Public Sector Software Ltd

PSSLive

PSSLive offers a complete solution for managing your Assets, Inspections and Maintenance both onsite and in office environments. The software allows the entire workflow of the management and monitoring requirements for the Inspection and Maintenance regimes of the Assets for which you are responsible

Features

  • Mobile Inspections and Task Management.
  • Live Risk-based Dashboard.
  • Integrated Custom Report Builder.
  • Control which Data your Users have access to.
  • Unlimited Photo and Data Storage.
  • Schedule Inspections and Tasks.
  • Ability to carry out Inspections with Google Maps.
  • Automated To-Do List.
  • Full-Audit Trail.
  • Built in EN-1176-77 Standards.

Benefits

  • Inspect, Manage and Maintain your Assets from one Solution.
  • Access and Analyse your data instantly and effectively.
  • Simple Mobile Interface enabling workers of all abilities to use.
  • Reporting by exception ensures less time spent on admin.
  • Inspections are signed off and time stamped creating indisputable evidence.
  • Reduces administration of reviewing or storing paper records.
  • Avoid duplication of effort with saved Findings.
  • Easier administration of workflow between maintenance and contracting teams.

Pricing

£6000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

8 9 3 9 3 7 3 7 4 9 3 3 1 4 7

Contact

Public Sector Software Ltd

Mark Pritchard

01926800800

mpritchard@pssltd.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The platform is subject to scheduled maintenance by Microsoft Azure, customers will be notified prior to any pending works.
System requirements
  • Minimum Mobile: Android 5.0, iOS 7 and Windows Mobile 10
  • Desktop Software: Windows

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email Response is typically with in 1 hour during business hours. Outside of business hours response will be within 4-12 hours.

Business Hours are 0800 - 1700 Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
As part of their Annual Licence, each of our customers is entitled to the following:
At least one on-site account visit every year
At least one account management phone session annually.
Unlimited phone and email support.
Installation support.

Additional Support that is available:
On-Site Training.
Web-based Training.
On-Site Troubleshooting.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite or Online training is provided (chargeable) Users have free access to PDF User Guide and Quick-Start Guides. How-to videos and printed 'Pocket cards'
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted in XML or XLS formats. With Images provided in their original form (both Pictures and E-Signatures)
End-of-contract process
At the end of the contract, the customer has the option to switch to an Annual rolling contract or deactivate their database.

If the customer wishes to extract their data from our system, they have the ability to do so within the Desktop Application and following confirmation we can then delete said data. Alternatively, they can revert to an Annual 'Read-Only' Licence which provides them access to analyse their data and produce Reports in the event of an FOI or Court Case.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our Mobile Service is a tool for Teams on the ground for recording Inspections, Tasks and Asset Data. Whilst our Desktop Service is for the office-teams whom manage said data, produce reports and analyse the information provided.
Service interface
Yes
Description of service interface
Users can access PSSLive via the Windows desktop application and the the ,obile application (PSSLive+) which is available on iOS 9+ and Android 5+

The Mobile application has been designed with user accessibility in mind and text will scale accordingly. The colours chosen for the application follow appropriate contract ratios and can be used in sight assisted modes.

The Desktop application has been designed based upon common workplace applications and will support assisted use.
Accessibility standards
WCAG 2.1 A
Accessibility testing
N/A
API
No
Customisation available
No

Scaling

Independence of resources
Our services are held within Azure 'Auto-Scale' and 'Elastic' environments which allow the services to automatically provision additional resources when required. This ensures that users are not affected by demand by other users.

Analytics

Service usage metrics
Yes
Metrics types
Inspections Undertaken, Outstanding Risk Levels, Tasks Completed available from the Desktop Dashboard. Further usage metrics can be provided on request.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users are able to export their data from within the Desktop Application, here they are able to filter / sort / group any data (Sites, Assets, Inspections, Findings and Tasks) and export to XLS.

Users are also able to export their Asset Geo-Data into .mid and .mif files from the Desktop Application.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
  • XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The PSSLive platform is hosted on Microsoft Azure who provided 99.95% uptime.

Any Scheduled Downtime for Maintenance / Updates will be carried out during off-peak times (20:00 - 04:00)
Approach to resilience
Available on request.
Outage reporting
We report any Outages through our Dashboard, News Feed and Status page. Any Scheduled downtime is additionally announced through Email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role Based Access Control is used through out the system, allowing the Customer to specify what data an individual user will have access to. Support channels are available for all users, however any request data-access will require authorisation from named Customer representative.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually.

Any document requirements can be supplied upon request.
Information security policies and processes
Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. Any document requirements can be supplied upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All potential changes are first evaluated for vulnerabilities and any required security modifications. Once past the evaluation stage, developments are processed through our rigorous testing methods and are then subject to UAT.

All changes are assigned to a release which are then recorded and stored for reference.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All services are scanned on a monthly basis by a third-party provider and are subject to on-going monitoring and reviews by our in-house team. We are also subscribed to appropriate security channels for updates on the latest threats and vulnerabilities.

If a vulnerability has been detected, it is graded on its risk and severity and managed accordingly. Our grading is based upon the following - High priority are released same day, Medium priority within 2 days, Low priority within a week or within next scheduled build where possible.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential Compromises are identified through Azure real-time monitoring and set triggers. Once identified, the threat is immediately investigated by the team and handled according to our Security Policy. We aim to respond to incidents within 1 - 6 hours depending on its severity.
Incident management type
Supplier-defined controls
Incident management approach
All of our services are actively monitored for errors by both Automated Azure services and our internal error reporting system. Common events are cataloged in our internal help file and communication is distributed if necessary.

Users can report incidents to their Account Manager or the Support team via Email or Telephone. They are then provided with updates until the issue is closed.

Incident reports and reviews can be generated following closure at the customer request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6000 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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