Symantec (UK) Ltd

Symantec Web Security Service

WSS provides the same proactive web protection capabilities delivered by Symantec's on-premises Secure Web Gateway, the ProxySG, but delivered as a resilient cloud security service. Sitting between your employees and the Internet, it protects your enterprise from cyber threats and controls corporate use of the cloud and the web.


  • Multi-layered dual anti-virus and heuristic analysis combines to block malware
  • Advanced sandboxing capabilities protects against targeted attacks
  • Hybrid model or 'Full Cloud' service deployment options available
  • Flexible integration across multiple authentication mechanisms
  • Two UK based data centers with 40+ global locations
  • Log files can be stored in the EU
  • Classify URLs in 84 categories, covering 60+ languages
  • Migrate your existing on-premise (ProxySG) policies into the Cloud seamlessly
  • Integrate your existing Symantec DLP, CASB, SEP technologies
  • Administrative interface supported either on-premise or via online portal


  • Protect users against malware by leveraging advanced multi-layered detection techniques
  • Set granular access policies and log user internet usage
  • Extend security controls and protect your mobile work force
  • Flexible traffic forwarding options fits multiple topology requirements
  • Gartner MQ 'leader' demonstrating excellent quality of service
  • Independently certified to SSAE16 and ISO 27001
  • Shared threat intelligence via Symantec's Global Intelligence Network
  • Typically lower cost than the competition
  • Detailed logging and reporting capabilities for monitoring user activity
  • Use existing SIEM by leveraging our API to download logs


£17.64 per user per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

8 8 6 5 9 9 2 2 2 4 7 6 5 7 2


Symantec (UK) Ltd

Paul Heath

07753 417 309

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CASB - Cloud Access Security Broker
DLP - Data Leakage Prevention
SEP - Symantec Endpoint Protection
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints Connectivity to the service include multiple options:
- Transparent IPSEC tunnels
- Explicit IPSEC tunnels (explicit over IPSEC)
- Explicit proxy (direct browser settings)
- Proxy Forwarding (Hybrid deployment)
- Unified Agent app for mobile device
- SEP proxy setting enforcement (Symantec Endpoint customers can use a 'single agent' for both local malware protection and traffic forwarding to the WSS service).

Authentication integration with AD include:
- SAML (ADFS, Ping, OKTA..etc)
- Azure AD
- Captive portal
- HTTP Header injection
- IP-to-User mapping
System requirements
  • Authentication requires Microsoft AD, Azure AD or SAML 2.0 IDP
  • Traffic forwarding with either IPSEC, Proxy, Browser Settings or Software

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

Severity1: Target within 30 minutes.
Severity2: Target within 2 hours
Severity 3: Target response: by same time the next business day
Severity 4: Target response: within the next business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Our SLA is located here:
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and onsite training
User documentation
Mature partner ecosystem to assist with deployment and ongoing management - partners range from boutique providers to the largest system integrators and network integrators in the UK/world
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Report data can be extracted as a PDF or CSV file
Raw log data can be extracted using our API or manually downloaded from the portal.
End-of-contract process The service is terminated should the contract end

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service IOS devices will forward traffic to our cloud web proxy via an integration point with SEP-Mobile. Andriod devices support is provided via an App in the Google Play Store

Desktop users will use either the provided unified agent, SEP, VPN or PAC files in the web browser

Static locations will forward traffic via proxy chaining or VPN
Service interface Yes
Description of service interface Web based service interface accessed via web browser
Accessibility standards None or don’t know
Description of accessibility Via a supported web browser
Accessibility testing Don't know.
What users can and can't do using the API SyncAPI offers the ability to 'pull' the raw cloud logs from the service for near real time logging. Customers can parse those logs into their own SIEM for local processing. This offers an additional method for web reporting in addition to the built in logging and reporting tools provided as part of the standard service offering. More details can be found here:

It is also possible to update your public IP record in our cloud service for IPSEC connected customers using the following API:
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Administrators can customize the following:

- Content Filtering rules
- Malware detection rules (whitelist)
- Web activity Reports
- Exception pages (block pages returned to users who match a block rule)
- Authentication rules
- SSL interception policies
- and more..


Independence of resources Fully multi tenanted service governed by ISO 27001 and SSAE16


Service usage metrics Yes
Metrics types Volumes of data processed
Numbers of users
SLA adherence
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach On demand Excel/PDF format
API extraction
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats Other
Other data import formats XML/CPL from Management Center for policy uploads.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network Information on request (not public)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability - Service credits for not meeting
Approach to resilience Available on request (not public knowledge)
Outage reporting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Multiple options including: SAML, IP-to-User mapping (agent installed on AD), HTTP header injection (SEP and proxy forwarding), Azure AD, Captive portal
Access restrictions in management interfaces and support channels Available on request (not public)
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Available on request (not public)
ISO/IEC 27001 accreditation date Available on request (not public)
What the ISO/IEC 27001 doesn’t cover Available on request (not public)
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SSAE-16

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CISO sets the standards cascades down to the various functions - any more detail available on request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request (not public)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request (not public)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request (not public)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on request (not public)

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £17.64 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full service offered with time limited - typically for evaluation purposes

Service documents

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