Probrand Ltd

Probrand Mimecast Email Security M2

The Mimecast M2 bundle combines Advanced Email Security to defend against advanced and targeted email-borne threats and Mail Continuity to provide a simple, cost-effective protection against downtime events including planned maintenance, cloud outages, system failure, natural disasters and migration. The included Cloud Archive meets the most demanding information management needs.

Features

  • Multi-layered malware protection against known and zero-day threats.
  • 100% virus protection; 99% spam protection; 0.0001% spam false positives
  • Immediate enforcement of email security and DLP policies.
  • Sandbox email attachments to protect against malicious scripts.
  • Transcribe attachments in real time delivering a 100% safe file.
  • On-click URL scanning protects against good websites turning bad.
  • Protection against social engineering attacks like whaling or CEO fraud.
  • Perpetual, journal email archive backed by 7 sec search SLA.
  • Always-on email continuity from Outlook, Mac, Mobile and Browser.
  • Detailed audit, logging and reporting with roles based access control.

Benefits

  • Protection from social engineering attacks, weaponised attachments and malicious URLs.
  • Continuity service with a 100% service availability SLA.
  • SLA-backed protection from spam and malware
  • Full email and attachment scanning to control sending sensitive information.
  • All features managed through a single, web-based console.
  • Mimecast plug-in for Outlook™ and apps available for mobile devices.
  • Highly secure and resilient offsite, cloud-based perpetual email archive.

Pricing

£28.00 to £38.40 per user per year

  • Education pricing available

Service documents

G-Cloud 10

887562232632261

Probrand Ltd

Paul Roman

0121 605 1000

paul.roman@probrand.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Extension to messaging platforms eg. Premise Exchange, Office 365 & Google Apps
Cloud deployment model Public cloud
Service constraints See Service Level Agreement
System requirements Existing Messaging Platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on Service Level Purchased:
Standard Support: Priority 2- 12 working hours; Priority 1- 2 hours
Business Support: Priority 2- 12 working hours; Priority 1- 2 hours
Priority/Platinum Support: Priority 2- 6 working hours; Priority 1- 2 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Standard Support- Email Support available during working hours 8am-6pm
Business Support- Telephone and Email Support available during working hours 8am-6pm
Priority/Platinum Support- 24x7 Telephone Support. Email Support available during working hours 8am-6pm. Technicians are available either directly or through a call answer service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding – Connect Application, backed with a dedicated connect engineer.
Off Boarding – Customer driven, however assistance can be provided by Mimecast.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats EML
End-of-contract data extraction Mimecast professional services can extract data for a pre-agreed fee or users can export the data themselves via pst or eml
End-of-contract process Mimecast will stop providing services to the customer and data will be deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is the same
Accessibility standards None or don’t know
Description of accessibility The Interface is accessible via a URL, which offers a number of different Authentication methods based on the end users requirements , including: Entering AD Credentials, Mimecast Created Credentials or Via 2FA.
Accessibility testing N/A
API Yes
What users can and can't do using the API There is a wide range of functionality offered via the API, this detail can be found on the below link. - https://www.mimecast.com/developer/
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources The MIME|OS platform is designed to ensure that load is equally balanced across services.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Mimecast

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Mimecast professional services can extract data for a pre-agreed fee or users can export the data themselves via pst or eml
Data export formats Other
Other data export formats
  • PST
  • EML
Data import formats Other
Other data import formats
  • PST
  • EML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network See security pack.

Availability and resilience

Availability and resilience
Guaranteed availability 100% service uptime SLA (This is not a guarantee)
Approach to resilience Multiple data centres with no single point of failure.
Outage reporting Via the administration centre or via customer success representitives.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Mimecast’s web applications do not give Mimecast support staff the ability to read or access a customer’s email content unless access is granted by the customer’s administrator. If for example the customer were to open a help desk ticket our customer support can view Meta data only for the purposes of trouble shooting. If further analysis is required, the customer would have to manually grant access to view the content of the email. Such instances are rare. Customer data is encrypted at rest using AES256 bit encryption.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification Europe
ISO/IEC 27001 accreditation date 21/03/2012
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO27018
  • ISO22301
  • SOC 2
  • HIPAA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27001, 27018, and 22301
Information security policies and processes ISO 27001 and NIST

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach High impact changes (e.g. Firewall/ switches) have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers.
Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Mimecast monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners which both continually scan and provide static analysis of the environment for new vulnerabilities. Vulnerability Results are correlated against events and suspicious activities logged within the organizations SIEM. The severity of vulnerabilities are assessed based on their impact and likelihood and risks are adjusted accordingly against both manual analysis and system events. Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered. Mimecast has the capability to roll out patches globally within minutes if required.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Mimecast has a formal Incident reporting process. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. The incident management roles and responsibilities of Mimecast staff, contractors and third-parties are formalized and documented. Mimecast has established an Incident Response Team, which also includes regional incident handlers for each territory of operation. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; and 6. Followup and Lessons Learnt.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £28.00 to £38.40 per user per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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