Buzzacott Computer Services Ltd t/as Buzzacott Giving Solutions

Blackbaud Grantmaking - Grants Management Software

Our Service, Blackbaud Grantmaking (formerly known as MicroEdge GIFTS), is a SAAS off the shelf product designed to allow Online Applications, Reviews, Grants management, scholarships and outcomes. "Grantmaking" is designed to allow a user to tailor the system to meet an Organisation's workflow without the need for expensive custom programming.


  • Real Time dashboards / Business Intelligence
  • Remote / Mobile access
  • Online grants applications / funding applications
  • Outcomes and impact reporting
  • Online trustee engagemeent, review and collaboration
  • Online Grants management and community
  • API integration / Business intelligence and workflow
  • Market leading product
  • Due diligence


  • Online applicant engagement / Iterative application process
  • Self service business intelligence tools
  • Applicant screening / filtering
  • Online collaboration with applicants, reviewers and management
  • Full SAAS solution - resilient, accessible & App ready
  • Scholarship support
  • Outcomes and impact measurement
  • Active user community across multiple sectors


£4000 per instance per year

Service documents

G-Cloud 10


Buzzacott Computer Services Ltd t/as Buzzacott Giving Solutions

Stephen Hart


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Access to Internet
  • Up to date browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 Business Hours
8 am to 6pm UK business days
Escalation monitoring at weekends
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Team Viewer remote access support for chat /I interface
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Service desk
Knowledge base
Community forums
Email / online meetings
Grant making and philanthropic consultancy
Workflow planning
All clients have dedicated account manager and access to service desk
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full service installation and on boarding service to include,
project management, team engagement, system scope, workflow consultancy, data migration, system implementation and customisation, on and offsite training and post implementation and annual reviews
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All information may be extracted to csv or Excel files, chargeable assistance given to migrate to other systems / archive
End-of-contract process Contract includes annual SAAS access, service desk support, knowledge base, attendance at peer learning events, user groups and annual review session

Chargeable - Learning & development, workflow and grant making consultancy, data migration and extraction of data

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Android and IOS apps manage the software on mobile devices whereas Internet browser provide the desktop service. The roadmap for the software indicates that the software will be device and browser agnostic by the end of 2018.
Accessibility standards None or don’t know
Description of accessibility Currently being assessed and rolled out
Accessibility testing In progress with some clients
What users can and can't do using the API Interface with finance systems
Other CRM APIs in development
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Business intelligence and reporting services
Tailored information collection structures
Customised screen layout, descriptors, field names
Web forms and layout

Authorised users


Independence of resources Service is hosted in a scalable environment with load balanced infrastructure


Service usage metrics Yes
Metrics types Full audit trail of user activities in the system
Business Intelligence dashboards
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Blackbaud / MicroEdge

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Export via API or via CSV files
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99% + availability
No refunds
Approach to resilience Available on request
Outage reporting Public dashboard/ Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Authorised users - security and access levels
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Apply principles of ISO 27001 and Cyber essentials
Information security policies and processes Apply principles of ISO27001 and Cyber essentials

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Agile development techniques, follow ITIL processes for change management and updates
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on receipt of Non disclosure arrangements
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supplied on request and on completion of non-disclosure arrangements
Incident management type Supplier-defined controls
Incident management approach Users report incidents through service desk and online portal, incident reports published to portal and communicated to clients via email / telephone

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4000 per instance per year
Discount for educational organisations No
Free trial available No


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