Avari Solutions

Arcturus

Applicare application performance management (APM) solution that monitors improves enterprise application performance, stability and availability. Early detection of problems, significantly reducing mean time to repair preventing/eliminating outages. Applicare warns of system downtime symptoms and probable causes. Know exactly who is impacted, why, when and how to find the precise solutions.

Features

  • Advisor feature offers a knowledge database
  • Easy to use interface that customers unanimously agreed is best
  • Affordable cost for better quality in comparison to current market.
  • No masking of IPs end user’s real IP address tracked
  • Unique notification systems
  • Detailed user experience monitoring
  • Browser rendering, network, app server and database time.

Benefits

  • Provide problem patterns through embedded artificial intelligence.
  • User friendly console compared to any other platforms.
  • builds the behavioral profile of all the transactions
  • automatically detect the transactions that deviate
  • Answer what to monitor, to what extent and when
  • Text Alerts or email with detailed information

Pricing

£3,850 a server a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross.garman@avari.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 9 6 9 1 3 7 5 9 2 8 0 6 8 8

Contact

Avari Solutions Ross Garman
Telephone: 08450360040
Email: ross.garman@avari.solutions

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Applicare IntelliSense & IntelliTrace. IntelliSense
identifies the rogue transactions and stores the details on them. IntelliTrace works similar to IntelliSense
but at the lower level.
Cloud deployment model
Private cloud
Service constraints
Licenses per server
System requirements
Appropriate Licensing and access for integration entities.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
2 Hr
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Based on specific deployment, amount of servers covered.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide proof of concept to training for new users. Professional Services are available to assist in implementing the solution and provide on-site training. Additionally online training is available along with comprehensive user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
N/A since on premise solution. On prem data is stored in industry standard databases.
End-of-contract process
You may renew contract and keep any data as you wish. Data is yours to keep in case of on prem deployment

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Applicare is customizable
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Applicare is fully customizable - The modules can be combined or bought seperately,
Applicare intelligently measures application performance, auto analyzes and auto tunes your environment, and proactively warns of system downtime symptoms and their probable causes before
your customers are impacted. With Applicare™, Arcturus Technologies takes enterprise application performance management to the next level, with predictable and peak-performing SOA environments.
Know exactly who is impacted, why, and when – and how to find a solution to this situation.Applicare Synthetic Transaction Monitor helps detect and warn performance issues as soon as they occur
and generally well before users are impacted. When combined with Business Transaction Monitoring
and/or IntelliSense, you can diagnose and pinpoint the issue all the way to the individual method/SQL in
your code.

Scaling

Independence of resources
Licenses Server Model, no lag

Analytics

Service usage metrics
Yes
Metrics types
Applicare discovers Application Runtime Architecture and builds the application blueprint. Applicare does
that by automatically discovering the transactions flowing through the system and modeling interactions
between various components/services and servers. It provides transactions details like # of calls, Errors,
Average Time, Max Time, Min Time & SLA breach
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Arcturus

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via Arcturus reporting tools
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provided single tanent SAAS deployment All customer data is backed up to another datacenter within the same continent, for global failover if needed.
Approach to resilience
All customer data is encrypted and backed up in three redundant local systems, for immediate local failover to hot backup.
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Delegated administrative access via role based control.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Arcturus collect two types of information from our users: personal information (such as names and e-mail addresses); and aggregated information (such as information about traffic patterns and user trends). Arcturus Applications also record Viewers IP addresses and domain names for reporting and site usage analysis. This information is reported internally and then purged when required

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Production changes are documented in a ticket system and undergo review and approval by operations management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Arcturus tests for vulnerabilities through multiple channels, including 3rd party application vulnerability testing, bug bounty programs, 3rd party source code security testing, active network scanning, monitoring of vendor and industry security alerts, and annual risk assessments.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Arcturus monitors application and platform components of the service for potential issues. Cloud Operations staff monitor alerts and logs for issues, and log a ticket for issues that require remediation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Customers may submit security issues through the normal support channels or any additional channels as provided in the EULA or SLSA.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3,850 a server a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full suite for 1 server for 30 days
Link to free trial
Www.arcturustech.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross.garman@avari.solutions. Tell them what format you need. It will help if you say what assistive technology you use.