Equine Register Ltd

Border Enforcement App

Equine Register's Border Enforcement application allows border control staff to rapidly and accurately identify equines at border control points destined either for import or export, and in real time see other identification / registration data, vaccination status and food chain status.


  • Real time data updates
  • Single unified database
  • Accessible from multiple devices
  • Controlled user group access
  • Available 24/7 at minimum 99% availability
  • Offline caching
  • Comprehensive and ad-hoc reporting


  • Rapid identification of equines
  • Comply with EU legislation
  • Increase vet efficiency
  • Protect the human food chain
  • Identify lost, fly-grazed or abandoned animals
  • Combat criminal activity
  • Comply with GDPR legislation
  • Real time look up of vaccination and food chain status


£5 to £10 per user per month

Service documents


G-Cloud 11

Service ID

8 9 5 5 8 6 2 5 2 5 6 6 1 3 6


Equine Register Ltd

Mark Ellison

03330 100145


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Application is available on iOS or Android smart phones and tablets, and through a standard web browser.
System requirements
  • Requires iOS or Android device
  • Accessible through any web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Emails and tickets are acknowledged within 1 hour of receipt.
Questions are responded to within 4 hours of receipt.

Acknowledgements and responses are managed between 9am - 5pm Monday to Friday excluding Bank Holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing N/A
Onsite support No
Support levels Support is provided by webchat, email and phone to registered users of the service.

Support is open from 9am to 5.30pm, Monday to Friday excluding Bank Holidays.

Support tickets are raised and prioritised according to severity of the issue.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide documentation for users to get started on the service, posted on ER's support website.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction By making a request to the support desk. Data is provided to users in an XML or CSV format
End-of-contract process We provide assistance to hand over the data. Data is then removed from the system and the service will be shut down.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile and desktop services are functionally identical.
Service interface No
What users can and can't do using the API The API allows registration organisations to seamlessly integrate the apps with their registration databases. Equine Register's technical team will work with the registration organisation to ensure that any API calls are set up correctly.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can customise the front end of the applications (iOS, Android and web), the workflow, the look and feel of the final documentation, and the final integration with their electronic database.

All customisation is carried out buy Equine Register's technical team, with a defined Statement of Work.


Independence of resources The service is hosted on elastic scaleable resources (AWS) to enable quality of service.


Service usage metrics Yes
Metrics types Volume of interactions
Number of erroneous, duplicate or incomplete records
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export documents from the service. Registration Organisations can export their data using XML or CSV
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service available 24/7 at minimum 99% availability, excluding planned outages.
Approach to resilience Data is replicated and hosted in two sites 70 miles apart. A third site is available on warm stand by.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to the service is restricted to a list of registered individuals.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are compliant with ISO/IEC 27001
Information security policies and processes Policies are approved by the company executive team are embedded in team and individual employee objectives and contracts.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are assessed for potential security impact as part of our Change Request Process. The testing cycle contains a set of security tests.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats are assessed by the security team and critical patches are applied as soon as possible. We gain information about potential threats from a variety of industry sources and databases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use Amazon Web Services Monitoring to identify abnormalities and unusual activities. We use an Elastic Search Log Stash (Kibana) to collect metrics and logs which are collected by Log Stash Senders.

We respond to incidents as soon as possible by closing down the compromise.
Incident management type Supplier-defined controls
Incident management approach We have a defined disaster recovery process for every component of the services, and perform root cause analysis on every incident that interrupts service.

Users can report incidents by calling into the support desk.

Incident reports are provided to Defra as required.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5 to £10 per user per month
Discount for educational organisations No
Free trial available No

Service documents

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