Program Framework

Microsoft Project Online Strategy and Vision

For organisations who wish to prepare for a Project Online implementation project. Gives your team a broad understanding of the solution and its potential, as well as the implications of its deployment. Will help you build the business case and define realistic requirements.

Features

  • Discovery and Vision Workshop
  • Various focus sessions to explore functional areas
  • Stakeholder and adoption risk discussion
  • Infrastructure prerequisites and licensing
  • Solution design recommendations
  • Deployment journey and feature prioritisation

Benefits

  • Develop a suitable Vision for the project
  • Have realistic expectations of what Project Online can deliver
  • Prioritise your objectives and formulate a deployment journey
  • Understand the change impact
  • Be aware of deployment risk
  • Build a meaningful business case

Pricing

£1380 per person per day

Service documents

Framework

G-Cloud 11

Service ID

8 9 1 4 4 7 6 9 8 5 4 2 6 6 4

Contact

Program Framework

Lawrie Siteman

+44 20 8942 9708

lawrie.siteman@programframework.com

Planning

Planning service
Yes
How the planning service works
This service gives your team a broad understanding of the solution and the implications of its deployment, in terms of:
• “Out of the box” functionality
• How it fits within the Microsoft cloud solution landscape
• Opportunities for tool customisation, extension and integration
• Typical use cases (plus ‘what’s easy, what’s hard’ in terms of user adoption)
• Impact on working practices
• User adoption best practices
• Benefits
• Risks
With this knowledge, your team will be able to:
• Have realistic expectations of what Project Online can deliver
• Give meaningful input to the prioritisation of your own requirements, with full consideration of solution capabilities
• Start preparing for the change impact on the future user community.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Project Online

Training

Training service provided
Yes
How the training service works
As an optional additional service, Program Framework can provide cost-effective training to your users to allow them to improve their project management skills using Microsoft Project. See Microsoft Project Online Training by Program Framework.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Project Online

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This service helps prepare organisations for a successful implementation of Microsoft Project Online by helping them consider all the aspects of a successful migration based on our multi-year experience of thousands of migrations.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Project Online

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We offer support for the roadmap envisioned for the customer's Microsoft Project Online implementation on a fixed price basis. See Microsoft Project Online Support by Program Framework

Service scope

Service constraints
Strategy and Vision workshops can be delivered in person anywhere, at cost plus expenses. Organisations that subscribe to our support service can arrange for overseas support to be done purely remotely. UK based customers can have support visits on request.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Organisations that subscribe to our support service at Silver Level: Major Issues (Most or all users impacted) - 4 business hours; Minor Issues (Few or no users impacted) - 16 business hours; Queries - 4 business days. Gold level is available at higher cost, with hours covered extended to 5.30: Major Issues (Most or all users impacted) - 2 business hours; Minor Issues (Few or no users impacted) - 8 business hours; Queries - 2 business days. Dependent on severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Organisations that subscribe to our support service at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Queries - 4 business days.

Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours;
Minor Issues (Few or no users impacted) - 8 business hours;
Queries - 2 business days.

Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£1380 per person per day
Discount for educational organisations
No

Service documents

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