Getmapping PLC

Getmapping WMS Collections: OS Premium

Getmapping WMS Collections: OS Premium is a managed data streaming service. It allows access to all Ordnance Survey® raster mapping available to PSMA members via the web. It removes the need to locally store, update and manage data. Users save network capacity, storage space, man hours and costs.


  • All OS PSMA raster base mapping
  • High-speed Data Centre with full redundancy built in
  • All data automatically updated inline with OS update schedule
  • Fully OGC compliant
  • Easy to deploy
  • Also available as WMTS (Web Map Tile Service)
  • Free, no obligation trial available
  • Access to Getmapping support service


  • Cloud storage removes the need to locally store data
  • Removes need to download, maintain and update base mapping
  • Free up system capacity/server space and save costs
  • Users working on latest dataset ensures continuity and reduces risk
  • Large number of credits to use over a year
  • Ensures best possible value from your GIS Budget
  • Overlays seamlessly with other base mapping layers


£1500 per instance per year

  • Free trial available

Service documents

G-Cloud 11


Getmapping PLC

Jake Lauder

01252 849409

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The WMS and/or WFS service can be utilised within any GIS or similar software e.g. CadCorp.

Getmapping's Technical team will advise clients of any upcoming service maintenance, normally with at least 30 days notice.

All planned maintenance is facilitated out of hours
System requirements
  • Software/application OGC compliant WMS standard 1.1.1 or above
  • Recommended internet connection with a minimum of 1MB download speed

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels As well as the telephone and email support system we can also provide onsite support from a member of our technical team.

Rates will depend on the nature of the support requirement. Please refer to the SFIA rate card for indicative costs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Getmapping supply the customer with the appropriate url for their service, which is provided by email and an explanation outlining how the url can be integrated into their software/application.

We also provide telephone and email support to help with any queries.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Mapping Data can be saved in JPEG or PNG format.
End-of-contract process The client will receive access to the agreed data-set, via a URL, which will be live while under subscription.

There are no other additional costs. Telephone and email support will be provided at no extra cost.

Once a subscription to a service expires access to the service will cease immediately.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The WMS feeds can be integrated into many applications and the requested images can be small enough for mobile devices. The implementation and testing is controlled by the application integrator independently of our imagery supply.
Customisation available Yes
Description of customisation Customers can customise the service by changing the URL call to the data. Customers are able to select whether they want the image returned as JPEG or PNG. Customers are able to define the area required using coordinates as well as the image size.


Independence of resources Getmapping cloud services are fully scalable using VMWare technology, as well as bandwidth capacity from the Data Centre. Our current usage shows that we are nowhere near our present theoretical capacity under our full utilisation.


Service usage metrics Yes
Metrics types Getmapping can provide a monthly log, or other agreeed frequencies, outlining the number of map requests per product and/or service.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Getmapping only handle data that is publicly available. Getmapping have a fully segregated data centre and corporate network infrastructure. Only authorised staff members are authenticated through the data centre network.
Data stored for the services are kept historically and never removed.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in JPEG or PNG format dependant on how the buyer accesses the service.
Data export formats Other
Other data export formats
  • JPEG
  • PNG
Data import formats Other
Other data import formats Users do not have the facility to upload data themselves

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Getmapping Web Mapping Services are accessed using HTTPS requests using an encrypted layer.
Data protection within supplier network Other
Other protection within supplier network Getmapping operates a fully segregated data centre and corporate network infrastructure. Only authorised staff members are authenticated through the data centre network.

Availability and resilience

Availability and resilience
Guaranteed availability Getmapping's SLA offer's 99.9% availability for its online services. Full SLA documentation is available separately from Getmapping.
If Getmapping do not meet the guaranteed levels of availability then a % of the annual fee may be refunded, which will be agreed with the customer on a case by case basis.
To date this has never been required.
Approach to resilience Full details available from Getmapping.
• Two copies of all live Getmapping imagery stored on SANs with no single point of failure for redundancy purposes.
• Each SAN has redundant power supplies and hard drives in RAID
• Third copy of the data stored atHead Office,Hartley Wintney
• Getmapping runs a virtualized infrastructure in VMware environment using N+1 physical host servers, supported by 24x7 VMware support contract.
• Virtual machines are spread across two separate SANs for redundancy and performance.
• Multiple instances of all servers, where possible are load balanced for performance.
• Backups of the virtual server images taken daily
• Veeam allows file level restores in case of any data corruption in a virtual machine.
• Virtual server image backups regularly copied to external hard drive
• 2 separate physical networks within the data centre
• Check Point firewalls are utilized in a High Availability configuration to ensure that any firewall failure will not impact the service.
• All critical hardware is covered by a 24x7 “mission critical” 4 hour response contract with the hardware vendor.
• Patches and updates regularly applied when available
• All servers run Kaspersky Endpoint Security for virus and malware protection.
Outage reporting Email alerts are immediately issued to customers via Getmapping's Technical team to inform then of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Getmapping provide data feeds to the customer as per their defined requirements. To maintain security of data feeds, Getmapping only provide access to change management and support requests through pre-authorised and predefined channels. It is important to maintain the data integrity of the feeds as these could be used in public facing websites and applications and control is required to maintain data continuity. Account setup, management requests and actions are authorised through the relevant account manager only. Support requests are channelled through a dedicated email address and internally allocated for resolution and response. Bespoke requests are confirmed telephonically with customer.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS UK
ISO/IEC 27001 accreditation date 10/04/2015
What the ISO/IEC 27001 doesn’t cover Getmappings ISO27001 covers all Data Centre IT and Infrastructure.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Getmapping do not comply with any formal Incident Management process. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Getmapping do not comply with any formal Incident Management process. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.
Vulnerability management type Undisclosed
Vulnerability management approach Getmapping do not comply with any formal Incident Management process. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.
Protective monitoring type Undisclosed
Protective monitoring approach Getmapping do not comply with any formal Incident Management process. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.
Incident management type Undisclosed
Incident management approach Security breaches and weaknesses are reported immediately (telephone, email or ticketing system) to the IT Team
Action is taken to address the security breach or weakness in a manner appropriate to its urgency and impact
The corrective action is documented on the Incident Management Log and the situation monitored until the breach has been closed
For security weaknesses, the preventive action taken is documented on the Security Audit meeting documents
Incident Management Log (s) are reviewed periodically
Where data confidentiality, integrity or availability has been compromised, senior management is consulted to ensure that affected parties are appropriately informed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1500 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Getmapping offer a 30 day free trial to all WMS & WFS services

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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