Valiantys Ltd

Atlassian Cloud

Atlassian Cloud Software as a Service (SaaS) Solution.
Accommodates for small teams up to Large Enterprises with a range of different Cloud options to choose from along with thousands of apps to support with additional functionality. Extensive integration with common collaboration tools.

Features

  • Available for Jira Software, Jira Core, Confluence, Jira Service Desk
  • Cloud Hosted, no on premise hardware required.
  • Dynamic Scaling of infrastructure to manage workload spikes.
  • Real-time security updates to infrastructure.
  • Single Sign On (SSO) via Atlassian Access
  • Environment automatically upgraded/updated to latest releases/features.
  • Provision instances, new features and apps instantly.
  • Access projects from any device.

Benefits

  • Reduce Costs on physical hardware, maintenance and administration.
  • Quick deployment
  • Access to Atlassian Products and hundreds of Marketplace Apps
  • Automatic scaling to reduce the burden of capacity planning.
  • Improved Productivity with Instant provisioning of products and instances.
  • New Features automatically applied as part of regular updates
  • Ensure security through Atlassian's rigorous security testing and security updates.

Pricing

£10,000 to £500,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at orders.uk@valiantys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 9 1 0 8 1 3 4 3 0 7 9 7 1 0

Contact

Valiantys Ltd Rickard Johansson
Telephone: +44 (0) 203 735 9808
Email: orders.uk@valiantys.com

Service scope

Service constraints
Our service is outlined in our offering and a buyer can ask any questions to us about our service should they have any concerns about potential constraints
System requirements
  • Atlassian Software dedicated service
  • Marketplace Software dedicated service

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer different support packages (Standard, Enterprise or Unlimited ) which have different SLAs, further detail here https://valiantys.com/legal/sla.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer additional support packages (Silver, Gold or Platinum) which have different SLAs, further details here https://valiantys.com/legal/sla.
Indicative costs for each of them are listed in our pricing document.
Our customers have access to a team of support engineers who can assist them with their queries.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide online training and documentation if needed
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A customer can export data related to their Atlassian Cloud instance
End-of-contract process
The safe transfer of customer data

Using the service

Web browser interface
Yes
Using the web interface
Valiantys can use the Jira Service Desk Portal to log any questions or issues with our Atlassian application hosting
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Our web portal is assessable to named contacts with our customers to log any questions or issues with our Atlassian application hosting
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
Atlassian provides a REST API for there applications. This REST API provides a standard interface for interacting with Atlassian applications. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the Atlassian applications REST APIs is JSON.
API automation tools
  • Ansible
  • Terraform
  • Other
Other API automation tools
  • AWS systems Manager (SSM)
  • AWS CLI
  • Automation via the AWS API
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
We primarily use AWS CLI tools to take snapshots of the customer environments. We also use the CLI for simple tasks, for example, providing customers with part or all of their data on demand via the S3 bucket.

The CLI works with user roles which are limited to certain services in AWS. Users are not able to perform admin tasks or delete operations

Scaling

Scaling available
No
Independence of resources
Our instances are installed as single-tenant. This means that other customer loads will not affect the performance of other customer environments.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Disk
  • HTTP request and response status
  • Number of active instances
  • Other
Other metrics
Statuspage
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Application database
  • Application files
Backup controls
As an Administrator you can back-up your data at any given time
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Uptime SLA depends on the Cloud plan chosen. Atlassian plans include 99.9% and 99.95%*

*Coming soon
Approach to resilience
Available on request
Outage reporting
Public Dashboard

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
The Atlassian Cloud offers multiple ways of restricting access in management and increasing security. Please enquire for additional information
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
AWS
ISO/IEC 27001 accreditation date
2013
What the ISO/IEC 27001 doesn’t cover
Available on request
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
AWS
ISO 28000:2007 accreditation date
Available on request
What the ISO 28000:2007 doesn’t cover
Available on request
CSA STAR certification
Yes
CSA STAR accreditation date
Available on request
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Available on request
PCI certification
Yes
Who accredited the PCI DSS certification
AWS
PCI DSS accreditation date
Available on request
What the PCI DSS doesn’t cover
Available on request
Other security certifications
Yes
Any other security certifications
  • SOC1
  • SOC2
  • SOC3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Available on request

Pricing

Price
£10,000 to £500,000 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at orders.uk@valiantys.com. Tell them what format you need. It will help if you say what assistive technology you use.