The Mimecast M2 bundle combines Advanced Email Security to defend against advanced and targeted email-borne threats and Mail Continuity to provide a simple, cost-effective protection against downtime events including planned maintenance, cloud outages, system failure, natural disasters and migration. The included Cloud Archive meets the most demanding information management needs.
- Multi-layered malware protection against known and zero-day threats.
- 100% virus protection; 99% spam protection; 0.0001% spam false positives
- Immediate enforcement of email security and DLP policies.
- Sandbox email attachments to protect against malicious scripts.
- Transcribe attachments in real time delivering a 100% safe file.
- On-click URL scanning protects against good websites turning bad.
- Protection against social engineering attacks like whaling or CEO fraud.
- Perpetual, journal email archive backed by 7 sec search SLA.
- Always-on email continuity from Outlook, Mac, Mobile and Browser.
- Detailed audit, logging and reporting with roles based access control.
- Protection from social engineering attacks, weaponised attachments and malicious URLs.
- Continuity service with a 100% service availability SLA.
- SLA-backed protection from spam and malware
- Full email and attachment scanning to control sending sensitive information.
- All features managed through a single, web-based console.
- Mimecast plug-in for Outlook™ and apps available for mobile devices.
- Highly secure and resilient offsite, cloud-based perpetual email archive.
£28.00 to £38.40 per user per year
- Education pricing available
0121 605 1000
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Extension to messaging platforms eg. Premise Exchange, Office 365 & Google Apps|
|Cloud deployment model||Public cloud|
|Service constraints||See Service Level Agreement|
|System requirements||Existing Messaging Platform|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Depends on Service Level Purchased:
Standard Support: Priority 2- 12 working hours; Priority 1- 2 hours
Business Support: Priority 2- 12 working hours; Priority 1- 2 hours
Priority/Platinum Support: Priority 2- 6 working hours; Priority 1- 2 hours
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), 7 days a week|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||N/A|
|Onsite support||Yes, at extra cost|
Standard Support- Email Support available during working hours 8am-6pm
Business Support- Telephone and Email Support available during working hours 8am-6pm
Priority/Platinum Support- 24x7 Telephone Support. Email Support available during working hours 8am-6pm. Technicians are available either directly or through a call answer service.
|Support available to third parties||Yes|
Onboarding and offboarding
On boarding – Connect Application, backed with a dedicated connect engineer.
Off Boarding – Customer driven, however assistance can be provided by Mimecast.
|Other documentation formats||EML|
|End-of-contract data extraction||Mimecast professional services can extract data for a pre-agreed fee or users can export the data themselves via pst or eml|
|End-of-contract process||Mimecast will stop providing services to the customer and data will be deleted.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The service is the same|
|Accessibility standards||None or don’t know|
|Description of accessibility||The Interface is accessible via a URL, which offers a number of different Authentication methods based on the end users requirements , including: Entering AD Credentials, Mimecast Created Credentials or Via 2FA.|
|What users can and can't do using the API||There is a wide range of functionality offered via the API, this detail can be found on the below link. - https://www.mimecast.com/developer/|
|API documentation formats||Other|
|API sandbox or test environment||No|
|Independence of resources||The MIME|OS platform is designed to ensure that load is equally balanced across services.|
|Service usage metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Mimecast|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Mimecast professional services can extract data for a pre-agreed fee or users can export the data themselves via pst or eml|
|Data export formats||Other|
|Other data export formats||
|Data import formats||Other|
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||Other|
|Other protection within supplier network||See security pack.|
Availability and resilience
|Guaranteed availability||100% service uptime SLA (This is not a guarantee)|
|Approach to resilience||Multiple data centres with no single point of failure.|
|Outage reporting||Via the administration centre or via customer success representitives.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Mimecast’s web applications do not give Mimecast support staff the ability to read or access a customer’s email content unless access is granted by the customer’s administrator. If for example the customer were to open a help desk ticket our customer support can view Meta data only for the purposes of trouble shooting. If further analysis is required, the customer would have to manually grant access to view the content of the email. Such instances are rare. Customer data is encrypted at rest using AES256 bit encryption.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Certification Europe|
|ISO/IEC 27001 accreditation date||21/03/2012|
|What the ISO/IEC 27001 doesn’t cover||N/a|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||ISO 27001, 27018, and 22301|
|Information security policies and processes||ISO 27001 and NIST|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
High impact changes (e.g. Firewall/ switches) have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers.
Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Mimecast monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners which both continually scan and provide static analysis of the environment for new vulnerabilities. Vulnerability Results are correlated against events and suspicious activities logged within the organizations SIEM. The severity of vulnerabilities are assessed based on their impact and likelihood and risks are adjusted accordingly against both manual analysis and system events. Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered. Mimecast has the capability to roll out patches globally within minutes if required.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Mimecast has a formal Incident reporting process. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. The incident management roles and responsibilities of Mimecast staff, contractors and third-parties are formalized and documented. Mimecast has established an Incident Response Team, which also includes regional incident handlers for each territory of operation. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; and 6. Followup and Lessons Learnt.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£28.00 to £38.40 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|