100 Percent IT Public Cloud Compute for Government - Built on OpenStack (Official over internet)
100 Percent IT's Public Cloud Compute for Government provides virtual servers and storage on our secure, resilient UK-based infrastructure with 100% up-time SLA.
- All data stored in the UK, resilient across multiple datacentres
- Fast SSD backed storage
- ISO27001 managed infrastructure with 24/7 UK support
- Very low or no contention for resources
- Windows licences available
- Easy migration in and out
- VPN and private access circuits available for remote access
- PSN compliance available on request
- Hourly pricing available
- Security-cleared staff available
- UK-based team avoids Data Sovereignty issues
- High-performance storage and high availability with the latest technology
- Easily flex services up and down in line with demand
- Consistent performance through low contention supports demanding workloads
- Windows or Linux instances with choice to use own licences
- Ability to deploy virtual servers in minutes
- Open source platform allows low pricing
- PSN compliance provides enhanced security
- Flexible service through hourly billing supports short-term use
- Able to process sensitive information
£0.0031 per virtual machine per hour
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
100 Percent IT Ltd
+44 (0) 1635881881
|Service constraints||No constraints|
|System requirements||No specific systems requirements|
|Email or online ticketing support||Email or online ticketing|
|Support response times||We aim to acknowledge all tickets within 5 minutes of submission. An engineer aims to respond to tickets within 4 hours during business hours. For customers without a 24/7 support contract, Engineers aim to respond to tickets within 24 hours at weekends.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support response target time - for emergencies, we aim to respond within 1 hour.
For non-critical outages, we aim to respond within 4 hours.
Escallation path - if the fault cannot be resolved within the target time specified, 100 Percent IT will initially escalate to an on-call senior technician and then to a director.
Managed support and monitoring services are available on request.
We provide a named technical account manager for all G-Cloud customers.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Migration from existing services to 100 Percent IT's Public Cloud can be carried out by our technicians. We are also able to provide training and support on request.|
|End-of-contract data extraction||Customers can download their data prior to the end of the contract. Alternatively, customer data can be downloaded onto a hard disk drive.|
The customer has the ability to download their data at any time during the contract and this is included in the price.
The customer has the ability to make a snapshot of each entire virtual server and download the snapshot at any time.
Customers can also request that their data is delivered on physical disk for an additional fee.
Using the service
|Web browser interface||Yes|
|Using the web interface||
Full administration of the Public Cloud can be carried out through our web interface.
This includes creation and deletion of virtual servers, management of storage, management of networks, creation and management of server snapshots, management of firewalling and policy-driven networking.
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||The interface is predominantly text. It is compatible with text-reader software, however this has not been explicitly tested for all pages.|
|Web interface accessibility testing||None|
|What users can and can't do using the API||All functions that can be carried out throught the web interface can be carried out through the versioned REST-based API.|
|API automation tools||
|API documentation formats||HTML|
|Command line interface||Yes|
|Command line interface compatibility||
|Using the command line interface||The command line client brings the command set of the various APIs together in a single shell with a uniform command structure.|
|Independence of resources||Each account is given a quota that prevents excessive consumption of resources. Physical server resources are contended at very low rates or totally un-contended. This means that our virtual CPU cores have performance closely comparable with the underlying physical cores and the platform provides consistent performance even under demanding loads.|
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||Virtual Machines|
|Backup controls||Customer can configure the system to take regular backups or snapshots as required.|
|Scheduling backups||Users contact the support team to schedule backups|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||The service is guaranteed to operate 24 hours per day, 365 days per year. If the service level does not meet the Service Level Objectives set out in the SLA, we will provide the customer with a 100X Service Credit, subject to any limitations of this SLA.|
|Approach to resilience||
Management infrastructure is either double or triple-redundant and compute servers always have sufficient hot-standby capacity to cope with simultaneous host server failures.
The 100 Percent IT cloud compute solution for Government is built on several Open Source systems including OpenStack (the leading Open Source IaaS framework) for compute and Ceph (the leading Open Source software defined storage solution).
The system uses triple redundancy for customer data and can optionally store data redundantly across multiple geographically diverse data centres that are over 80km apart.
Internet access is provided via multiple independent Tier 1 transit providers.
Full details are available on request.
|Outage reporting||In the event of any problems, we send an email alert to affected customers with the reason for the outage and expected recovery time.|
Identity and authentication
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||
Access is restricted to management interfaces using OpenStack Keystone token-based authentication.
APIs are only accessible via TLS-encrytped connections.
Support requests can be created via a TLS-encrypted connection to a support web interface after logging in with a username and password.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||British Assessment Bureau (UKAS accredited)|
|ISO/IEC 27001 accreditation date||08/05/2017|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||28/03/2017|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||Auditing is not currently covered by STAR certification.|
|Who accredited the PCI DSS certification||Security Metrics|
|PCI DSS accreditation date||22/02/2017|
|What the PCI DSS doesn’t cover||N/A|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||The ISO27001 Information Security Standard has been incorporated into 100 Percent IT's corporate governance. Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Servers are configured and managed using a scripted automation systems to eliminate human error and ensure repeatability. The configuration is tested in development before deployment to production systems.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, 100 Percent IT is a member of the EGI federation. Any security vulnerabilities identified by any members of the federation are assessed and all members are notified as appropriate. Security patches are deployed to a development and testing platform and then deployed to production once tested and validated.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Monitoring of anomalous usage patterns, including high levels of bandwidth / CPU loading is performed to automatically highlight unusual activity.
We perform log analysis on centralised log servers to detect unauthorised brute-force access or any prohibited behaviour that matches pre-defined heuristics.
We typically respond to a compromise within 1 hour to eliminate the vulnerability. Customers will be informed of any intrusion.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, we comply fully with the process defined by EGI CSIRT. Incidents are immediately reported to the local ECI CSIRT security response team. The compromised host or VM is isolated and affected customers informed. The compromised host or VM is analysed to understand the source and cause of the incident, the effected credentials and services and possible implications for the infrastructure. Following this, and incident closure report is sent, including lessons learned and resolution.
User can report incidents through normal support channels.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||KVM hypervisor|
|How shared infrastructure is kept separate||
The KVM Hypervisor handles separation of user instances. User access to object storage is authenticated by the Keystone identity service as is access to management services via API or web interface.
On request we can also supply dedicated hardware for users.
|Description of energy efficient datacentres||
Equipment used for GCloud hosting is located in Equinix datacentres.
Equinix is a Corporate Participant in the European Code of Conduct for Energy Efficiency in Data Centres programme. They recently won an award from the COC for adopting innovative technologies to improve data centre energy efficiency and reduce energy consumption.
|Price||£0.0031 per virtual machine per hour|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Free trials would typically be one month and can be customised based on customer requirements.|