Program Framework

Microsoft Project Online Strategy and Vision

For organisations who wish to prepare for a Project Online implementation project. Gives your team a broad understanding of the solution and its potential, as well as the implications of its deployment. Will help you build the business case and define realistic requirements.

Features

  • Discovery and Vision Workshop
  • Various focus sessions to explore functional areas
  • Stakeholder and adoption risk discussion
  • Infrastructure prerequisites and licensing
  • Solution design recommendations
  • Deployment journey and feature prioritisation

Benefits

  • Develop a suitable Vision for the project
  • Have realistic expectations of what Project Online can deliver
  • Prioritise your objectives and formulate a deployment journey
  • Understand the change impact
  • Be aware of deployment risk
  • Build a meaningful business case

Planning

Planning
Planning service Yes
How the planning service works This service gives your team a broad understanding of the solution and the implications of its deployment, in terms of:
• “Out of the box” functionality
• How it fits within the Microsoft cloud solution landscape
• Opportunities for tool customisation, extension and integration
• Typical use cases (plus ‘what’s easy, what’s hard’ in terms of user adoption)
• Impact on working practices
• User adoption best practices
• Benefits
• Risks
With this knowledge, your team will be able to:
• Have realistic expectations of what Project Online can deliver
• Give meaningful input to the prioritisation of your own requirements, with full consideration of solution capabilities
• Start preparing for the change impact on the future user community.
Planning service works with specific services Yes
Hosting or software services the planning service works with Microsoft Project Online

Training

Training
Training service provided Yes
How the training service works As an optional additional service, Program Framework can provide cost-effective training to your users to allow them to improve their project management skills using Microsoft Project. See Microsoft Project Online Training by Program Framework.
Training is tied to specific services Yes
Services the training service works with Microsoft Project Online

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service helps prepare organisations for a successful implementation of Microsoft Project Online by helping them consider all the aspects of a successful migration based on our multi-year experience of thousands of migrations.
Setup or migration service is for specific cloud services Yes
List of supported services Microsoft Project Online

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We offer support for the roadmap envisioned for the customer's Microsoft Project Online implementation on a fixed price basis. See Microsoft Project Online Support by Program Framework

Service scope

Service scope
Service constraints Strategy and Vision workshops can be delivered in person anywhere, at cost plus expenses. Organisations that subscribe to our support service can arrange for overseas support to be done purely remotely. UK based customers can have support visits on request.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Organisations that subscribe to our support service at Silver Level: Major Issues (Most or all users impacted) - 4 business hours; Minor Issues (Few or no users impacted) - 16 business hours; Queries - 4 business days. Gold level is available at higher cost, with hours covered extended to 5.30: Major Issues (Most or all users impacted) - 2 business hours; Minor Issues (Few or no users impacted) - 8 business hours; Queries - 2 business days. Dependent on severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Organisations that subscribe to our support service at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Queries - 4 business days.

Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours;
Minor Issues (Few or no users impacted) - 8 business hours;
Queries - 2 business days.

Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £1380 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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