TransUnion

Data Cleansing

In order to ensure that any citizen data employed is of the highest quality, accurate, contactable and complete, TransUnion's solution will deliver data cleanse suppression and deceased services that can be flagged against all citizen data and compliantly retained on client databases.

Features

  • UK-wide coverage of the highest numbers of movers.
  • Data sources include Royal Mail, registrars, hospitals and charities.
  • Movers, deceased and opted-in new addresses.
  • Information can be retained on site, via batch.
  • 500,000 mover updates per month.
  • Deceased data endorsed by government organisations e.g. NHS.

Benefits

  • Identify movers to maintain data accuracy.
  • Identify deceased to maintain data accuracy.
  • Identify new consented contact information on citizens.
  • Enables a GDPR-compliant approach to service provision.

Pricing

£1000 per licence

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 9 4 7 2 0 3 9 5 1 9 8 7 5 2

Contact

TransUnion

Mark Pestereff

0777 321 2093

Mark.Pestereff@transunion.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Not applicable as a data solution.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our response times depend on the priority level of the question. All tickets - whether via email or phone - are logged and assigned within 30 minutes, with progress updates provided (if applicable) within two hours, depending on business hours and severity. We aim to resolve the highest priority tickets within four hours (eight hours outside standard business hours) or within five working days for lower priority queries.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels As agreed in the contract at the time of purchase.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Documentation and training will be provided on the Data Cleansing service.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction N/A
End-of-contract process Data Cleansing Flags can be retained by the end user; new refreshes or updates will cease to be provided.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources N/A

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach • Strong logical access control. Access is given based on least privilege and a need to know basis.
• Protective monitoring and event management using LogRhythm as a SIEM.
• Sourcefire and Palo Alto IDS.
• Checkpoint firewalls.
• Monthly vulnerability scanning programme of work.
• ISO27001 and PCI DSS compliant.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats
  • CSV
  • Other
Other data export formats
  • Text files.
  • Delimited files.
Data import formats
  • CSV
  • Other
Other data import formats
  • Text files.
  • Delimited files.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network Other
Other protection within supplier network • Strong logical access control. Access is given based on least privilege and a need to know basis. • Protective monitoring and event management using LogRhythm as a SIEM. • Sourcefire and Palo Alto IDS. • Checkpoint firewalls. • Monthly vulnerability scanning programme of work. • ISO27001 and PCI DSS compliant.

Availability and resilience

Availability and resilience
Guaranteed availability N/A
Approach to resilience N/A
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication Each user will have a unique username and password provided, along with company name. TransUnion also utilises the control of IP white listing and 24/7 security monitoring.
Access restrictions in management interfaces and support channels A policy of least privilege access is applied across the group to ensure employees only have access to what is required - this is regularly reviewed. Any privileged accounts are rigorously checked both prior to granting access, during use and on termination of permissions. Users come under multiple levels of policy regarding accounts and device usage. Networks are highly segmented with monitoring for inter-segment violations. Any sensitive systems are housed in dedicated, secure environments.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 01/06/2018
What the ISO/IEC 27001 doesn’t cover Nothing is out of scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification One Compliance Cyber Limited
PCI DSS accreditation date 09/11/2018
What the PCI DSS doesn’t cover Any area that does not have card data going through it.
Other security certifications Yes
Any other security certifications
  • ISO20000
  • ISO27001
  • ISO9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Security governance is driven top down, from the COO to the group security director, following industry standards such as ISO27001 and PCI DSS.
Information security policies and processes All policies and processes required for ISO27001.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Designated Change Management team in place and certified to ISO20000.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Monthly vulnerability scanning and remediation process.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach 24/7 monitoring by SoC team using LogRhythm SIEM technology.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Aligned to ISO27001 and ISO2000.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial A data cleanse audit can be conducted as a proof of concept

Service documents

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