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Severity 1 response is 1 working hour from submission of ticket
Severity 2 response is 2 working hour from submission
Severity 3 response is 4 working hour from submission
Normal support hours are 08:30 to 17:30 Monday to Friday. We can also tailor a support service to meet specific customer requirements, such as outside normal office hours, weekends and Bank Holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels In the UK we normally offer support 08:30 to 17:30 Monday to Friday. We can also tailor a support service to meet specific customer requirements, such as outside normal office hours, weekends and Bank Holidays.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online documentation, online training and onsite training
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is open to user to export into CSV format at any time.
End-of-contract process The customer is free to extend the contract, or non-renew, as desired

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile version is optimised for a smaller display
API Yes
What users can and can't do using the API API Services include: SOAP, RESTful and Native connectors Outlook
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Administrative users can customise various elements of the AnyCal display, including colour schemes, component names and supported time slots

Scaling

Scaling
Independence of resources The Salesforce.com platform is load balanced to support user demands

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Tools are provided within the solution to export any data into CSV format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability, assured by independent validation of assertion
Approach to resilience Full details are available at the following link: https://trust.salesforce.com/en/
Outage reporting Public dashboard: https://trust.salesforce.com/en/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Assured by independent testing of implementation
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Additional authentication methods include:
- Single Sign-on: using Security Assertion Markup Language (SAML) or delegated authentication
- Certificate-based authentication: PEM-encoded X.509 digital certificates
- Network-based security: limits where users can log in from, and when they can log in

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Independent third party
ISO/IEC 27001 accreditation date 1/6/2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 14/03/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None
PCI certification Yes
Who accredited the PCI DSS certification Unknown
PCI DSS accreditation date 31/01/2012
What the PCI DSS doesn’t cover Full details here: https://trust.salesforce.com
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Full information provided here: https://trust.salesforce.com/en/

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach New system components of the Salesforce Services are evaluated by architectural and operational teams, and are introduced following change management requirements. Salesforce implements a multipronged approach to help ensure the software released is secure.
Full details provided here: https://cloudsecurityalliance.org/star-registrant/salesforce-com-inc/
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Salesforce regularly performs self-vulnerability assessments for the Salesforce Services using various tools and techniques, including network-layer vulnerability scans, application-layer vulnerability scans, and local operating system-layer vulnerability scans. Depending on the severity and the risk to Salesforce systems, security patches can be scheduled for immediate deployment or deferred to an appropriate planned maintenance interval. Full details here: https://cloudsecurityalliance.org/star-registrant/salesforce-com-inc/
Protective monitoring type Supplier-defined controls
Protective monitoring approach Full details of Salesforce security methodologies and applied best practice can be found here: https://trust.salesforce.com
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Salesforce has a formal Incident Management Process applicable to the Salesforce Services. During a security incident, the process guides Salesforce personnel in management, communication, and resolution activities. Regular updates are provided to engaged parties until issue resolution. Incident tracking and resolution is documented and managed within an internal ticketing system. Full details here: https://cloudsecurityalliance.org/star-registrant/salesforce-com-inc/

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free version includes a single Appointment filter

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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