CardioScan Ltd

Cardiac reporting services (Holter)

Hospitals interested in outsourcing Holter cardiac diagnostic workflow on a fee for service to cope with an increase in demand and overcome operational constraints generated by current capital outlay and salaries funding: missing Holter devices, insufficient Holter analysis software licenses and physiologist to analyse the data and process the report.

Features

  • Flexible ‘per diagnostic’ payment model below tariffs
  • Option to lease Holter on fee for service
  • Option to produce analysis in hospital or outsource to CARDIOSCAN
  • Encryption and communication software to upload data into BeatBox cloud
  • Cardiac analysis software in cloud for data organisation and analysis
  • Remote analysis performed by hospital or CARDIOSCAN in BeatBox cloud
  • CARDIOSCAN 24-hour turnaround for analysis in BeatBox cloud
  • Remote CARDIOSCAN quality controls for reports processed in BeatBox cloud
  • Remote hospital sign off for reports processed in BeatBox cloud
  • Hospital upload report from BeatBox cloud to local EPR

Benefits

  • Proven offering from CARDIOSCAN processing 500k cardiac diagnostic annually globally
  • Flexible offering covering entire cardiac diagnostic workflow
  • Prices per diagnostic set below tariffs to ensure profitable revenue
  • Offering overcoming hospitals operational constraints created by capex and salary
  • 20% expected revenue improvement by eliminating cardiac diagnostic waiting time
  • Superior patient experience (best cardiac diagnostic recorders)
  • Fast diagnostic turnaround (up to 24 hours) for outsourced analysis
  • Highest standard of quality in clinical diagnostic (people and processes)
  • One secure cloud storage location for all cardiac diagnostics
  • Cloud offering creating clinical and financial opportunities for hospitals

Pricing

£20 to £165 per unit per year

  • Free trial available

Service documents

G-Cloud 11

884710073178653

CardioScan Ltd

Thibaut de Cours

01992 351 023

info@cardioscan.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints
System requirements
  • Internet connection
  • Modern browsers to support access to platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Typically CardioScan responds to questions within the same business day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels As part of the Beatbox service, CardioScan provides access to a local technical account manager, 24/7 monitoring and support for its cloud services infrastructure and access to cloud support engineers and other technicians via an established HelpDesk. Support is provided free of charge as part of our offering
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CARDIOSCAN LTD provides onsite training for super users and user documentation. An account manager will be available to answer any customer questions following the training session. CardioScan also provides access to online training, instructional videos, 'follow-me' interactive guides and remote training.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users may enter into a data migration process at the end of the project to a system of their choice.
End-of-contract process Access to the platform is denied at a mutually agreed time and based on termination of the contract. A customer may request data migration at the end of the contract, extracted from the platform to a system of their choice. This process is billable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Beatbox service has a responsive, HTML5 design with most elements of the site supported on mobile browsers.
Service interface No
API No
Customisation available Yes
Description of customisation Our cloud software is designed to be configured to meet and organisations structure and workflow requirements as well as security access control. Customers work with CardioScan to implement the best structure to suit their business needs

Scaling

Scaling
Independence of resources CardioScan's cloud-hosted BeatBox service can scale to support increases in user demand. CardioScan closely monitors service usage and can increase service capacity when usage thresholds are reached.

Analytics

Analytics
Service usage metrics Yes
Metrics types On request
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users have three options to export the data:
1. Download a pdf of the patient cardiac diagnostic from BeatBox and upload into the EPR
2. Automated HL7 upload into EPR
3. Auto PDF export when the report is finalised.
Data export formats Other
Other data export formats PDF
Data import formats Other
Other data import formats
  • Proprietary formats from devices
  • DICOM
  • CDM

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability CardioScan offers a Service Level of 99.9% availability for the BeatBox service.
Approach to resilience Available on request
Outage reporting Outages are reported via a message on the Beatbox login page and email notifications are sent to all users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The platform supports up to five levels of role-based access control per tenant. Management interfaces are restricted solely to administrators of the platform who require complex passwords and multi-factor authentication to access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are currently working towards achieving ISO27001 certification and operate under this standard. We are currently ISO9001 certified as a business.
Information security policies and processes We utilise ISO9001 in the organisation to support internal and external processes. In addition, we are working towards complying with ISO27001 and are implementing procedures and process to establish certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Components of the service are configured to internal standards and tracked through their lifetime in a configuration management database. All changes to these components are managed through a documented change management procedure which follows a Plan-Do-Check-Act (PDCA) cycle of methodical, continual improvement. Changes are designed, tested and assessed for any security impact before being raised with the Change Approval Board (CAB) for approval.
Vulnerability management type Supplier-defined controls
Vulnerability management approach SIEM tools are used to monitor for security incidents and events and assess potential threats to CardioScan services. Proactive patch management tools and processes are used to ensure vulnerabilities in operating systems and third-party applications are addressed as fixes are made available. CardioScan also relies on information supplied by security partners, software/hardware vendors and public security forums to identify new threats for remediation.
Protective monitoring type Undisclosed
Protective monitoring approach Available on request
Incident management type Undisclosed
Incident management approach CardioScan operates an ITIL-aligned incident management process. Incidents can be logged by staff or service users in the HelpDesk via email or phone. Incidents are investigated initially by the HelpDesk however incident support services span multiple tiers and departments and are escalated, when necessary, to provide resolution within agreed service levels. Resolutions are reported in the raised incident tickets in the HelpDesk or in post-incident review reports for outages or service interruptions.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £165 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The free trial is agreed on an ad hoc basics. The free trial include:
- 5 recording Holter patches
- License to software
- Free analysis

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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