Roc Technologies Limited

RocStac Multi Cloud Tier2 (SECRET) Cloud Services

RocStac SECRET cloud service utilises common best-in-class components that gives you choice, scalability and offers choice and flexibility for Defence and National Security agencies, extending through the government supply chain, without locking them into a single proprietary technology stackUK sovereign, with secure and resilient government-grade UK List X data centres

Features

  • Enterprise Compute Cloud - Proven VMware-based technologies
  • Cloud Storage is a secure and highly adaptable storage platform
  • Genuine public cloud platform to support complex workloads
  • Provision, change and manage VDC through API
  • Connect via government secure networks inc SLI or HybridConnect
  • Shared with trusted community of Defence and national security users

Benefits

  • UK Soveriegn SECRET CLoud Service
  • Enables SECRET Workload Cloud Service Migration
  • Community of users enable SECRET integration opportunities
  • Scalable Pricing using public cloud consumption models

Pricing

£15000 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

8 8 8 4 4 9 4 2 0 0 4 2 4 4 3

Contact

Roc Technologies Limited

Lise Tompkins

01635 581188

lise.tompkins@roctechnologies.com

Service scope

Service constraints
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
System requirements
Information available on request.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All email and online support requests will receive an immediate automated response. The SLA associated with the specific contract will determine the actual response and resolution timescales, including any variation for weekends and bank holidays. This will typically range from 30 minutes to 2 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Yes but due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Other
End-of-contract data extraction
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
End-of-contract process
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.

Using the service

Web browser interface
Yes
Using the web interface
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Web interface accessibility testing
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
API
Yes
What users can and can't do using the API
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
API automation tools
Other
API documentation
Yes
API documentation formats
Other
Command line interface
Yes
Command line interface compatibility
Other
Using the command line interface
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Please see service description. Due to the SECRET nature of this service additional information can be provided to individuals with the appropriate security clearance.
Usage notifications
Yes
Usage reporting
  • API
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • API access
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
UKCloud

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Data sanitisation process
Yes
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Applications
  • Databases
Backup controls
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Due to the SECRET nature of this service additional information can be provided to individuals with the relevant security clearance and to organisations who qualify for the use of this service.
Data protection within supplier network
Other
Other protection within supplier network
Due to the SECRET nature of this service additional information can be provided to individuals with the relevant security clearance and to organisations who qualify for the use of this service.

Availability and resilience

Guaranteed availability
Please see service description.
Approach to resilience
Please see service description.
Outage reporting
Please see service description.

Identity and authentication

User authentication
Other
Other user authentication
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Access restrictions in management interfaces and support channels
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
01/05/2018
What the ISO/IEC 27001 doesn’t cover
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please see Service Description and due to the SECRET nature of this service additional details can be provided to individuals with the relevant security clearance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Incident management type
Supplier-defined controls
Incident management approach
Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Vmware, Cisco
How shared infrastructure is kept separate
Please see Service Description.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Roc's UKCloud services are CarbonNeutral® cloud services. We achieved this certification by working with Natural Capital Partners to measure and reduce our CO2 emissions across all sources used to deliver our cloud services to our customers. These include direct emissions from all owned or leased stationary sources that use fossil fuels and/or emit fugitive emissions, and emissions from the generation of purchased electricity and steam (including transmission and distribution losses) to power our servers. For our cloud services to achieve CarbonNeutral® status, an independent assessment of the CO2 emissions produced from direct and indirect sources required to deliver them was carried out, followed by an offset-inclusive emissions reduction programme. This means that for every tonne of greenhouse gas emissions we produce in delivering cloud services, we buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Price
£15000 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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