Ultima Business Solutions Ltd

Ultima's Intelligent Automation Digital Workforce

The Thoughtonomy Virtual Workforce is a SaaS robotic process automation (RPA) platform. The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Features

  • Friction-less automation of IT and business processes
  • On-demand hosted robotic process automation (RPA)
  • Infrastructure, application, system and process agnostic
  • Infinitely scalable cloud platform
  • Flexible usage based commercial models
  • Integrated Blue Prism Enterprise RPA functionality
  • Integrated web initiation portal, autonomic scheduling and digital service catalogue
  • Integrated intelligent orchestration, scheduling and management tools
  • Automation component library with access to distributed digital objects
  • Extensible functionality for OCR, ICR, cognitive, machine learning, and NLP

Benefits

  • Industry leading productivity 24/7
  • Increased efficiency
  • Reduced operating costs
  • 100% accuracy and consistency
  • Accelerated digital transformation
  • Improved customer exeprience
  • Optimised shared virtual resource
  • Faster process and task execution
  • Security, auditory and regulatory compliant (ISO 27001 accredited)
  • Instantly scalable resource on demand

Pricing

£1075 to £1750 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

8 9 6 3 8 9 5 7 0 4 6 3 8 0 3

Contact

Ultima Business Solutions Ltd

Ultima Bid Office

+441189027210

bid.office@ultima.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None - infrastructure, application and system agnostic

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Ultima provides a 24/7 service desk where incidents can be responded to within one hour depending on the managed service service level agreement (SLA) selected.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Standard Support - Monday - Friday 9.00am - 5.00pm (at an extra cost)
Enhanced Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost)
Complete Support - 24 / 7 / 365 (at an extra cost)
Support ranges from Engineers, Professional Services, Service Delivery Manager and Dedicated Account Managers)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and classroom based training options
Mentor programme
Remote and onsite implementation teams
Pre and post sales support
End user documentation
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction Process data can be downloaded in an XML format.
End-of-contract process Automation Configurations and Assets are retained by the client and service is terminated

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences between the mobile and desktop service.
Service interface Yes
Description of service interface The Thoughtonomy platform is delivered with an integrated web portal for the initial and presentation of automated activities. New services can be provisioned by enabled users through a Content Management System (CMS) interface also for the modification of existing services. The changes can also be manipulated through direct coding capabilities including full amendment of the CSS.
Accessibility standards WCAG 2.1 A
Accessibility testing N/A
API Yes
What users can and can't do using the API Thoughtonomy offer extend API capabilities in line with a defined (client specific) automated routine.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Each client has a dedicated environment. Within that environment, resources can be monitored at the point of process go-live and additional Virtual Workers can be added if needed.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of active instances
Digital Workforce utilisation
Digital Workforce activity logs
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Thoughtonomy

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users export their data via a downloadable XML.
Data export formats Other
Other data export formats XML
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The platform has an availability of 99.95%
Approach to resilience Architectural, platform and data centre resilience, further information available upon request
Outage reporting Client communications via agreed channels.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Role Based Access and Privileged Identity Management through a JitJea approach.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 23 August 2018
What the ISO/IEC 27001 doesn’t cover Our certification covers: the provision of (i) products and services to external clients, comprising consultancy / design, project management, IT hardware and maintenance, and software and related support services; and (ii) corporate services to this and other business units of Ultima Business Solutions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In line with ISO 27001 accreditation and governance procedures

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach In line with ISO 27001 accredited governance procedures.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In line with ISO 27001 accredited governance procedure.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach In line with ISO 27001 accredited governance procedure.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach In line with ISO 27001 accredited governance procedure.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1075 to £1750 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

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