Essential Computing

HubStor for File Storage

Information archiving for the cloud era. HubStor is the enterprise grade cloud storage platform for all your content. HubStor provides next generation file data analytics, search and security with no lock in. File archive and tiered cloud storage which works seamlessly with or in place of existing storage.

Features

  • Secure, compliant Azure storage
  • Seamless Identity & Access Management with Active Directory
  • Pay as you consume monthly, leave when you need to.
  • Archive legacy content- with ultra low cost Azure archive storage
  • Supports all content types
  • Intelligent Cloud Storage Tiering capability; seamless to users
  • De-duplication and compression of files
  • Supports Corporate Data Loss Prevention Policies
  • API/SDK available to support corporate archives and data platforms

Benefits

  • Cloud storage without lock in- no minimum contract
  • Intelligently classify, manage and protect your data in Azure
  • Flexible- Bring Your Own Azure, or use HubStor tenant
  • Export your data at any time in it's original format
  • Advanced Governance capability- legal hold, case management
  • Chargeback- allows storage cost analysis by business unit
  • Help reduce overall Azure consumption costs via consolidation
  • Delivered by Microsoft Gloud Cloud Services & Platform Partner
  • Support GDPR preparation- identify sensitive or PII and action

Pricing

£800 per unit per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 9 2 2 2 1 3 8 4 2 6 6 7 2 3

Contact

Essential Computing

Clare Drew

01275 343199

info@essential.co.uk

Service scope

Service constraints
None.
System requirements
  • Windows operating system
  • Active Directory

User support

Email or online ticketing support
Email or online ticketing
Support response times
Web based support- response within one hour Monday- Friday 9am-10pm UK time. Response during weekend times will be 2-4 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
HubStor provides a web and remote support service to UK customers. Monday-Friday 9am-10pm, provided by knowledgeable and trained cloud support engineers.

In addition, your Essential account manager will work closely with Support to help and advise following initial technical installation and set up.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We aim to make the process as simple as possible, and the team will support you every step of the way. Service initiation includes a kick off conference call with team. The HubStor service will then be provisioned for either your Azure or HubStor's tenant. We will provide assistance with provisioning the Azure storage. Once everything is up and running, we provide practical support with configuring and deploying. We can also offer additional workshops specific to your needs- Governance, Legal Hold, Policy management, if required.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Online knowledgebase
End-of-contract data extraction
HubStor provides native tools to ensure you can extract your data in bulk. - The data when output has it's original look and feel (metadata etc) - The data can be output to different locations- Office 365, SharePoint, Exchange, PST, file path
End-of-contract process
The only cost at the end of the contract is the Azure egress cost associated with extracting all information from the HubStor tenant. The cancellation process is straightforward and simple; notify us by email when you want to terminate the service, and we'll work with you to cancel the contract, ensure you extract the data as needed, and answer any questions along the way.

Using the service

Web browser interface
Yes
Using the web interface
The web interface is the main administrative portal for the service, and from here organisations can configure connections and policies as needed.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The service is a web based application, relying on users to be able to access and a keyboard. HubStor have made all reasonable efforts to ensure the interface is clear, logical and in plain English.
Web interface accessibility testing
None.
API
Yes
What users can and can't do using the API
Users can archive items. Users can pass metadata. Users can specify access rights and folder information. Users can set retention periods. Users can retrieve BLOBS. Users can retrieve item version manifests.
API automation tools
Other
API documentation
Yes
API documentation formats
Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each HubStor customer has it's own instance of the service on Azure, which is scaled independently to suit needs and growth.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Data ingress and egress.
  • Storage savings from de dupe and compression
  • Back up copy status
  • Chargeback costings and history
  • Storage growth
  • File type distribution
  • Data classification & distribution
  • Most active users. Most active data
  • Cases and legal holds
  • Policies and tags
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
HubStor

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Emails
  • Office 365 content
Backup controls
Users have full control over what items, shares, folders or areas are backed up, and control over the policy and schedule.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have multiple SLAs, depending on the customer's need and budget.
Approach to resilience
Our datacentre leverages cloud computing technologies so that every point of failure in the architecture is resilient, and can also be geo-resilient.
Outage reporting
Email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
HubStor has integrated identity management and uses RBAC. Also data security ACLs are synchronised.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SOC:2 Type 2 Audit
  • Cyber Essentials
  • Based on Microsoft Azure meeting PCI DSS, HIPAA, ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2: Type2
Information security policies and processes
We use all reasonable, appropriate, practical and effective security measures to protect our important processes and assets in order to achieve our security objective. We utilise the ISO/IEC 27001 Code of Practice for Information Security Management as a framework for guiding our approach to managing security. We continually review our use of security measures so that we can improve the way in which we protect our business. We protect and manage our information assets to enable us to meet our contractual, legislative, privacy and ethical responsibilities.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HubStor use a source control system that makes it easy to carry out delta reporting and reviews. Executive approval necessary before any change goes into production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Any security vulnerabilities (open defects and known issues) will block code changes from merging or releases from shipping until they are resolved. HubStor will not issue software updates to clients containing known security-related issues or vulnerabilities.All testing must be performed by HubStor internal staff and may not be outsourced. Any vulnerabilities or defects relating to authentication and authorization will be immediately filed and classified in Jira as P1 (top priority), S1 (most severe) in their characterization. Upon filing such defects, HubStor’s CTO will be automatically notified in Jira.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
HubStor has an automated Customer Operations Platform which monitors customer platforms, alerting to potential compromises.
Incident management type
Supplier-defined controls
Incident management approach
Any security or data breach event must be reported immediately to the CTO or CEO. HubStor will promptly notify its commercial insurance provider. If a security incident or data breach event involves a customer tenant, the customer must be promptly notified in writing. HubStor will investigate all reports of security incidents and data breaches.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Based on Microsoft Azure, which adheres to the above.

Pricing

Price
£800 per unit per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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