G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with PRgloo are still valid.
PRgloo

PRgloo Media Communications and Public Relations (PR) Services

PRgloo is a comprehensive media communications management service to help streamline media marketing workflows and improve media penetration. A modern intuitive, super-fast platform to allow real-time data entry. Includes contacts database, media and stakeholder enquiry management, online newsroom, press management and distribution, coverage and analysis/reporting.

Features

  • Complete Media Communications and enquiry management platform
  • Integrated GDPR compliant journalist contact database
  • Press Release distribution, tracking and newsroom publishing
  • Integrated online Newsroom with full content management
  • PRgloo calendar, event management and extensive reporting
  • Social Media Management and Publishing
  • Choice of coverage modules fully integrated
  • Stakeholder engagement, Stakeholder enquiries
  • Press Office Communications Team Workflow and Reporting
  • Media call management and GDPR compliant logging

Benefits

  • Single platform for all public relations and stakeholder management
  • Comprehensive and cost effective solution
  • Responsive and intuitive design and super fast for real-time activity
  • Enables multiple distributed teams to operate under one platform
  • Continual innovation to always meet your needs
  • Innovative features to help automate content updates
  • Replacement for Hootsuite, Wordpress and Mailchimp
  • Highly secure platform with built in resilience
  • Concurrent licensing to reduce your license costs
  • Fully functional on all mobile devices

Pricing

£1,500 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@prgloo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

8 9 5 4 9 8 2 3 9 1 3 7 9 9 8

Contact

PRgloo Paul Stubbs
Telephone: +44 203 745 2706
Email: sales@prgloo.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
A modern browser is required for security and UI requirements to access the platform. IEv9 and above, Edge, Chrome and Safari are the prefered browsers.
System requirements
Modern browser, IE9 and above, Edge, Safari or Chrome

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is via email or direct to the assigned Customer Service member of staff. Email response are within 30 minutes, but often a response will be given within 10 minutes. Weekend are on a best effort unless prearranged with the Customer Services member.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Included in the service is email support 24 hours x 7 days, telephone support during office hours and a dedicated customer support representative during office hours, with technical knowledge.

24 hours x 7 days telephone support can be arrange at an additional cost depending on the size of organisation and requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
PRgloo will setup the initial service including access accounts. Training is provided either onsite or via online web training. Video and online training material is also available, alongside ongoing free to join online training every Wednesday. Refresher training is provided on new releases and features. The above is included in the service charge.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Online video
End-of-contract data extraction
User data can be extracted from the system by the user through the export features available. In addition PRgloo staff can provide various formats on contract end.
End-of-contract process
On termination PRgloo will work with the customer to extract their data in a format they require and securely delete the data on request. This is included in the service charge, unless the request is unusual and requires a significant amount of time to implement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version has identical features and functionality to the desktop version, just a different UI and layout.
Service interface
Yes
Description of service interface
The service interface is a super fast easy to use modern designed set of web pages. The pages are dynamic and responsive to mobile devices alongside desktop platforms. The interface is extremely intuitive with all functional elements backed by online help to support the user.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
All development of the user interface is compliant with the tools available for testing on this site. https://www.w3.org/
API
Yes
What users can and can't do using the API
The PRgloo Customer API is provided for those clients who wish to extract their public website content for use outside of the PRgloo ecosystem with more detail than the standard RSS feeds are able to provide. The API is fully documented and available to clients on request.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Logo, company details, tags, case types, classifications and newsroom content areas are all Customer configurable.

Scaling

Independence of resources
The Microsoft Azure cloud infrastructure is configured to dynamically handle peak loading with additional hardware made available automatically to cater for increased loading.

Analytics

Service usage metrics
Yes
Metrics types
The platform has extensive reporting enabling users to monitor a wide area of the platform usage. This includes; user activity, email distributions, email open rates, CRM updating, CMS updating, performance metrics, website analytics, low level auditing and many more metrics can be reviewed.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported from the PRgloo platform into CSV files.

Alternative PRgloo staff can export the data in a format requested.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We operate on a 99.9% availability across a given month, excluding planned maintenance. Credits will be applied against the next renewal or credited back on termination. Details are contained within our SLA which is available on request.
Approach to resilience
PRgloo operates across two datacenters in the UK and Ireland within the Azure environment. The primary data centre is able to automatically fail over to the second data centre in the event of failure. All components within the datacenter have dual capabilities ensuring localised component failure doesn't interrupt services. Further details are available on request.
Outage reporting
Outages are reported via email alerts and in the event of major failures the Customer service representative will contact the Customer via a telephone call. Planned outages for maintenance are notified two weeks in advance of the planned shutdown.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Access is managed through policy to grant only to staff requiring access and reviewed on a regular basis. Access is usually via 2FA and VPN with secure complex password access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Microsoft Azure ISO 27001 and ISO 9001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials and the infrastructure is ISO 27001 via MIcrosoft Azure environment.
Information security policies and processes
PRgloo operate a QMS system for security and processes. These are reviewed annually and approved at board level. Staff are trained and certified against the QMS. Details are available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are implemented and tracked through an Agile process using the VersionOne platform. Releases are assessed by the Product owner and rolled from the development environment to staging environment for testing and approval. Production environment release is an automated process once approval process is completed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
PRgloo work closely with our security partners www.2-sec.com to provide vigilence on new threats and use their services to regularly scan the services. Patching is managed by Microsoft support and implemented immediately for major issues and routinely for lessor issues.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
PRgloo use active monitoring to alert to threats within the datacenter and Webroot services for endpoint protection. Threats are dealt with on a threat level assessment with High threats dealt with immediately once known.
Incident management type
Supplier-defined controls
Incident management approach
PRgloo operate an incident management policy, alongside a business continuity plan. Incidents are assess as to their level of impact, with high impact dealt with immediately. As escalation process is defined and customers will be notified via the customer service representative of issue which impact them directly. Incidents are reported via email or telephone depending on their impact level.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,500 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The trial will provide full access to the platform and all functionality for a set period of time.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@prgloo.com. Tell them what format you need. It will help if you say what assistive technology you use.