Total Enterprise Solutions

Microsoft Dynamics NAV - Licence, Support & Implementation Services

Microsoft Dynamics NAV is market leading ERP software that allows you to improve efficiency, and streamline your business processes.
From analysis, planning, design, deployment, training, and support. We can help you every step of the way.

Features

  • Enterprise Resource Management (ERP)
  • Budget Management
  • Finance Management
  • Project Management
  • Complex payment processing
  • Mulitple hosting options (onprem, public & private cloud)
  • Business intelligence and reporting
  • Total Managed service of Microsoft Dynamics NAV
  • Multiple deployment options, desktop, web and mobile
  • Document capture and storage

Benefits

  • Streamline Finance Functions Through ERP

Pricing

£50 to £50 per user per month

Service documents

G-Cloud 10

895186344528301

Total Enterprise Solutions

Andrew Lees

0845 257 8241

andrew.lees@totalenterprisesolutions.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Office 365
Cloud deployment model Private cloud
Service constraints There are no service constraints.
System requirements
  • Browsers: Current Windows versions Chrome; Firefox; Safari; Edge; Internet Explorer
  • Outlook 2013 or WebApp, OWA for iPhone, iPad, Android.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Operates Monday-Friday, 09:00-17.30, excluding UK public holidays & weekends. Priority 1: System down situation severely impacting customer production and/or productivity. Response: 10 Minutes then hourly updates. Resolution: 4 hours (working hours) Priority 2: Time sensitive issue important to long-term productivity, not causing an immediate stoppage. Response: 2 hours. Resolution: 8 hours (working hours) Priority 3: Issue which does not have significant current productivity impact for the customer. Incidents will be grouped and resolved at mutually convenient times. Response: 2 Hours then mutually agreed updates. Resolution: 3 days Priority 4: General advice. Response: Next Business Day. Resolution: 5 days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Skype and Team viewer.
Onsite support Onsite support
Support levels We offer a Total Managed Services for Microsoft Dynamics NAV.

From our market leading ITSM ServiceNow system, self service portal, service desk team ready to take your call, remote support, webinars, on site training, on site support, virtual IT Director, strategic planning days.
Whatever support you require we can meet your needs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have a proven methodology to empower users through onsite training.
There are also live webinars, videos, customer source portal and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction Data can be exported in various electronic devices. We are ISO 27001 certified and are safe handling your data.
We do not store any of your data on our servers.
End-of-contract process TES are happy to assist with transitional activities at the end of a contract. This may be chargeable depending on the nature of the work required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full Microsoft Dynamics NAV information is available via mobile phone or any mobile device.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Many of our customers use NAV on their phones, tablets and laptops.
API Yes
What users can and can't do using the API NAv
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Agile and adaptable, it lets you manage your business in the way you want, allowing you to easily add extra, industry-specific functionality.
Purchase Order processing
Multi level approvals

Scaling

Scaling
Independence of resources Microsoft Online Services utilises various Cloud Scale technologies which ensures multi-tenant services are not affected in terms of peak usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types Regular updates of our support service through ServiceNow.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach ISO 27001
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be imported or exported as required. It can be stored locally or in the Cloud.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee at least 99.9% availability of the Azure Active Directory Basic and Premium services. The services are considered available in the following scenarios:

Users are able to log in to the service, log in to the Access Panel, access applications on the Access Panel and reset passwords.
IT administrators are able to create, read, write and delete entries in the directory, or provision or de-provision users to applications in the directory.
No SLA is provided for the Free tier of Azure Active Directory.
Approach to resilience Application resilience is a function of the Azure environment in which NAV is hosted.
See: https://azure.microsoft.com/en-gb/features/resiliency/
Outage reporting Public dashboard. (Azure admin centre)
Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Password entry
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 31/12/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a information security management system implemented under our ISO 27001 certification. This describes multiple policies and adherence to these is assessed through regular management reviews.
This can be evidenced on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management processes are described in the ISMS-03-002 process of our Information Security Management System (ISMS) which is available on request. This outlines procedures for change scoping, change advisory board (CAB), risk management and deployment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is described in the ISMS-03-003 Risk Assessment Procedure of our Information Security Management System (ISMS) and is available on request. It outlines how to identify, classify and manage risks in the context of information security and business continuity.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Protective monitoring of internal system is achieved by deploying proprietary organisation wide anti-virus and network protection software to all client and server environments. This is administered centrally and subject to mandatory update policies. Usage of this tool is managed under the wider ISMS.

Azure hosted application components inherit security from Microsoft Azure SLA.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The Information Security Management System (ISMS) implemented as part of our ISO 27001 certification includes a security incident management policy ISMS-02-009 (available on request). This classifies security incidents describes how to report them and also the activities of the Security Committee.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £50 to £50 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full live interactive demonstration available.
Link to free trial https://www.youtube.com/watch?v=OTjADT8lXWo

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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