PRgloo

PRgloo Media Communications and Public Relations (PR) Services

PRgloo is a comprehensive media communications management service to help streamline media marketing workflows and improve media penetration. A modern intuitive, super-fast platform to allow real-time data entry. Includes contacts database, media and stakeholder enquiry management, online newsroom, press management and distribution, coverage and analysis/reporting.

Features

  • Complete Media Communications and enquiry management platform
  • Integrated GDPR compliant journalist contact database
  • Press Release distribution, tracking and newsroom publishing
  • Integrated online Newsroom with full content management
  • PRgloo calendar, event management and extensive reporting
  • Social Media Management and Publishing
  • Choice of coverage modules fully integrated
  • Stakeholder engagement, Stakeholder enquiries
  • Press Office Communications Team Workflow and Reporting
  • Media call management and GDPR compliant logging

Benefits

  • Single platform for all public relations and stakeholder management
  • Comprehensive and cost effective solution
  • Responsive and intuitive design and super fast for real-time activity
  • Enables multiple distributed teams to operate under one platform
  • Continual innovation to always meet your needs
  • Innovative features to help automate content updates
  • Replacement for Hootsuite, Wordpress and Mailchimp
  • Highly secure platform with built in resilience
  • Concurrent licensing to reduce your license costs
  • Fully functional on all mobile devices

Pricing

£1500 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 9 5 4 9 8 2 3 9 1 3 7 9 9 8

Contact

PRgloo

Paul Stubbs

+44 203 745 2706

paul.stubbs@prgloo.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints A modern browser is required for security and UI requirements to access the platform. IEv9 and above, Edge, Chrome and Safari are the prefered browsers.
System requirements Modern browser, IE9 and above, Edge, Safari or Chrome

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is via email or direct to the assigned Customer Service member of staff. Email response are within 30 minutes, but often a response will be given within 10 minutes. Weekend are on a best effort unless prearranged with the Customer Services member.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Included in the service is email support 24 hours x 7 days, telephone support during office hours and a dedicated customer support representative during office hours, with technical knowledge.

24 hours x 7 days telephone support can be arrange at an additional cost depending on the size of organisation and requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started PRgloo will setup the initial service including access accounts. Training is provided either onsite or via online web training. Video and online training material is also available, alongside ongoing free to join online training every Wednesday. Refresher training is provided on new releases and features. The above is included in the service charge.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Online video
End-of-contract data extraction User data can be extracted from the system by the user through the export features available. In addition PRgloo staff can provide various formats on contract end.
End-of-contract process On termination PRgloo will work with the customer to extract their data in a format they require and securely delete the data on request. This is included in the service charge, unless the request is unusual and requires a significant amount of time to implement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile version has identical features and functionality to the desktop version, just a different UI and layout.
Service interface Yes
Description of service interface The service interface is a super fast easy to use modern designed set of web pages. The pages are dynamic and responsive to mobile devices alongside desktop platforms. The interface is extremely intuitive with all functional elements backed by online help to support the user.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing All development of the user interface is compliant with the tools available for testing on this site. https://www.w3.org/
API Yes
What users can and can't do using the API The PRgloo Customer API is provided for those clients who wish to extract their public website content for use outside of the PRgloo ecosystem with more detail than the standard RSS feeds are able to provide. The API is fully documented and available to clients on request.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Logo, company details, tags, case types, classifications and newsroom content areas are all Customer configurable.

Scaling

Scaling
Independence of resources The Microsoft Azure cloud infrastructure is configured to dynamically handle peak loading with additional hardware made available automatically to cater for increased loading.

Analytics

Analytics
Service usage metrics Yes
Metrics types The platform has extensive reporting enabling users to monitor a wide area of the platform usage. This includes; user activity, email distributions, email open rates, CRM updating, CMS updating, performance metrics, website analytics, low level auditing and many more metrics can be reviewed.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported from the PRgloo platform into CSV files.

Alternative PRgloo staff can export the data in a format requested.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We operate on a 99.9% availability across a given month, excluding planned maintenance. Credits will be applied against the next renewal or credited back on termination. Details are contained within our SLA which is available on request.
Approach to resilience PRgloo operates across two datacenters in the UK and Ireland within the Azure environment. The primary data centre is able to automatically fail over to the second data centre in the event of failure. All components within the datacenter have dual capabilities ensuring localised component failure doesn't interrupt services. Further details are available on request.
Outage reporting Outages are reported via email alerts and in the event of major failures the Customer service representative will contact the Customer via a telephone call. Planned outages for maintenance are notified two weeks in advance of the planned shutdown.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access is managed through policy to grant only to staff requiring access and reviewed on a regular basis. Access is usually via 2FA and VPN with secure complex password access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Microsoft Azure ISO 27001 and ISO 9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials and the infrastructure is ISO 27001 via MIcrosoft Azure environment.
Information security policies and processes PRgloo operate a QMS system for security and processes. These are reviewed annually and approved at board level. Staff are trained and certified against the QMS. Details are available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are implemented and tracked through an Agile process using the VersionOne platform. Releases are assessed by the Product owner and rolled from the development environment to staging environment for testing and approval. Production environment release is an automated process once approval process is completed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach PRgloo work closely with our security partners www.2-sec.com to provide vigilence on new threats and use their services to regularly scan the services. Patching is managed by Microsoft support and implemented immediately for major issues and routinely for lessor issues.
Protective monitoring type Supplier-defined controls
Protective monitoring approach PRgloo use active monitoring to alert to threats within the datacenter and Webroot services for endpoint protection. Threats are dealt with on a threat level assessment with High threats dealt with immediately once known.
Incident management type Supplier-defined controls
Incident management approach PRgloo operate an incident management policy, alongside a business continuity plan. Incidents are assess as to their level of impact, with high impact dealt with immediately. As escalation process is defined and customers will be notified via the customer service representative of issue which impact them directly. Incidents are reported via email or telephone depending on their impact level.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The trial will provide full access to the platform and all functionality for a set period of time.

Service documents

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