PRIMED is a platform for Change Governance and Regulatory Control integrating and managing dependencies of Project, Strategy, Risk, Resource, Regulation, Policy, Asset, Process, Contract and Portfolio Management. PRIMED supports the dynamic creation new plan scenarios to assess their relative impact. PRIMED provides workflow automation and governance for critical workflows.
- Project Portfolio Milestone Benefits Dependency Mapping
- Resource Management levelling charge sheets, Supplier Management Scenario Planning
- Integrated Risk and Issue Management, Remediation Tracking, Context Mapping
- Strategy Alignment with Scenario Planning
- Planning and Scenario Work Bench
- Command and Control Reporting, Governance and accountability mapping
- Regulation and Policy Management with context and risk
- Process Assurance Automated Workflow with RACI and Dependency Traceability
- Asset and Contract Management with Lifecycle, Finance and Dependency mapping
- Integration platform includes API Mapping to multiple platforms
- Plan governance, progression, prioritisation and intervention governance
- Resource optimisation, agile planning, supplier management and agile budgeting
- Contextual Risk and Issue monitoring trend and mitigation analysis
- Assure portfolio alignment, simplify ROI validation
- Align and manage project dependencies. Validate impact of change.
- Personalised dashboards provide a realtime single view of the truth
- Manage regulation changes effectively and manage regulatory reporting
- Automated, repeatable and audited runbooks. Learn and continuously improve.
- Track benefits to strategies and track across projects, resources, costs
- Reduce cost of change, increase transparency regulation and policy control.
£85000 per licence per year
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No specific constraints|
|System requirements||No specific requirements|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
7am to 7pm weekdays
Weekend support id provided as an on-call service as standard for severity 1 issues
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 A|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support services are available on the cloud platform (no application feature support) from 7am to 7pm or 24 x 7.
A Technical Account manager will be provided for larger accounts. A cloud support engineer will be allocated to each individual ticket raised.
|Support available to third parties||Yes|
Onboarding and offboarding
We provide the following:
|End-of-contract data extraction||
User are able to extract their data using:
1. Excel exports
2. Web Service extracts
|End-of-contract process||At the end of the contract the instance is taken offline. There is no additional cost.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The mobile service is a responsive designed web page that re-renders the application screens onto target devices. This is suitable for tablets but not recommended for smaller mobile devices such as smart phones|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||The tool has been tested using accessibility tooling|
|What users can and can't do using the API||
A comprehensive SDK and Web service API set is available allowing for a majority of CRUD operations on the PRIMED platform. All services support authentication to ensure security.
Primed aims to be an open platform that allows 3rd PArty developers
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
The service can be customised through the utilisation of templates that can configure the system including elements such as reference data, object types, status', roles, accessibility etc.
Administrators (those users with the administrator role) can easily configure the platform.
|Independence of resources||Each instance is dedicated to the purchaser and is scaled accordingly.|
|Service usage metrics||Yes|
|Metrics types||We offer user based analytics to show utilisation of the service|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Users can export their data using:
1. Excel exports
2. Web Service Exports
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||We provide the level of SLA's that our hosting providers (Azure, AWS, Oracle) provide. Refunds from the hosting provider will be passed to the client in full.|
|Approach to resilience||Available on request|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
All access to system functionality is controlled in two ways:
1. Access to the environment is controlled through user setup and authentication
2. Individual system functions are role based
3. Certain data element access is permission based.
These are all controlled through the same administration interface.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||No|
|Security governance certified||No|
|Security governance approach||We have our own in house framework in which the decisions made about security issues are aligned with the overall business strategy and the culture of our organisation and our clients needs. This varies depending on the domain and security requirements of our clients.|
|Information security policies and processes||
We have adopted an Information Security Policy that complies with stringent legal requirements and provides the necessary assurance that data held and processed by our systems is treated with the highest appropriate standards to keep it safe. .
The detailed information security policies can be provided on request but in essence they are:
Making sure that only those who need access to data have that access.
Not storing information where it can be accidentally exposed or lost,Making sure that if data has to be transported it is done so securely using encrypted devices or channels.
Any breaches of these areas are reported directly to the CIO who will instigate a review of each case.
All staff are required to go through annual training and spot checks and audits are carried out to ensure policies are adhered to.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Provided on request|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Provided on request|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Provided on request|
|Incident management type||Supplier-defined controls|
|Incident management approach||
We offer a fully web based incident management system where users can create their own incidents that our service agents will respond to.
There is an associated Knowledge Base and FAQ for common issues which both support agents and user have access to.
Incident reports can be provided to customers on request or on a requested cadence that can be agreed.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£85000 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Time limited access to all functionality|