SalesAgility provide a requirements workshop for a client that will allow all relevant stakeholders to elicit all of their requirements that they wish to achieve with their new CRM. A Business Analyst from SalesAgility would hold either a remote or on-site requirements workshop with the client and highlight their needs.
- SuiteCRM Business Analysis
- SuiteCRM Solution Design
- SuiteCRM Development Customisation
- Bespoke Feature Implementation
- SuiteCRM Process Design and Creation
- Bespoke CRM Software that meets your needs
- Increases User Adoption
- Improves Efficiency
£700 to £800 per instance per day
01786 585 499
|How the planning service works||A Business Analysis will plan a clients custom implementation work with them. A full project plan will be documented alongside User Stories and Acceptance Criteria for functional requirements.|
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||SuiteCRM|
|Training service provided||Yes|
|How the training service works||
SalesAgility can provide training sessions for any user who downloads an out of the box version of SuiteCRM. The training session provided can range from half a day worth of training to multiple days of training.
A Business Analyst will deliver training either remotely or on-site and will cover the core use of the CRM. System Administration training is also included which will train the power users how to configure the CRM and align the system with their business terminology.
|Training is tied to specific services||Yes|
|Services the training service works with||SuiteCRM|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||SalesAgility provide Data Migration services to SuiteCRM. This includes liaising with your current provider to ensure we can export the data out of the legacy system and migrating it to your new cloud SuiteCRM service.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||SuiteCRM|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We provide Quality Assurance testing when custom development work has been completed on SuiteCRM. Our QA team will write test cases which the code must pass in order for a pass to happen.|
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by your organisation|
|How the support service works||
Silver Support - 15 hours of Support Annually which costs a total of £1500+VAT.
Gold Support - 30 hours of Support Annually which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support Annually which costs a total of £5000+VAT.
All tickets are handled by an in-house helpdesk support team escalated internally when required.
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Severity 1: Within 2 Hours
Severity 2: Within 6 Hours
Severity 3: Within 2 Working Days
Severity 4: Within 10 Working Days
Responses differ depending on the Support level purchased.
Platinum Support allows weekend support providing the level is a Severity 1 and this is answered within 0.5 hours.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Silver Support - 15 hours of Support which costs a total of £1500+VAT.
Gold Support - 30 hours of Support which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support which costs a total of £5000+VAT.
All tickets are handled by an in-house support team.
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£700 to £800 per instance per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|