CGI - Spectrum Management Tools as a Service
This service provides a set of Electromagnetic Spectrum management tools. CGI’s Spectrum Management Tool comprises a 'core' application, reporting services and underpinning SQL Server database packaged as a 'Software as a Service' offering. Our comprehensive service is based on CGI's Secure Government Cloud (SGC) infrastructure.
- Our service develops clear understanding of client’s spectrum holdings
- Ensures effective and efficient management and control of assets
- Enables efficient administration of Spectrum Management data
- Provides visualisation of Spectrum Management data graphically and geographically
- Prompts and guides Spectrum Managers in completing administration tasks
- Allows regulatory constraints to be factored into Spectrum Management decisions
- UK Government Policy and UK Spectrum Policy compliant tool set
- Understanding, Implementation and Improvements to your Spectrum Management
- Better and more effective management of spectrum holdings
- Comprehensive Systems and Process Documentation underpinning your Spectrum Management
- Training Courses delivering understanding of your Spectrum management activities
- Aids in moving to Cloud-based systems
- Cleansed/Migrated Spectrum Data supporting the new ways of working
£6950 per instance per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||The service provided is based on the Spectrum Management tool developed in collaboration with the UK Ministry of Defence. The service pricing is based on a standard configuration without data migration or additional services. CGI can provide a full range of services, which will be specified and priced upon request. Third party components and third party COTS software integrations are not included within the scope of the standard offer, however, we would be happy to work with you to define and price this requirement upon request.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Please see Service Definition for Response Times|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
These service levels apply to the infrastructure provided by CGI. We will discuss any requirements that you may have regarding service levels that apply to the applications provided under this.
Performance and Capacity Management are regular functions undertaken by CGI. CGI offers a number of service levels split between two UK secure data centres and it is designed in a resilient manner with up to 99.99% availability. We provide an agile, burstable infrastructure offering IL3 IaaS secure services. The underlying hardware and software layers are built for high availability (no single point of failure).
SLAs covering application support will be agreed with you on a case-by-case basis.
Service Desk hours are 09:00-17:00 Monday to Friday excluding public holidays in England and Wales (""Service Desk Core Hours"").
All communication between client service desk and the CGI Service Desk will be unclassified.
Typical severity definitions are given below:
• Critical: Major fault affecting a significant number of users, or a critical business process
• Major: Serious fault affecting a small number of users, or a single critical incident
• Minor: Non-serious fault affecting a significant number of users
• Trivial: Non-serious fault affecting a small number of users.
|Support available to third parties||Yes|
Onboarding and offboarding
On-boarding. Prospective customers should contact CGI to subscribe to our Cloud-based services. Following contractual agreement, CGI will prepare the Cloud-based instance according to the Customer’s specifications. If data migration and other services are required, these will be scoped and priced accordingly.
The time taken to provision the service from the point of order will be determined by the customer’s requirements, with regard to data migration, customer-specific configurations and other services. Should data migration and customer-specific configuration not be required, the service can be provisioned within four to six weeks, based on a standard configuration. This allows for the client to upload data, test the system and conduct the necessary training activities.
Off-boarding. We will provide clients with a simple and quick exit process, including the retrieval of their data.
Our solution for off-boarding will build upon our standard practices for transition and exit management services, using the framework agreed during contract negotiations. We will take responsibility for managing our exit and, where appropriate, the transfer of that service to a new supplier.
We will discuss the requirements for the format and content of the off-boarded data with the customer. We will include this within the contract price that we agree.
|End-of-contract data extraction||We will agree with the customer how to handle and extract the data when the contract ends during the on-boarding process. We will ensure that any requirement to return information, data and material provided or generated by representatives of the Contracting Body in the appropriate format (as requested by yourselves, and as defined in the Operations Manual), is met.|
|End-of-contract process||When the contract ends we will close down the Off-boarding project after its successful conclusion. In addition to the standard post-implementation review processes, the CGI Transition Manager will also support you in verifying that exit obligations have been met by all parties.|
Using the service
|Web browser interface||Yes|
|Supported browsers||Internet Explorer 8|
|Application to install||No|
|Designed for use on mobile devices||No|
|Independence of resources||Our Spectrum Management Service is hosted on virtualised severs enabling scaling up and down of individual client solutions.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||CGI will export the data in an agreed format upon service termination in line with the agreed exit plan.|
|Data export formats||CSV|
|Data import formats||Other|
|Other data import formats||Info path forms|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||CGI offers a number of service levels split between two UK secure data centres and it is designed in a resilient manner with up to 99.99% availability.|
|Approach to resilience||We provide an agile, burstable infrastructure offering IL3 IaaS secure services. The underlying hardware and software layers are built for high availability (no single point of failure), and are located within our secure UK data centres.|
Scheduled downtime will be agreed with the customer at the point of contracting for the service. Such downtime is required to upgrade the software in line with the roadmap release schedule, and to undertake local configuration changes and patches as required. Customers affected will be informed of scheduled service downtime in advance.
Whilst every effort is made to avoid any scheduled downtime by providing resilient infrastructure, there are always going to be cases where scheduled downtime is unavoidable. 20 working days’ notice will be given for standard scheduled downtime.
Where possible, for emergency scheduled downtime, 24 hours’ notice will be provided but CGI reserves the right to reduce this if deemed necessary.
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Typically, CGI would provide user accounts with usernames and passwords for authorised users. However, other authentication approaches could be developed to meet the customers requirements and quotations can be provided on request.|
|Access restrictions in management interfaces and support channels||Typically CGI has a link into the Spectrum application through our Remedy support portal. Access to this is restricted and it monitors access and provides appropriate safeguarding and reporting. No users can directly log-on to clients systems.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||AFNOR UK Ltd (UKAS Registration No.022)|
|ISO/IEC 27001 accreditation date||19/09/2016|
|What the ISO/IEC 27001 doesn’t cover||
Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Our security, information security and data protection management system for CGI is established through the Enterprise Security Management Framework (ESMF). The framework applies to the work we conduct for ourselves and for clients under UK contracts. All CGI UK members and contractors are expected to comply with its principles and processes.
The ESMF is comprised of:
A first level suite of security policies and security requirements that apply across the CGI enterprise.
A second level set of standards set out how these policies and requirements are met, these being detailed within the following operational categories:- Access Control- Operations- Technology- Applications- Data management- HR and Organisation- Physical"
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||CGI has a robust configuration and change mangement process adapted specifically for Cloud Services. This will be agreed with the customer in a configuration plan deliverable. This records the roles/people responsible and the change process to be followed and if deviation from standard configuration is required. Deviation (change) requires signoff from both the client and CGI and is closely tracked.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||All CGI and customer managed systems are kept current with vendor patches (both operational and security) with vulnerability tests performed regularly. Systems are prioritized based on criticality of known vulnerabilities. All changes are strictly controlled through CGI’s change management process.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Please see the CGI - Security Operations Centre (SOC) - Protective Monitoring Service for full details of these processes|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
CGI has a very well-defined security incident management standard and supporting process to handle all phases of a security incident. Responsibilities are clearly defined at all levels. Priorities are established to ensure the timely resolution of incidents. Records of incidents are maintained and reported to senior management. Incidents considered to be severe (high priority) are managed through CGI’s Incident Management Centre (IMC), who coordinate/escalate all required parties based on priority. Collection/preservation of evidence is carefully observed throughout the process.
Incident exercises are performed regularly to ensure the process works as expected when needed.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£6950 per instance per month|
|Discount for educational organisations||No|
|Free trial available||No|