Mvine Limited

Cloud support for Central and Local Government, and Devolved Administrations

Mvine delivers a portfolio of Cloud support services specially adapted for Central and Local Government, and Devolved Administrations aligning their digital services to the Government Transformation Strategy. These Cloud support services are available today for procurement from the Government Digital Marketplace under G-Cloud 10 framework.

Features

  • Digital 360 Analysis
  • Visual Design and User Experience (UX)
  • Project and Change Management
  • System Integration
  • Member and User On-boarding
  • Community Management
  • Development of Cyber-Secure Mobile Apps
  • SAML2 enablement of non-SAML2 legacy applications
  • GOV.UK Verify Sandbox environment bespoke attributes
  • GOV.UK Verify SAML adapter bespoke attributes

Benefits

  • Keep pace with the market and with citizen expectations
  • Approaching design 'Outside-In' placing citizen first
  • Deliver quickly with a structured approach to solutions delivery
  • Expand range and depth of achievable integrations
  • Populate new systems rapidly from directories and other data sources
  • Make sure your community stays engaged and coming back
  • Assure your mobile apps are cyber-secure
  • Extract longer lasting value from legacy applications
  • Engage with attributes beyond standard Verify assured IDs
  • Speed through Cabinet Office SAML version

Pricing

£1400 per person per day

  • Education pricing available

Service documents

G-Cloud 10

890727320339063

Mvine Limited

Frank Joshi

0208 392 4820

frank@mvine.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints English language only.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Minor errors within 24 hours
Moderate within 12 hours
Serious Operation within 4 hours
Critical within 2 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing None
Support levels Telephone, email and/or chat based technical support from Monday to Friday between the hours of 9am and 5:00pm

Response Times:
Minor errors within 24 hours
Moderate within 12 hours
Serious Operation within 4 hours
Critical within 2 hours.

We also have a Technical Account Manager.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1400 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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