Redmoor Health

Redmoor Health Digital

Redmoor Health offer the complete range of digital marketing services, using search, social, content and reputation marketing. We support our clients to co-create a complete end-to-end package to maximise their online presence and opportunity.


  • Digital training for front line staff
  • Creative marketing including animations
  • Search Engine Optimisation (SEO)
  • Digital content marketing
  • Social media management
  • Reputation management
  • Display marketing
  • Email marketing
  • Video marketing
  • Analytics and User intelligence


  • Social Community Building
  • Increased stakeholder engagement
  • Increases market penetration
  • Generate more traffic
  • Increase awareness
  • Increase Brand Value


£450 to £450 per unit per day

  • Education pricing available

Service documents


G-Cloud 11

Service ID

8 8 6 2 8 8 8 3 7 1 9 1 7 8 4


Redmoor Health

Marc Schmid


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Graphic Design
Website Design
Cloud deployment model
Public cloud
Service constraints
No constraints
System requirements
None required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response to questions will be within 2 hours during standard support hours. Standard support hours 9.00am to 5.00pm Monday to Friday (24/7 and weekend support is also available on request)
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
We will provide a dedicated account manager to manage and support. There is no additional cost for support services.
Support available to third parties

Onboarding and offboarding

Getting started
We will provide user documentation, onsite training and online training for all our services.
Service documentation
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
End-of-contract data extraction
Users will be provided with their data as part of the contract closure.
End-of-contract process
A contract closure process is provided. All our services are included in the price of the contract, there is no additional cost.

Using the service

Web browser interface
Application to install
Designed for use on mobile devices
Service interface
Customisation available
Description of customisation
Any aspect of the service can be customised to suit clients individual needs and requirements. We will support the client through any aspects of customisation and offer advice and support on demographics, channels and methods to aid the customisation at no additional cost.


Independence of resources
At Redmoor Health we have dedicated team of Account Managers to ensure the management of requests is efficient and reactive to the needs of our client. We are experienced at managing user demand. Our dedicated Account Manager will have regular communication with users to ensure there is no impact on the service.


Service usage metrics
Metrics types
All services metrics can be provided at the User's request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users may request their data and this will be provided to them.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Redmoor Health will work with any level of SLA that the user may require, and can arrange these on request.
Approach to resilience
Available on request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Information security policies and processes
Redmoor Health work to GDPR levels of security, and all Information Security Policies and Processes are well documented. We provide thorough training to all authorised users on these policies, and we conduct regular and random checks to ensure that policies and protocols remain compliant.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Redmoor Health works to recognised standards, details available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Redmoor Health works to recognised standards, details available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Redmoor Health works to recognised standards, details available on request.
Incident management type
Supplier-defined controls
Incident management approach
Redmoor Health works to recognised standards, details available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£450 to £450 per unit per day
Discount for educational organisations
Free trial available

Service documents

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