Identity E2E

Azure Cloud Platform and Tooling Support

Enterprise class secure cloud platform and tooling built to support NCSC cloud principles capable of police accreditation based based on Azure Governance framework. Fully automated, highly-secure, multi-tenanted and self service capability incorporating Kubernetes and serverless technology and CI CD pipelines built by DevOps and SRE engineers using immutable infrastructure.

Features

  • Enterprise Cloud Strategy, Security, Architecture, Migration, Build and Operations support
  • Fully automated Multi-Tenanted Cloud Platform including L1/L2/L3 24/7 support
  • Re-use of tried and tested Containerisation and Serverless patterns
  • Cloud Technical Standards, operating models and governance support
  • Implementation of preventative and detective security guardrails
  • Cost optimisation tooling and processes
  • Considerable experience of operating successfully at huge scale (referenced)
  • Self-service capability
  • Full stack tooling including CI/CD and End User Compute

Benefits

  • Highly secure based on NCSC cloud principles
  • Immutable, auto-scaling infrastructure for cost efficiency and scale
  • Highly availability applications that self-heal and recover
  • Cost optimisation cloud savings
  • Reduced support costs based on consistency and ability to self-heal
  • Built using Azure Governance patterns and tooling

Pricing

£300 to £1,395 a person a day

Service documents

Framework

G-Cloud 12

Service ID

8 9 1 4 3 7 6 1 8 7 5 2 0 2 5

Contact

Identity E2E Peter Wales
Telephone: 02036420195
Email: info@identitye2e.com

Planning

Planning service
Yes
How the planning service works
We have a comprehensive, tried and tested, planning model to securely onboard enterprise clients to the Microsoft Azure cloud. We use our own processes and the Azure Migrate services tailored to customer needs to plan and implement large-scale migrations of data and services. As part of the planning process we work with customers to implement the correct strategy for re-hosting or transforming services to be take advantage of cloud native technology.
We utilise infrastructure as code automation to enable a rapid establishment of secure cloud capability based on best practice cloud principles.

Our team will work with clients to agree the plan and work through the backlog to deliver the desired outcomes.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Azure

Training

Training service provided
Yes
How the training service works
We are happy to provide Training and Knowledge Transfer to Civil Servants working with us on the service.
Training is tied to specific services
Yes
Services the training service works with
Azure

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can advise and implement connectivity and tooling required to ensure a smooth and safe transition compliant to NCSC cloud principles from private clouds or part of a hybrid cloud model
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Azure
  • Private Cloud to Azure Cloud
  • Hybrid Cloud and Azure Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We work with our clients to recommend an approach tailored to their requirements, risk appetite, technology and cloud choices. Our approach is centered around the core of test automation for both functional and non-functional testing so that teams are able to get feedback and iterate fast. Our QA test service includes Unit / CIT / System / SIT / CBT / Exploratory / Security / Accessibility / Performance and SRE testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We can provide tailored support for the platform and tooling to meet your requirements charged at our standard day rates including L1 /L2/L3 and L4 support. Our support services can operate 24/7 365 as required. We can also provide Service reporting, change, incident, problem and release management as well as capacity and cost optimisation.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
By agreement with client. 1 hour response possible.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support levels can be tailored as agreed with the client but typical support levels for incidents are based around a priority order as follows: P1 (Service down or data loss) - Response within 30 mins, Target Resolution within 2 hours for 95% of all incidents raised. P2 (Major degradation in service) - Response within 30 mins, Target Resolution within 4 hours for 95% of all incidents raised. P3 (Partial degradation in service) - Response within 2 hours, Target Resolution within 24 hours for 95% of all incidents raised. P4 (Minor issue) - Response within 24 hours, Target Resolution within 7 days for 95% of all incidents raised.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£300 to £1,395 a person a day
Discount for educational organisations
No

Service documents