Ultimedia

EPiServer Find

EPiServer Find is a search engine that empowers developers to build great search experiences on web sites, intranets and just about any type of system that has textual content. EPiServer Find recognizes that you know your data best and allows you to query it using your own domain model.

Features

  • Enterprise free text search
  • Multi-language stemming and phonetics support
  • Highlighted Summaries
  • Related queries and autocomplete
  • Crawl external websites
  • Search in files/attachments
  • Statistics and search optimization
  • Custom weighting of results
  • Index any custom .NET data type
  • 24/7 Fully managed and supported service

Benefits

  • Automatically synchronizes with CMS content
  • Create automated landing pages
  • Improved on-page and long-tail SEO
  • Optimize searches to key content
  • Scalable to changing user demands
  • Collect content from multiple sources in one place
  • Peace of mind with 24/7 support and SLA
  • Boost conversions with Guided Search
  • Get insights into your visitors needs and behaviour
  • Powerful tools for marketers to manage your data

Pricing

£290 to £1,790 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glenn.stewart@ultimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 8 6 8 5 4 2 9 8 1 0 8 5 4 2

Contact

Ultimedia Glenn Stewart
Telephone: 07973510805
Email: glenn.stewart@ultimedia.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Can be used with a variety of content management systems
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Microsoft technology stack for add ons
System requirements
  • Can be used with a variety of browsers
  • PC's, MAC, smartphone and tablets

User support

Email or online ticketing support
Yes, at extra cost
Support response times
08:00 to 18:00 Monday to Friday (excluding weekends and UK Bank Holidays) response is 1.Critical - Response 1 hour, Restoration 4 hours 2.Urgent - Response 1 hour, Resolution 5 days 3.Non-Urgent - Response 4 hours, Resolution 20 days. Extended and 24x7 is also available with similar response times at extra cost
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Episerver provides 24x7x365 monitoring and operations support for all of our Cloud customers through a dedicated global managed services team. If there is an incident our managed services team will work within our customer’s environment to resolve the issue and provide a resolution without our customer’s involvement. Cloud customers additionally receive Developer Support as part of their cloud subscription.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is available for technical and user access to the service and full documentation sets are provided both HTML and PDF
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Downloads can be arranged from SQL Server databases
End-of-contract process
End of contract, the user will receive an extension offer and if that is not taken up the service will be terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Only differences are in presentation. All data is repurposed.
Service interface
No
API
Yes
What users can and can't do using the API
Using the API Episerver provide API access through .NET libraries, RESTful services and JavaScript (for UI extensibility). No particular limitations exists through the API
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All aspect of the service can be customized through the use of the API

Scaling

Independence of resources
Extra virtual machines can be switched in without affecting the user service

Analytics

Service usage metrics
Yes
Metrics types
Infrastructure or application metrics
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
Reporting types
- Through an API
- Real-time dashboards
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Episerver

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Data-at-rest protection
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Through the use of the API programmatically to a CSV.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Group and Corporate level provide 99.7% availability. Enterprise level provides 99.9% availability
Approach to resilience
Microsoft Azure SDKs for BLOBs, Service Bus, and Entity Framework have built-in support for transient faults handling and retry policies.
Outage reporting
Episerver provide a public dashboard service, together with email alerts of any outages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
User access within management interfaces is restricted by authentication and service design. Administrator permissions are allocated to companies accordingly. Management interface protection is in place.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
2016
What the ISO/IEC 27001 doesn’t cover
All end to end security controls covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Approach to secure software development best practice

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management tracking is performed and impact assessments of changes are produced and acted upon
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability assessments are regularly produced in conjunction with Episerver regular vulnerability monitoring. Mitigation strategies are produced, implemented and mitigation timescales determined.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Events are continually monitored and reported upon to identify potential compromises, strategies devised and implemented within a mitigation timescale.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Pre-defined processes are in place for common incident management events. Users report incidents via a ticketing system and timescales determined for mitigation and resolution.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£290 to £1,790 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Fully functional for a limited period.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glenn.stewart@ultimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.