Roc Technologies Limited

RocStac Multi Cloud Tier2 (SECRET) Cloud Services

RocStac SECRET cloud service utilises common best-in-class components that gives you choice, scalability and offers choice and flexibility for Defence and National Security agencies, extending through the government supply chain, without locking them into a single proprietary technology stackUK sovereign, with secure and resilient government-grade UK List X data centres

Features

  • Enterprise Compute Cloud - Proven VMware-based technologies
  • Cloud Storage is a secure and highly adaptable storage platform
  • Genuine public cloud platform to support complex workloads
  • Provision, change and manage VDC through API
  • Connect via government secure networks inc SLI or HybridConnect
  • Shared with trusted community of Defence and national security users

Benefits

  • UK Soveriegn SECRET CLoud Service
  • Enables SECRET Workload Cloud Service Migration
  • Community of users enable SECRET integration opportunities
  • Scalable Pricing using public cloud consumption models

Service scope

Service scope
Service constraints Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
System requirements Information available on request.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All email and online support requests will receive an immediate automated response. The SLA associated with the specific contract will determine the actual response and resolution timescales, including any variation for weekends and bank holidays. This will typically range from 30 minutes to 2 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes but due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Other
End-of-contract data extraction Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
End-of-contract process Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.

Using the service

Using the service
Web browser interface Yes
Using the web interface Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Web interface accessibility standard None or don’t know
How the web interface is accessible Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Web interface accessibility testing Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
API Yes
What users can and can't do using the API Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
API automation tools Other
API documentation Yes
API documentation formats Other
Command line interface Yes
Command line interface compatibility Other
Using the command line interface Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Please see service description. Due to the SECRET nature of this service additional information can be provided to individuals with the appropriate security clearance.
Usage notifications Yes
Usage reporting
  • API
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UKCloud

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Applications
  • Databases
Backup controls Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Due to the SECRET nature of this service additional information can be provided to individuals with the relevant security clearance and to organisations who qualify for the use of this service.
Data protection within supplier network Other
Other protection within supplier network Due to the SECRET nature of this service additional information can be provided to individuals with the relevant security clearance and to organisations who qualify for the use of this service.

Availability and resilience

Availability and resilience
Guaranteed availability Please see service description.
Approach to resilience Please see service description.
Outage reporting Please see service description.

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Access restrictions in management interfaces and support channels Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 01/05/2018
What the ISO/IEC 27001 doesn’t cover Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please see Service Description and due to the SECRET nature of this service additional details can be provided to individuals with the relevant security clearance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.
Incident management type Supplier-defined controls
Incident management approach Due to the SECRET nature of this service this information can be provided upon request to appropriately security cleared personal within qualifying organisations.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Vmware, Cisco
How shared infrastructure is kept separate Please see Service Description.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Roc's UKCloud services are CarbonNeutral® cloud services. We achieved this certification by working with Natural Capital Partners to measure and reduce our CO2 emissions across all sources used to deliver our cloud services to our customers. These include direct emissions from all owned or leased stationary sources that use fossil fuels and/or emit fugitive emissions, and emissions from the generation of purchased electricity and steam (including transmission and distribution losses) to power our servers. For our cloud services to achieve CarbonNeutral® status, an independent assessment of the CO2 emissions produced from direct and indirect sources required to deliver them was carried out, followed by an offset-inclusive emissions reduction programme. This means that for every tonne of greenhouse gas emissions we produce in delivering cloud services, we buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Pricing
Price £15000 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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