An all-in-one referral management solution reducing unnecessary A&E attendances and outpatient appointments. SmartReferrals makes it easy for clinicians to communicate and share information across healthcare organisations. Combining telephone Advice & Guidance, secure image sharing from smartphones, instant messaging, virtual video consultations and referral pathways with NHS spine and eRS integration.
- Referral pathways management
- Telephone Advice & Guidance
- Secure photo sharing using smartphones
- Instant messaging
- Virtual video consultations
- Integrate with Electronic Medical Records
- Integrate with Patient Administration Systems
- NHS spine integration
- NHS eRS integration
- Referral flow dashboard for A&E and specialist services
- Improve patient flow
- Reduce unnecessary A&E attendances
- Reduce outpatient appointments
- Deliver Advice & Guidance over the phone or through messaging
- Manage more patients in the community
- Improve internal and external referrals
- Deliver virtual video consultations
- Customise referral pathways in response to data on patient flow
- Manage straight to test referral pathways
- Enable secure remote working
£9.99 per instance
Owain Rhys Hughes
0203 858 0124
|Software add-on or extension||No|
|Cloud deployment model||
IOS app requires version 10 or above.
Android app requires version 5 or above.
|Email or online ticketing support||Email or online ticketing|
|Support response times||We respond to all customer queries, regardless of priority, within 60 minutes during office hours or within 60 minutes of the start of the following day if out of hours. Urgent, mission critical queries will be answered quicker.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||Formal testing scheduled in this financial year.|
|Onsite support||Onsite support|
We provide a service level agreement to each customer commiting to 99.5% availability as standard. Each customer has access to our support desk during office hours 9am till 5pm Monday to Friday as standard. In addition, they are allocated a non-technical account manager.
Technical account manager and engineering time are charged according to our standard day rates.
|Support available to third parties||Yes|
Onboarding and offboarding
Users receive an invitation to onboard via email. They can complete the process themselves within 60 seconds.
This can be scaled across an organisation or organisation at any scale and with any roles.
|Other documentation formats||Video tutorials|
|End-of-contract data extraction||At the end of the contract the customer organisation will be able to automatically extract all data controlled by them within the SmartReferral system through their administrator account.|
|End-of-contract process||We will provide the ability for the customer to extract all data they control from the SmartReferral system. Cinapsis will provide 1/2 days support to assist with this process if necessary. Additional support will be charged at our standard day rate.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
SmartReferrals allows users to securely take images securely using their smartphone.
The same functionality can be achieved through desktop but would require a webcam.
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||Formal testing with users of assistive technology will be completed in this financial year.|
|What users can and can't do using the API||
Through our APIs customers can integrate with their Electronic Medical Record Systems (EMRs) and Patient Administration Systems (PAS).
In addition, they can integrate their rostering systems into SmartReferrals.
|API documentation formats||Open API (also known as Swagger)|
|API sandbox or test environment||Yes|
|Description of customisation||
SmartReferrals by Cinapsis can be customised:
Referral pathways - including straight to test.
User roles and access.
|Independence of resources||We have independent service level agreements with each of our customers. SmartReferral servers are deployed as a multi-machine clusters in a load-balanced fashion. User demand on SmartReferrals is continuously monitored and is responsively scaled horizontally by adding additional application servers to the cluster to handle request load.|
|Service usage metrics||Yes|
We report on number of users, number of cases and type of cases created and completed.
Reports can be created on the fly by the users.
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||User export data through the administration accounts within Cinapsis. Integration with our APIs for automatic data extraction is also possible.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
System will be available to user 99.5% of the time.
If availability were to fall below this threshold over lifetime of contract, then percentage difference of value of contract would be refunded to customer.
|Approach to resilience||Information available on request.|
|Outage reporting||Email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Management functions are controlled by the role-based access system. Each users are granted the minimum set of management roles to restrict actions and access to information.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Security Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials certified by NCC Group. ISO 27001 certification pending.|
|Information security policies and processes||We work to the standards of ISO 27001. We are are registered with the NHS Data Security and Protection which mirrors the National Data Guardian, data security recommendations. We have demonstrated compliance with all mandatory security processes. In addition to the data security and protection toolkit, the company has cyber essentials certification.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
We work to the standards ISB 0129 V2.0 Clinical Risk Management: it’s Application in the Manufacture of Health IT Systems. We have appointed a Clinical Safety Officer and a Caldicott Guardian.
Each major version of our system undergoes internal testing and user acceptability testing before being deployed to production.
Customers will be provided with a 0129 Clinical Safety Case Report and Hazard Log.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
The company undertakes annual penetration testing, and test output identifies vulnerabilities. All vulnerabilities are evaluated and necessary protective measures are put in place.
All network devices are set to automatic updates. Our policy is not to go beyond two weeks before patches are applied.
The company receives alerts and updates via its anti-malware/virus service provider. The company is registered for MS-ISAC (https://www.cisecurity.org/ms-isac/) alerts and monitor the National Cyber Security Centre threat reports (https://www.ncsc.gov.uk/section/keep-up-to-date/threat-reports).
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||The company’s virus checker alerts and reports on threats identified. We also have a spam filter applied to all email traffic; we receive frequent spam reporting. Typically, all threats are managed automatically, via anti-malware/virus checker. In the case of critical patch notices, the IT manager ensures all devices receive security updates immediately. We apply an agile methodology to our work and would typically respond the same day to any incident.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||We work to the standards ISB 0129 V2.0 Clinical Risk Management. Under the Data Security and Protection Toolkit, we adhere to best practice under GDPR, and support customers with immediate notification on incidents/data breaches. Customers are provided with a incident reporting tool and incidents are escalated to: account manager. CEO and Data Protection Officer. This is communicated via our automatic systems and via email. The Data Protection Officer maintains a log of all incidents. As appropriate, the company records incidents within its risk register and records mitigations. All incidents are also reported to the customer's contract manager.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£9.99 per instance|
|Discount for educational organisations||No|
|Free trial available||No|