Bramble Hub Limited

Bramble Hub InPhase – Risk and Compliance Software

InPhase encourages staff to make a cultural shift from "fire-fighting" and "crisis management" to proactive decision making, avoiding problems before they arise. Anticipating what might go wrong, and working out how to mitigate this becomes a part of everyday business, and the management of risks becomes integral to the business

Features

  • Risk reporting on the move
  • Link risk to business plans
  • Risk ranking and mitigation priority
  • Dashboards, infographics and risk visualisations
  • Track risks over time
  • Real time with collaboration between users
  • Self-service reporting for all risks

Benefits

  • Prioritisation of resources to the risk including spend and people-time
  • Risk ranking, so areas of high risk are mitigated fastest
  • Auto filtering on risks by category
  • Inherent, current and target risk levels with inbuilt risk matrix
  • Action Plan capture and reporting
  • Exception reporting for risks and actions
  • Commentary and status update reports
  • Managers can quickly see the operational activity of the business

Pricing

£0.00 to £100.00 per person per month

  • Education pricing available

Service documents

G-Cloud 9

887428950295652

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The main InPhase application
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Software licences
  • Template Application

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 95% of calls answered on first call.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We send a test link to try the software. We can then view your screen and see what you are doing in the software. Captions are provided for all pre-recorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labelled as such
Web chat accessibility testing JAWS Assistive Tech
Onsite support Yes, at extra cost
Support levels Full on site technical, consulting and training support is offered if desired. This is typically based on a day rate and the cost will vary according to travel time, location, seniority of the consultant, and number of days.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The software is commissioned for you. There is full on site and off site training. There are a full range of consultants services to help you get up and running with any customisation of dashboards. Full performance management consultancy services. Full BI consultancy services.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
  • PPT
End-of-contract data extraction InPhase can provide this service at an additional cost, or you can download it via the front end table views.
End-of-contract process A full copy of your database is available at an additional cost. Everything else is included.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full data capture, self service and reporting is all achieved via the mobile device.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Service interface testing

Controls, Input: If non-text content is a control or accepts user input, then it has a name that describes its purpose. Time-Based Media: If non-text content is time-based media, then text alternatives at least provide descriptive identification of the non-text content. Test: If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content. Decoration, Formatting, Invisible: If non-text content is pure decoration, is used only for visual formatting, or is not presented to users, then it is implemented in a way that it can be ignored by assistive technology.
API No
Customisation available Yes
Description of customisation 1) Full UI and all reports are entirely customisable. 2) number of levels of access, and navigation is fully flexible. 3) security parameters are entirely controllable.

Scaling

Scaling
Independence of resources The Hosted service is available as either a fully elastic resource or as a customer separated fixed resource where desired, ensuring the resource for one customer is never impacted by another customer.

Analytics

Analytics
Service usage metrics Yes
Metrics types This is part of the audit trail built into each clients own instance of the software.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users export either as pfd, excel, word, bmp or other image file type. automating export to MS Office eg task integration is also possible.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
  • Word
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Oracle
  • SQL
  • Access
  • ODBC
  • SSRS
  • Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks SSL3.0 Azure AD and 2FA
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network SSL3.0, Azure AD,

Availability and resilience

Availability and resilience
Guaranteed availability INPHASE is designed to deliver 100% connectivity and an availability of better than 99.9% for the solution. Over the past year INPHASE hosted customers experienced availability of better than 99.975%, based on single combined web and application server. In the previous 5 years they experienced 100% availability, excluding scheduled maintenance. Service credits for the non-availability of connectivity are defined.
Approach to resilience InPhase has built its solution upon the Microsoft development stack, in large part for the highly resilient, fault tolerant and performant nature of the platform. The datacentre hardware setup is configured with 100% failover hardware resilience.
Outage reporting Email Alerting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels ISO 27001 compliant. Specified individuals access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register LRQA
ISO/IEC 27001 accreditation date 29/5/2015
What the ISO/IEC 27001 doesn’t cover What the ISO/IEC 27001 doesn’t cover

Activities other than -the build, deployment and support of cloud and managed hosting solutions - systems integration and IT managed services are not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date On Azure - 15/10/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover CSA Star certification on INPHASE on Azure covering the networking, compute, database on Azure. Non-Azure not STAR Certified.
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a defined in house structure of security policies that effect each department differently. For all matters relating to security the process is immediate CEO level reporting.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Component traceability, version control, throughout their lifetime with software source control. Appointed security officer assessment and test.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Use of industry leading third party threat detection and prevention software and hardware systems including automated security patch deployments. Microsoft Gold Partner for related threat and security information and updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach ISO 27001 compliance. Detailed access audits. DOS threat monitoring and automated email alerting.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IS0 27001 compliant Multi-channel reporting supported.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £0.00 to £100.00 per person per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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