IDE International

PRIMED Strategy and Portfolio Management

PRIMED is a platform for Change Governance and Regulatory Control integrating and managing dependencies of Project, Strategy, Risk, Resource, Regulation, Policy, Asset, Process, Contract and Portfolio Management. PRIMED supports the dynamic creation new plan scenarios to assess their relative impact. PRIMED provides workflow automation and governance for critical workflows.


  • Project Portfolio Milestone Benefits Dependency Mapping
  • Resource Management levelling charge sheets, Supplier Management Scenario Planning
  • Integrated Risk and Issue Management, Remediation Tracking, Context Mapping
  • Strategy Alignment with Scenario Planning
  • Planning and Scenario Work Bench
  • Command and Control Reporting, Governance and accountability mapping
  • Regulation and Policy Management with context and risk
  • Process Assurance Automated Workflow with RACI and Dependency Traceability
  • Asset and Contract Management with Lifecycle, Finance and Dependency mapping
  • Integration platform includes API Mapping to multiple platforms


  • Plan governance, progression, prioritisation and intervention governance
  • Resource optimisation, agile planning, supplier management and agile budgeting
  • Contextual Risk and Issue monitoring trend and mitigation analysis
  • Assure portfolio alignment, simplify ROI validation
  • Align and manage project dependencies. Validate impact of change.
  • Personalised dashboards provide a realtime single view of the truth
  • Manage regulation changes effectively and manage regulatory reporting
  • Automated, repeatable and audited runbooks. Learn and continuously improve.
  • Track benefits to strategies and track across projects, resources, costs
  • Reduce cost of change, increase transparency regulation and policy control.


£85000 per licence per year

  • Free trial available

Service documents

G-Cloud 10


IDE International

Chris Whiteley


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No specific constraints
System requirements No specific requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 7am to 7pm weekdays

Weekend support id provided as an on-call service as standard for severity 1 issues
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels Support services are available on the cloud platform (no application feature support) from 7am to 7pm or 24 x 7.

A Technical Account manager will be provided for larger accounts. A cloud support engineer will be allocated to each individual ticket raised.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide the following:

Onsite Training
Web Training
User Documentation
Pre-defined templates
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction User are able to extract their data using:

1. Excel exports
2. Web Service extracts
End-of-contract process At the end of the contract the instance is taken offline. There is no additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is a responsive designed web page that re-renders the application screens onto target devices. This is suitable for tablets but not recommended for smaller mobile devices such as smart phones
Accessibility standards WCAG 2.0 A
Accessibility testing The tool has been tested using accessibility tooling
What users can and can't do using the API A comprehensive SDK and Web service API set is available allowing for a majority of CRUD operations on the PRIMED platform. All services support authentication to ensure security.
Primed aims to be an open platform that allows 3rd PArty developers
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service can be customised through the utilisation of templates that can configure the system including elements such as reference data, object types, status', roles, accessibility etc.

Administrators (those users with the administrator role) can easily configure the platform.


Independence of resources Each instance is dedicated to the purchaser and is scaled accordingly.


Service usage metrics Yes
Metrics types We offer user based analytics to show utilisation of the service


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data using:

1. Excel exports
2. Web Service Exports
Data export formats
  • CSV
  • Other
Other data export formats
  • XML (Web Service)
  • MPP (Where appropriate)
Data import formats
  • CSV
  • Other
Other data import formats
  • MPP
  • Web Service
  • Jira
  • MS Project Server

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We provide the level of SLA's that our hosting providers (Azure, AWS, Oracle) provide. Refunds from the hosting provider will be passed to the client in full.
Approach to resilience Available on request
Outage reporting Email Alerts
Public Dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels All access to system functionality is controlled in two ways:

1. Access to the environment is controlled through user setup and authentication
2. Individual system functions are role based
3. Certain data element access is permission based.

These are all controlled through the same administration interface.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We have our own in house framework in which the decisions made about security issues are aligned with the overall business strategy and the culture of our organisation and our clients needs. This varies depending on the domain and security requirements of our clients.
Information security policies and processes We have adopted an Information Security Policy that complies with stringent legal requirements and provides the necessary assurance that data held and processed by our systems is treated with the highest appropriate standards to keep it safe. .
The detailed information security policies can be provided on request but in essence they are:
Making sure that only those who need access to data have that access.
Not storing information where it can be accidentally exposed or lost,Making sure that if data has to be transported it is done so securely using encrypted devices or channels.
Any breaches of these areas are reported directly to the CIO who will instigate a review of each case.
All staff are required to go through annual training and spot checks and audits are carried out to ensure policies are adhered to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Provided on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Provided on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Provided on request
Incident management type Supplier-defined controls
Incident management approach We offer a fully web based incident management system where users can create their own incidents that our service agents will respond to.

There is an associated Knowledge Base and FAQ for common issues which both support agents and user have access to.

Incident reports can be provided to customers on request or on a requested cadence that can be agreed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £85000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Time limited access to all functionality

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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