Meantime Information Technologies Ltd

AMaT

Clinical audit is an essential tool for clinicians to understand how services are performing against standards and where improvements to patient care and safety are needed. AMaT allows clinical teams to track audit and improvement related projects, manage guidelines, complete audits online and manage action plans.

Features

  • Registration of clinical audit and online data collection
  • Recording of actions and tracking of progress against actions
  • Paper free ward and area auditing and action planning
  • Recording of long term audit projects and service evaluations
  • Realtime dashboards showing all audit activity within the Trust
  • Notification of overdue activities and actions
  • NICE guidance compliance management
  • Dashboards showing compliance with guidance
  • Keyword search that interrogates every aspect of all audits
  • Self-registration and single sign-on available

Benefits

  • Transparent view of all clinical audit activity in a Trust
  • Significant reduction in overheads related to user management
  • Instant identification and visibility of non compliance and risks
  • Visibility of all overdue audit projects and action plans
  • Optimisation for CQC inspections with instant visibility of compliance
  • Quick, simple and paper free ward and area based auditing
  • Users alerted to new and updated NICE guidance
  • Tailored user 'to do' list detailing due and overdue items
  • Share audits instantly between users and Trusts
  • All audits and information can be accessed from smart devices.

Pricing

£20,000 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

8 8 6 3 8 8 0 6 2 8 9 7 4 1 3

Contact

Meantime Information Technologies Ltd

Fenner Pearson

07767 622 674

fenner.pearson@meantime.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Currently, users must have an active Internet/4G connection to complete an audit. Our roadmap includes a facility to download an audit pro forma for use in an offline scenario,
System requirements
  • The user must have an up to date browser
  • The user must have an active internet connection
  • A user's Trust must have an active AMaT licence.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically we respond within 20 minutes.

Our support does vary at weekends when we will only respond to tickets detailing a problem (as opposed to a query).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
No
Support levels
To keep costs down, we ask Trust super users to provide frontline support (that is specific to AMaT).
In the infrequent situations where they cannot deal with the support request or if they have an issue themselves, they can contact us via our ticketing system. If the issue is not simple or straightforward to resolve, we usually phone them.
This support is covered in the annual licence and there is no additional cost.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide three site visits:
Day 1 - set up and training for clinical audit
Day 2 - ward and area audit
Day 3 - long term/cumulative audit and use of the Guidance section

We also have a welcome pack and online tutorials (see http://tutorials.amat.co.uk)
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We offer the option of providing the data as:

- A database extract in SQL such that it can be used to build a new database - As a series of spreadsheets containing all audit data; or
- As PDFs.

We are currently considering offering an XML extract, too.
End-of-contract process
At the end of the contract, the user has the option of having their data provided to them (see previous question) at no additional cost.
Whether they take this option of not, their instance of AMaT is then terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None. The mobile service works by responsive design and is still accessed via a browser.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
There are aspects of AMaT that can be customised by Trust super users. These include:
Reporting levels: e.g. directorate, business units, specialties
All help text and system tips
Contact panel .

All onward development - ie our roadmap - is defined by our NHS users so AMaT will become customisable as it suits them.

Scaling

Independence of resources
We constantly monitor resource usage (via automated tools). When usage crosses a threshold - which is way below service degradation - then new resources are automatically allocated.

Analytics

Service usage metrics
Yes
Metrics types
Super users have access to reports for their Trust showing user login and activity history.

I have ticked 'Reports on request' but to be clear it is the user that kicks off the report. They don't come to is for that.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported as spreadsheets or, in some parts of the system, PDFs.
Data export formats
  • CSV
  • Other
Other data export formats
  • In a spreadsheet (.xlsx as opposed to .csv)
  • Data can be exported as a PDF from certain screens
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We do not offer any guarantees of availability (or associated refunds). However, over the last three years, AMaT's availability has been 100% excluding scheduled outages.
Approach to resilience
This information is available on request. However, please note that we are ISO 27001 accredited.
Outage reporting
For scheduled outages - typically for quarterly code releases - our Trust super users are notified by email.

Any unscheduled outage would be reported to us - by automated process - and we would notify our super users.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Username AND password
Access restrictions in management interfaces and support channels
Access to servers is defined by ISO27001 policies. Administrative access to servers is only possible with valid credentials while connected to Meantime's private network.
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
Username AND password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus-ISOQAR
ISO/IEC 27001 accreditation date
15/03/2019
What the ISO/IEC 27001 doesn’t cover
We are not aware of anything that is not covered. Our scope document is available on request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have an ISO 27001 accreditation, with associated policies, processes, and procedures that are fully documented and audited annually by an external assessor.
Between assessments, internal audits are conducted by our Information Security Manager.
We have monthly ISO forums, chaired by the Information Security Manager.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
New and amended scripts are written on the basis of documented requirements, and initial work is done in our development environment.
After developer and/or system testing, they are moved to user acceptance test, with the code migration managed using Git.
After user sign-off the code is moved into the Production environment.

An analogous process is used for configuration changes.

All change occurs within the context of our high security framework, which is backed up by quarterly PCI scans and penetration tests.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
A Meantime managed Nagios service monitors all servers for issues with software updates, security patches, backups, disk usage and uptime. Email notifications alert Meantime when immediate action is required.

The development server is patched immediately and once the impact of any patch has been verified it is deployed to the other test environments and production server.

The servers run RedHat Enterprise Linux. All patches and updates are provided through RedHat's software update repo. Meantime is subscribed to daily email notifications containing RedHat security advisories.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
AMaT is monitored by a real-time monitoring service to alert for security patches.

In the event where a compromise was reported via support ticket, Meantime would raise an incident and follow the business continuity plan. In the event of unscheduled downtime or data-loss, then the information security manager would notify Trust super users.

Incidents will receive an initial response in no more than 1 hour followed by updates where appropriate.
Incident management type
Supplier-defined controls
Incident management approach
Trust super users raise issues on a client ticketing system. Issues are classified as Query, Change or Defect. Responses are provided via the ticketing system and users receive email notifications when the status changes. They can track the progress by logging in and viewing responses.

Meantime's ISO27001 policy defines the incident management policy. The policy defines a number of key event types including unscheduled downtime, loss of data and data breach.

If a defect ticket is raised, the updates are provided to the user as the issue is investigated and resolved.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

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