Redmoor Health

Redmoor Health Digital

Redmoor Health offer the complete range of digital marketing services, using search, social, content and reputation marketing. We support our clients to co-create a complete end-to-end package to maximise their online presence and opportunity.

Features

  • Digital training for front line staff
  • Creative marketing including animations
  • Search Engine Optimisation (SEO)
  • Digital content marketing
  • Social media management
  • Reputation management
  • Display marketing
  • Email marketing
  • Video marketing
  • Analytics and User intelligence

Benefits

  • Social Community Building
  • Increased stakeholder engagement
  • Increases market penetration
  • Generate more traffic
  • Increase awareness
  • Increase Brand Value

Pricing

£450 to £450 per unit per day

  • Education pricing available

Service documents

G-Cloud 11

886288837191784

Redmoor Health

Marc Schmid

07736008380

marc@redmoorhealth.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Graphic Design
Website Design
Cloud deployment model Public cloud
Service constraints No constraints
System requirements None required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response to questions will be within 2 hours during standard support hours. Standard support hours 9.00am to 5.00pm Monday to Friday (24/7 and weekend support is also available on request)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We will provide a dedicated account manager to manage and support. There is no additional cost for support services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide user documentation, onsite training and online training for all our services.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats .doc
End-of-contract data extraction Users will be provided with their data as part of the contract closure.
End-of-contract process A contract closure process is provided. All our services are included in the price of the contract, there is no additional cost.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Any aspect of the service can be customised to suit clients individual needs and requirements. We will support the client through any aspects of customisation and offer advice and support on demographics, channels and methods to aid the customisation at no additional cost.

Scaling

Scaling
Independence of resources At Redmoor Health we have dedicated team of Account Managers to ensure the management of requests is efficient and reactive to the needs of our client. We are experienced at managing user demand. Our dedicated Account Manager will have regular communication with users to ensure there is no impact on the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types All services metrics can be provided at the User's request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users may request their data and this will be provided to them.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • Other
Other data import formats PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Redmoor Health will work with any level of SLA that the user may require, and can arrange these on request.
Approach to resilience Available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards GDPR
Information security policies and processes Redmoor Health work to GDPR levels of security, and all Information Security Policies and Processes are well documented. We provide thorough training to all authorised users on these policies, and we conduct regular and random checks to ensure that policies and protocols remain compliant.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Redmoor Health works to recognised standards, details available on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Redmoor Health works to recognised standards, details available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Redmoor Health works to recognised standards, details available on request.
Incident management type Supplier-defined controls
Incident management approach Redmoor Health works to recognised standards, details available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £450 to £450 per unit per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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