Melt Content Ltd

Search Engine Optimisation (SEO) audits, research and strategy

Our in-house team of SEO experts can help you increase the quantity and quality of traffic to your website.

We audit existing sites, advise on new ones, identify areas for improvement and advise where your budgets can get the greatest returns to help you achieve your objectives.

Features

  • Organic link-building
  • Keyword Research
  • SEO Migration Strategy
  • Multilingual & International SEO
  • Local SEO
  • SEO Strategy
  • Technical SEO Support
  • SEO Audits

Benefits

  • Build wider exposure for your services
  • Drive targeted traffic to your website
  • Understand your audience and how they search online
  • Avoid traffic drops when you migrate sites
  • Drive traffic internationally, not just from the UK
  • Make smarter use of your SEO and marketing spend
  • Ensure search engines can read your site as intended

Pricing

£1000 per unit per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

889795159112977

Melt Content Ltd

Sarah Campbell

0203 735 5070

gcloud@meltcontent.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints As we do a Google eye view of your site so there should be no constraints although the more access we have to your website, logs etc the better the insight we are able to provide.
System requirements None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond immediately for critical issues and within 1 working day for minor issues.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Critical: The Supported Website is inoperable or a core function of the Supported Website is unavailable;

Serious: A core function of the Supported Website is significantly impaired;

Moderate: A core function of the Supported Website is impaired, where the impairment does not constitute a serious issue; or a non-core function of the Supported Website is significantly impaired;

Minor: Any impairment of the Supported Website not falling into the above categories; and any cosmetic issue affecting the Supported Website; the addition of content to the Supported Website; and any minor layout or design changes to the Supported Website.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Where appropriate we will provide training for any tools we give users access to.
Service documentation No
End-of-contract data extraction We set up a secure FTP for buyers to extract their data as needed.

The FTP is deleted once the data has been transferred, receipt acknowledged and data integrity verified.
End-of-contract process All information and documentation will be provided to the client.

Additional costs may be charged for the transfer of data to another host/third party. This will be dependent on the size and effort required to transfer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None. All dashboards and services built on a responsive platform tested by our developers.
Service interface No
API No
Customisation available Yes
Description of customisation We will create bespoke dashboards for users as per their needs and requirements.

Scaling

Scaling
Independence of resources Yes. We only take on business according to available capacity. We assess this through current business capacity and forecasting.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We set up a secure FTP for buyers to extract their data as needed.

The FTP is deleted once the data has been transferred.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We offer 99.9% uptime on any servers or websites we maintain.
Approach to resilience Available on request.
Outage reporting Outage alerts are reported via email alerts and phone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Depending on the client we will typically assign user IDs to individuals, lock down IP addresess and provide restricted and time limited access to data and documentation for download or upload via a secure FTP.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach 1. Cross company security audits and reviews. 2. Team training and updates as and when required. 3. Measurement and monitoring of all identified security risks. 4. Regular reviews at board level of our Information Security Policy
Information security policies and processes We maintain a written Information Security Policy which acts as reference guide for all aspects of the organisation's information security. Consisting of 14 seperate policies it details do's and don'ts fo managing information and outlines procedures for when the policy is breached. The ISP is regularly reviewed at board level and any recommended changes approved and implemented. We also have an Information Security Officer who is responsible for implementing the organisations ISP.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes to our websites and tools are audited and tested prior to deployment. Change requests are logged and their status tracked and updated on an "as and when" basis.
Vulnerability management type Undisclosed
Vulnerability management approach We monitor our services and relevant channels (WordPress, Ubuntu etc) for threat alerts. We deploy critical updates as soon as we are confident that the patch doesn't impact on systems.
Protective monitoring type Undisclosed
Protective monitoring approach - Monitoring services for anomalies. - Response depends on the severity of the issue. If it is critical or severe we will respond immediately (e.g. bot attack). If it was minor we would respond within the agreed SLA timeframe. - Response time is dictated by the severity of the issue and ranges from immediately for critical/severe issues to 48 hours for minor issues.
Incident management type Undisclosed
Incident management approach As per our Information Security Policy we have pre-defined processes for events. Users can report incidents via the phone or email. We can provide incident reports in any format agreed with the client. These are typically provided as written reports detailing the issue, remedial action taken and updates to our processes where required.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per unit per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide top level SEO audits of your site and provide selected advice on how to improve the visibility of your site.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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