Stream Networks Ltd

Office 365 - Managed

Microsoft Office 365 from Stream Networks is the go to, "all-in-one" office solution for organisations of every size. Stream Networks offer flexible hands-on management and support to ensure organisations can focus on core operations with the peace of mind that a professional and knowledgeable entity is managing their systems.

Features

  • Office 365 Business, Business Essential, Business Premium & Enterprise
  • Exchange, Teams, Skype for Business, SharePoint, OneDrive, Yammer
  • Outlook, Word, Excel, PowerPoint, OneNote and Access
  • Remote Access - take your documents anywhere

Benefits

  • Rapid Implementation
  • Easily share and collaborate documents, folders, databases and more
  • Centrally manage and access files, folders and databases
  • Simple to use and understand Cloud Technology
  • Large mailbox storage
  • Predictable monthly cost
  • Work anywhere at any time

Pricing

£3.80 per user

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 9 7 8 3 9 6 6 4 2 5 5 5 2 6

Contact

Stream Networks Ltd

Ben Barry

01635884170

benb@stream-networks.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Service will be available at all times except for any time of planned maintenance whereby customers will receive prior notification
System requirements
  • 3.0 GB available disk space
  • 2 GB RAM
  • Internet functionality requires an Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
For email and ticket support we will respond to questions within four hours. However for emergency or major incidents (see SLA) we recommend that customer contact us by telephone where we will respond within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Stream Networks can provide an array of support to customers. All customers will be assigned a dedicated Account/Project Manager upon on boarding with Stream Networks. What is deemed as standard Technical Support is defined in the Service Level Agreement. Outside of "Standard" support, the following options and charges apply: Onsite Technical Support is chargeable at £350.00 per half day / £700.00 per day. Remote Technical Support is chargeable at £65.00 per hour / £250.00 per half day / £500.00 per day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Stream Networks can provide bespoke training agreements to cater for the needs of any organisation. As standard, all organisations will receive a handover document and user documentation guides where appropriate. Both onsite training and remote training options are available. All customers will be assigned a designated Account Manager who will serve as their primary point of contact throughout the duration of any agreement with Stream Networks.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Stream Networks will work with the customer to determine the extraction process that best suits their needs.
End-of-contract process
After the initial contract period, the service operates on a rolling monthly contract, however standard cancellation terms of 3 months written notice is required. Upon the receipt of a cancellation request, a service cease date will be agreed between customer and Stream Networks. After this date, all customer data will be purged and destroyed by Stream Networks. This is the standard procedure, with no additional cost applying.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Separate applications designed for mobile, appearance may differ but performance and functionality remain the same.
Service interface
Yes
Description of service interface
Users can log in to a web-based interface and access either admin or individual user security rights.
Accessibility standards
None or don’t know
Description of accessibility
Web-based login
Accessibility testing
We have tested Dragon and SuperNova software with a visually impaired member of staff and confirm everything works as expected.
API
No
Customisation available
Yes
Description of customisation
Users can customise an array of dashboards, appearance settings and much more. A full itinerary of customisation options can be made available upon request from Stream Networks.

Ability to customise and how much can be customised will be determined y staff level (e.g. staff, admin, master user etc.).

Scaling

Independence of resources
We constantly monitor utilisation to ensure that no great strain is on the network.

Analytics

Service usage metrics
Yes
Metrics types
CHANGE

Call response time.
Incident Response
Service Request fulfillment.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export can be done through a manual process or by using 3rd party Microsoft recognised tools - all available through Stream Networks.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
100% availability across our Core Network, which includes;
A service level of 100% for power to the data centre.
An average temperature of between 19ºC and 23ºC across the data centre
Security systems will operate on a 24/7/365 basis and will operate to 100% capability.
Resolution periods as follows:
PROMPT response from time of event notification and assignment of Trouble Ticket number - Within hour of the Company’s response (see SLA for event categorisation and relevant response times).

Users are refunded to the following standard: For each FULL percentage point (1%) by which the Availability in a Measurement Period is reduced below the target Availability (or First Measurement Period Availability where applicable), a Service Credit shall be due to the Customer equal to 5% of the Service Fees payable by the Customer in respect of the Services for such Measurement Period.
Approach to resilience
Available upon request
Outage reporting
Our service reports outages by sending email alerts to all users who have subscribed to our network alerts. We recommend during the onboarding process that all customers sign up to receive these alerts. We also have a Public Dashboard on our website, detailing "Service Status" in a traffic light model Red = Service Down, Amber = Partial Service, or Green = Service Running as Expected. We also provide information on expected resolution times, and any planned maintenance that could affect a service.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
During the onboarding process, we will ask for a list of approved contacts to be provided. These contacts will be the only persons who Stream Networks liaise with. This list will also feature different staff levels who will have different functionality capability e.g. management, staff etc.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
12/04/2018
What the ISO/IEC 27001 doesn’t cover
Product Design and Development
Contact with Special Interest Groups
The separation of development testing and operational environments
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow information security policies and processes in accordance with our ISO27001:2013 accreditation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management approach is in accordance with our ISO9001:2008 and ISO27001:2013 accreditation. Processes capture who requested the change and why, who will implement the change, process tracking and assessment of the risk and contingency plan.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As part of our ISO 27001 accreditation, we carry out stringent Risk Assessment and Contingency Planning exercises. The threats are identified internally by a dedicated manager. We will deploy patches in a timely manner, in accordance with manufacturer/software author recommendations of severity, ensuring all customers are not affected and in accordance with all Service Level Agreements
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We identify potential compromises by carrying out risk assessment and contingency plans in accordance with our ISO 27001 compliance. When finding a potential compromise, a risk assessment will be carried out to determine the influence the compromise could have on the business, from here, a contingency plan will be drawn up. We respond to any incidents immediately, and ensure our customers are updated in accordance with our Service Level Agreements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As part of our ISO 27001 accreditation and compliance, we have a set process for incident management. Users can reprot incidents in a number of mediums, including telephone and email, we will then follow the process to deal with the incident accordingly. We will provide incident reports in both in writing.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3.80 per user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full service availability, no restrictions, one month trial period

Service documents

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