Internet Security with Cisco Umbrella

Cisco Umbrella is a 100% cloud delivered security platform, and with no hardware to deploy it can deliver effective security to your organisation in minutes. It protects against internet threats including Malware, Phishing, Command & Control, and Ransomware, and protects your users and devices across all locations and networks.


  • Anti-Virus protection
  • Anti-Malware protection
  • Advanced Threat Protection
  • Command & control callback blocking
  • Policy Control and Enforcement
  • Web Content Filtering
  • Visibility and protection everywhere both ON and OFF your network
  • Access to Cisco Talos global threat intelligence
  • API-based integrations to the rest of your security stack
  • Fast and reliable cloud infrastructure


  • Prevents access to malicious websites caused by phishing email links
  • Provides insight and controls around staff website access
  • Protects users everywhere, both on and off network
  • Identifies cloud apps used across the business
  • Free trials available
  • Fully managed cloud service option, no training or staff commitment
  • Incident investigation service available if required
  • Reduces the time to detect and contain threats
  • Mitigates security risks with an outstanding layer of protection
  • Low-cost enterprise-wide deployment in minutes


£1.50 to £5.00 per user per month

Service documents


G-Cloud 11

Service ID

8 8 5 4 1 9 5 8 9 4 1 8 3 0 5



Stuart Hare


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The product is part of an end-to-end security portfolio offered by Cisco, the entire range is backed by Cisco Talos global threat intelligence.
Cloud deployment model Public cloud
Service constraints None
System requirements
  • DNS Server Setting
  • Public IP Address

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer Cisco Umbrella licensing subscription as a standalone purchase.
Includes 24x7 Email Support with a 2 hour response target.
Additional service levels can be arranged at additional cost.

In addition, we offer an optional Managed Internet Security service which covers the Installation, configuration and deployment of Cisco Umbrella as well as remote daily management and monitoring of logs, incident investigation and an easy to understand monthly dashboard report.
Service levels for the Managed Service can be tailored to your requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We do all of the necessary back-end configuration and then advise directly on how best to deploy of Cisco Umbrella. This is achieved by direct consultation followed by a documented process. Our managed service means that we take the strain away from the customer, however if you have staff that would like to take on the day-to-day management then we can also provide online training and documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is provided upon request once the contract has come to an end and will be deleted following sign-off from the customer.
End-of-contract process When the contract comes to an end all off - boarding tasks will be included in our standard service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Delivery of the mobile client may require the use of the Mobile Device Management platform for installation and management purposes.
Service interface No
What users can and can't do using the API Cisco Umbrella has a number of Application Programming Interfaces (APIs) that allow customers to perform a variety of Umbrella-related functions without needing to use the dashboard or console.

Please note that not all the APIs are available to all customers. APIs are available only to customers who have purchased the correct package; some APIs require a separate purchase, and some APIs are in limited availability as they undergo testing.

Unless otherwise noted, the Umbrella APIs follow RESTful principles and use standard JSON format for input and output. All Umbrella APIs require authentication; most use HTTP Basic Authentication with a username and password (generally referred to in Cisco documentation as a key and secret).
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No


Independence of resources The Umbrella global network has maintained 100% uptime since it
launched in 2006. Cisco publicly display the operational system status and stats: If one or more of Cisco's global data centres has scheduled maintenance or an unanticipated issue, their Anycast infrastructure instantly re-routes your DNS requests to the next closest data centre without any disruption in service.


Service usage metrics Yes
Metrics types High-level monthly dashboard reports are provided as standard, with more detailed monthly reporting available upon request, at an extra cost.
Reporting types Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported upon request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Umbrella global network has maintained 100% uptime since it
launched in 2006. Cisco publicly display the operational system status and stats: If one or more of Cisco's global data centres has scheduled maintenance or an unanticipated issue, their Anycast infrastructure instantly re-routes your DNS requests to the next closest data centre without any disruption in service.
Approach to resilience Available on request.
Outage reporting Public Dashboard for Service Status & Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces only available via the management VLAN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Cyber Essentials as standard, as well as key processes and procedures from ISO 27001, NIST and NCSC standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes and configuration management processes are derived from ITIL V3 standards.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monthly vulnerability scans and use of Cisco Umbrella to identify machines with unwanted outbound connections. Regular patching process in place.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Daily checks of Cisco Umbrella with alerting via email and telephone for Managed Service customers.
Incident management type Supplier-defined controls
Incident management approach Incidents are documented and tracked through to resolution via our helpdesk service. Users can report incidents via email & telephone. Reports are provided in PDF dashboard format.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.50 to £5.00 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free trial includes assistance with deployment, support throughout the trial period, and a dashboard report at the end. Trials are 21 days as standard but can be extended to much longer durations if required.
Link to free trial

Service documents

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