Resource4u Ltd

Office 365 (Azure AD, Exchange, Skype, Teams, SharePoint, CRM, IT Cloud Infrastructure)

A complete life cycle of Cloud Support for Office 365 from planning to migration, transition to on-boarding and on-going infrastructure management. The service can be tailored to suit the needs from full managed to migration only depending on the client needs.

Features

  • Office 365 Based IT Infrastructure, Azure Active Directory
  • Advanced Threat Protection, Security & Compliance
  • Infrastructure Consumption Monitoring and Management
  • Teams
  • SharePoint
  • CRM Dynamics
  • Power BI
  • Azure Cloud, etc.

Benefits

  • Reliable infrastructure by Microsoft Office 365
  • Secure and compliant
  • Fully Managed Service by Resource4u
  • On-site & Off-site support arrangements available

Pricing

£120 to £180 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 8 7 9 7 5 1 2 2 8 2 5 4 7 5

Contact

Resource4u Ltd

Rizwan Malik

02030026340

info@resource4u.co.uk

Planning

Planning service
Yes
How the planning service works
The digital transformation program is planned on the case by case. Typically this include: Need based analysis is carried out to establish a baseline, Evolutionary transition plan, Migration, Transition management, On-boarding and training, Business as usual and on-going support.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Office 365

Training

Training service provided
Yes
How the training service works
Clients' local administrators are trained to self-manage the Office 365 infrastructure where required. The service often works in conjunction with trained internal resource and the R4u consultants.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Office 365

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The migration is carried out by conforming to the best practices laid out by Microsoft.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Office 365

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality assurance is assessed against the best practice checklists and performance monitoring is captured using reporting tools offered by Office 365.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Our trained consultants are hands-on with Office 365 suite act as point of contact to resolve your support needs immediately or seek next level support lines to assure satisfactory cloud support services are offered to the clients.

Service scope

Service constraints
Only Microsoft Office 365 support is offered.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical Incident: 1 hr response time, then regular updates till resolution. Medium Risk Incident: 3 hours response time, then regular updates till resolution General Support: Within 24 hours, Monday to Friday. Weekend service can be provided at additional cost on case by case basis.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Silver - An essential level support: Technical and user query support. Problem arising during usage. Manage escalations for defects. Provide technical and user guidance. Provide action plans and schedules regarding further system advancements. Support start from £9 per user per month. Platinum - An enhanced level support: Includes all of the above, user access and licensing management, customisations and configurations of existing entities, knowledge transfer. Support starts from £19 per user per month.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£120 to £180 per user per month
Discount for educational organisations
Yes

Service documents

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