Cisco AppDynamics - APM & Business Analytics
AppDynamics is a application performance management (APM) and IT operations analytics (ITOA) company based in San Francisco. Service is either SaaS, on-premise or full managed service
Features
- Proactive Application Performance Management
- Line of code diagnostics
- Business analytics
- ServiceNow Integration CMDB level to aid event management
- Track every Business Transaction across a user session
- Real time application database server monitoring
- End user monitoring for mobile web and synthetic users
- Java, .Net, PHP, Node.js, SAP Support
Benefits
- 20% reduction in Cloud Migration time
- 50% reduction in Mean Time to Repair (MTTR)
- Understand business impact of outages
- Reduce number of incidents and outages in production
- Increase application response time and Increase end user satisfaction
- Reduce false positive and number of alerts
- Increase IT users’ productivity and free up developer time
- Better collaboration between Dev, Ops and business
- Help in prioritising incident resolution
- Be more proactive and get alerted before users are impacted
Pricing
£3,480 a unit a year
Service documents
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Framework
G-Cloud 11
Service ID
8 9 7 3 0 2 0 8 8 1 4 5 8 1 9
Contact
Engage ESM
Hannah Horsham
Telephone: +44 (0)7881 504 005
Email: g-cloud@engage-esm.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- No
- System requirements
- On prem https://docs.appdynamics.com/display/PRO45/Controller+System+Requirement
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
For on-premises installations we follow the AppDynamics EULA: https://legal.appdynamics.com/OnPremise_EULA.pdf
For SaaS installations we follow the AppDynamics SaaS EULA: https://legal.appdynamics.com/AppDynamics_SaaS_EULA.pdf - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Standard support is provided as part of the purchase of a software subscription, premium support is available at a cost uplift.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Combination of project managed services and supplier delivered public and on-site training, please see service description for pricing.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Users can use the API to extract the data when the contract(s) ends
- End-of-contract process
-
Please refer to the SaaS EULA: https://legal.appdynamics.com/AppDynamics_SaaS_EULA.pdf
Please refer to the on-premises EULA: https://legal.appdynamics.com/OnPremise_EULA.pdf
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The service can either be accessed through a mobile web browser or via our mobile app (iOS and Android). When using the mobile web browser, one gets the same functionality as the desktop service. When using the native app certain functionality such as the application flowmaps and tier and node level dashboards, are not shown. https://docs.appdynamics.com/display/PRO45/AppDynamics+Mobile+App
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
AppDynamics has comprehensive controller side and agent side APIs. These lets the users configure the service, monitor, query the metrics and event analytics data as well as to control and configure the agents running on the application servers.
More data can be found at: https://docs.appdynamics.com/display/PRO45/AppDynamics+APIs - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Users can configure and customise the monitoring of the applications, can create and update their dashboards and alerts. Extensions to the service can be created by users to monitor additional IT components.
Customisations are either done using the web UI or by creating scripts and using the API
Some customisations required to be administrator of the service; some are available to all users. Additional customisation is available from Atos, please see service description for pricing.
Scaling
- Independence of resources
-
For SaaS deployments: AppDynamics is highly scalable and not affected by the number of users but by the number of agents (licenses) deployed in the infrastructure. Provisioning of resources is taken care of by AppDynamics to guarantee that users are not impacted.
For on-premises deployments: AppDynamics scales horizontally and vertically.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
AppDynamics provides reports on the licenses consumption so users know at any time how much they have deployed and used
The service also provides real time metrics on the number of data captured - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Cisco & AppDynamics (Titan Partner)
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- The application metric data can be exported in a variety of formats such as PDF, CSV, JSON etc. by directly exporting, via the API or via scheduling / on-demand reports and being sent out by e-mail. Configuration data of the application can be exported via the API.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- JSON
- Data import formats
- Other
- Other data import formats
- For an APM solution data import is not applicable.
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- TLS v1.2 upwards is only applicable for SaaS deployments. The AppDynamics service can also be entirely deployed on premises. In that case, the question is not relevant
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
AppDynamics EULA for SaaS: https://legal.appdynamics.com/AppDynamics_SaaS_EULA.pdf
AppDynamics EULA for on-prem: https://legal.appdynamics.com/OnPremise_EULA.pdf - Approach to resilience
- More information can be found at: https://www.appdynamics.com/trust-center/operations/
- Outage reporting
- Customers can check their SaaS service status at: https://status.appdynamics.com/
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- The service can be integrated with on-premises LDAP/SAML authentication mechanisms
- Access restrictions in management interfaces and support channels
- Details can be shared once under NDA, please contact for details.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Less than 1 month
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- HIPAA
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- SOC 2, HIPAA and PCI DSS
- Information security policies and processes
- SOC 2, HIPAA and PCI DSS compliant
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Details can be shared once under NDA, please contact for details.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- The Details can be shared once under NDA, please contact for details.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Details can be shared once under NDA, please contact for details.
- Incident management type
- Undisclosed
- Incident management approach
- Details can be shared once under NDA, please contact for details.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £3,480 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 15 day unlimited trial. Full Proof of Value available including full business case, please contact for more details.
- Link to free trial
- https://www.appdynamics.com/free-trial/
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g-cloud@engage-esm.com.
Tell them what format you need. It will help if you say what assistive technology you use.