8 Million Stories Ltd

SEO

We provide Search Engine Optimisation services internationally across multiple languages.

Features

  • Technical SEO Consultancy
  • On-page SEO Consultancy
  • Content strategy for SEO
  • Mobile SEO Strategy
  • Voice Search SEO Strategy
  • Off Page SEO Strategy
  • Content Marketing for SEO
  • Digital PR and Blogger Outreach
  • Multi-lingo international SEO

Benefits

  • Improved rankings within global search engines such as Google
  • Increased website traffic and when relevant sales and revenue
  • Improved online brand awareness

Pricing

£85 to £85 per person per hour

Service documents

Framework

G-Cloud 11

Service ID

8 9 3 9 4 6 9 4 4 0 5 4 6 2 6

Contact

8 Million Stories Ltd

Robin Richmond

01312020360

robin@8ms.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Analytics & digital marketing reporting
Cloud deployment model Private cloud
Service constraints N/A
System requirements
  • We would require access to any relevant analytics platforms
  • We would require access to Google search console

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to all emails within 24 hours. 90% are dealt with, within 2 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels For SEO typically we offer the following;

- Weekly fixed call
- Monthly meetings on-site
- Ad-hoc calls and email support as required
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started At the start of SEO projects we provide a full kick off plan that includes on-site immersion days, training when required and within the first two months implementation guides in the form of SEO strategies.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction As the supplier we do not own any of the data. We are happy to provide full downloads of any data we have and provide ongoing access to dashboards for as long as the client needs to access everything they require.
End-of-contract process Our costs include all SEO consultancy and reporting. Any additional costs such as travel or subsistence are our own and will not be passed on to the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
Service interface Yes
Description of service interface Although most of our service is consultancy based our reporting dashboards have custom designed interfaces.
Accessibility standards None or don’t know
Description of accessibility Please note that these reporting dashboards are only a minor part of our service. In the main SEO is a consultancy based marketing service.
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation All our SEO work is custom to the client based on the needs of their website and the recommendations we outline in our technical and content strategies. Reporting dashboards can also be customised in terms of metrics monitored and design.

Scaling

Scaling
Independence of resources Our SEO offering is consultancy based and we have SLA's in place to ensure high levels of service at all times.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Our data sits within Dropbox
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach SEO reporting data is provided in excel reports and online dashboards accessed via a browser.
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats
  • CSV
  • Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network Other
Other protection within supplier network All our data sits within a secure dropbox for business server that requires a two-step authentication process to access.

Availability and resilience

Availability and resilience
Guaranteed availability Our account teams are available between 8am and 6pm Monday and Friday. For anything outside of these hours they can be contacted using the urgent@8ms.com
Approach to resilience All our data is stored using dropbox for business. Full details of their set-up can be found here - https://www.dropbox.com/security/
Outage reporting N/A - SEO is mainly consultancy based so no outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All our data is stored on dropbox - https://www.dropbox.com/security/
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards N/A
Information security policies and processes Internally we have the following processes;

- Acceptable Use Policy
- GDPR Compliance Measures
- Data Protection
- Business Continuity
- Clean Desk Policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Full details can be provided within our Business Continuity and Project Change Request templates.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As our service is predominantly consultancy based and does not require things such as patches etc this is not strictly relevant. We do however have a Business Continuity policy that we are able to share on request.
Protective monitoring type Undisclosed
Protective monitoring approach All our data is stored via dropbox - https://www.dropbox.com/security/
Incident management type Supplier-defined controls
Incident management approach All our data is stored via dropbox - https://www.dropbox.com/security/

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £85 to £85 per person per hour
Discount for educational organisations No
Free trial available No

Service documents

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