IRIS Intelligence Ltd.

IRIS Intelligence: Enterprise Risk Management (ERM) Software

IRIS Enterprise Risk Management Software helps organisations assess enterprise-wide risks and manage them more effectively. It facilitates increased risk identification, ensures assessment consistency, tracks mitigation action progress and delivers timely, customised reports to Management. IRIS-ERM is a highly flexible system with tailored customer processes, and ISO31000, ISO27001 and COSO support.

Features

  • Enterprise Risk Management System
  • Fully Hosted Web-based System accessible through any major browser
  • Single Click Report Export to Customer Tailored PowerPoint Report Templates
  • Real Time Reporting
  • Email Integration and Automated Reminders to Ensure Data Remains Fresh
  • Automated Integration with Excel, Project and Other Applications
  • Dynamic Charts: Risk Register, Risk Matrix (Heatmap) Risk Burndown (Waterfall)
  • Top of the Range encryption and secure access permissions
  • Ability to Add Customer Specific “Custom Data Fields”
  • Statistical Analysis Functionality available in Expert Edition

Benefits

  • Comprehensive and Flexible Enterprise Risk Management System
  • Manage strategic, operational, legal, regulatory and financial risk types
  • Reduce costs, remove uncertainty, deliver effectively
  • Quickly embed best practice risk management and increase risk awareness
  • Ensure consistent risk assessments and develop cost effective mitigation strategies
  • Deliver accurate, effective and timely Management Information
  • Ensure regular risk reviews and provides automated secure audit trails
  • Share relevant risk data across teams through a secure database
  • Simple, intuitive, easy to use: Configure to match user requirements
  • Supports ISO 31000, ISO 27000, COSO and NIST RMF

Pricing

£10 to £50 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 8 8 2 6 4 3 6 6 5 9 2 1 3 0

Contact

IRIS Intelligence Ltd.

Nayane Ferreira Huntriss

020 8798 0569

nhuntriss@irisintelligence.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None.
System requirements
  • Recommended OS - Windows Server 2016, 2012 , or 2008R2
  • Recommended DB – SQL Server 2008R2, 2012, 2014 or 2016.
  • Oracle and other Entity Framework ADO.net supported databases
  • Server RAM – minimum 2 GB free
  • Free Hard Disk space 5GB Minimum
  • CPU – Minimum 2 core , 1.4GHz
  • Can be run on a shared or dedicated server
  • Can be run virtualised if Host Machine has sufficient horsepower.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Security Category 1: 95 per cent resolved within 1 working day.
Security Category 2: 80 per cent resolved within 5 working days. 100 per
cent resolved within 10 working days.
Security Category 3: 80 per cent resolved within 15 working days. 100
per cent resolved within 45 working days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support through email and phone is available from 9 to 6, Mondays to Fridays. 24/7 Premium support for customers with larger teams, or upon premium service subscription.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The initial default settings of the risk management software system is compliant to the ISO 31000 and the PMBoK risk management standards. Users can access a dedicated help site with user documentation, and context sensitive help within the application. Upon purchase of the software, user training, either face-to-face or online, is provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The client will be provided the underlying SQL databases upon contract completion. Spreadsheet formats of the data can also be produced for client records.
End-of-contract process
All data can be extracted via Excel, XML, CSV or SQL Query.
General Assistance with the extraction process is covered within the maintenance helpline.
Import of the data into alternate system may be subject to additional charges

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
System designed for use on mobile browser.
Service interface
Yes
Description of service interface
Web-based software accessed from any major browser. System is built using the Microsoft stack in ASP.NET using the MVC framework
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
User groups include visually impaired with specific assistive technology integrated
API
Yes
What users can and can't do using the API
All functionalities included.
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Fully customisable using the standard user interface.
Users with administrative permissions can customise the system.
System also allows for local administrator access for lower level users to customise only those areas they are responsible for

Scaling

Independence of resources
Caching is used throughout the system to reduce demand on the database and increase the speed of user access. For the Monte Carlo analysis, there is a separate dedicated server on which it is run.

Analytics

Service usage metrics
Yes
Metrics types
Instantaneous and historical usage of license pools.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported to spreadsheet and presentation formats. Users can upload their own templates for additional custom exports. Data Export API with export to JSON and XML. These files can be read directly by external applications such as R, Python, Tableau, Power BI etc.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • Powerpoint
  • JSON
  • XML
Data import formats
  • ODF
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Multiple options for guaranteeing availability are available, from cold start backup servers to hot mirroring.
Approach to resilience
Available on Request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
IRIS software employs a role-based authorization within the system, where only an identified subset have access to management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • US Department of Defence Certificate of Networthiness
  • Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
IRIS is fully aligned with ISO 27001 and the CSA CCM standards. We follow the standards set out for the Microsoft Azure platform set out here: https://cloudsecurityalliance.org/download/cloud-controls-matrix-v3-0-1/
Additional details can be obtained through the audit reports available from the Service Trust Portal at https://www.microsoft.com/en-us/TrustCenter/STP/default.aspx).
Information security policies and processes
Security is taken extremely important and is in the direct purview of the IT Director. Staff report directly about security matters and there is a no blame, and a report all, approach to security. This ensures that staff have not got any disincentives to report actual and potential security threats for further actioning.

In this environment staff feel comfortable checking the previous work of other staff members during regular security audits.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are tracked using Microsoft's Team Foundation Service (TFS). No change can be made without being logged and as all builds, and tests, are automated, no release can be made without a change being recorded. From initial request to release is all performed, and tracked, within TFS. In the development early stages automated builds and tests act as gateways. A final manual test is run before release.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Staff subscribe to multiple security mailing lists and websites to keep abreast of the latest in security vulnerabilities.
When patches are released we update our own systems first. If there are no regressions we update our production servers. Security patches are typically approved within hours if there are no immediate regressions. If there are we investigate the scale and make a judgement as to the impact of the security vulnerability versus the scale of the patch regression. This typically happens on the day of release.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Intrusion detection software runs on all servers to monitor for suspicious activity. Anti-virus and anti-malware scans run regularly as well. On detection of a compromise resolution is the priority and all relevant staff are re-tasked to the job of resolution. Our preferred solution would be to restore from clean backups where possible onto a clean virtual machine, which leaves the original virtual machine free for forensics (In simulations this would take at most an hour).
Incident management type
Supplier-defined controls
Incident management approach
The preferred method by which users can report events is through their assigned support contact who will provide up to date incident reports throughout the resolution process.
The staff have a number of predefined processes mostly designed to get the customer back up and running as quick as possible whilst allowing root cause analysis to be performed at a slower pace with no affect on the customer.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 to £50 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14 day limited demonstration version

Service documents

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