S8080 Limited

Welsh / English bilingual digital transformation support

Helping transform organisations by enabling the use of cloud technologies. ISO27001 cloud transformation planning and ICT strategy covering security, usability, accessibility, bilingual technology choices and development roadmap. S8080 supports organisations by embedding an agile digital culture and solutions to help them cut costs and become more effective and customer centric.

Features

  • Expert review for quick wins
  • Stakeholder research and interview experience up to Minister level
  • Bilingual user research workshops and depth interviews
  • Complex cloud transformation expert resources and techniques
  • System and interoperability audits
  • Open standards bilingual development roadmap
  • User journey design - GDPR compliant data collection and processes
  • Bilingual user testing , and accessibility testing to WCAG2.1 AAA
  • Knowledge transfer and building capability in your organisation
  • Service design, prototyping and Agile development

Benefits

  • Collaborative approach to working - working alongside your team
  • Information security assured – ISO 27001 and Cyber Essentials Plus+
  • Develop internal ICT capabilities giving lower costs and improved resilience
  • Clients include No.10, ministerial departments, emergency services, local authority, education
  • Extensive English/Welsh bilingual experience - Welsh Government
  • Allowing organisations to take control of their own ICT
  • Ensures service is GDPR optimised for user’s security and privacy
  • Success metrics defined, implemented and measured
  • Bilingual platform recommendations to work with your existing technologies
  • Wales based Pan-disability user testing available

Pricing

£620 to £770 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

8 8 4 6 0 8 9 9 4 8 4 9 9 0 3

Contact

S8080 Limited

Christopher Cowell

01792 398266

chris@s8080.com

Planning

Planning service
Yes
How the planning service works
During your shortlisting process, we will provide you with a detailed method statement and accurate costs specific to your project requirements and, if required, the hosting requirements.

The stages correspond to those in the Government Digital Service's Service Manual and Digital Service Standard.

Once we begin working together, we can assist with all aspects of planning for your new system, including:

• Technical alignment meetings with your other service providers and internal IT team
• Cloud strategy, business analysis, and stakeholder requirements
• User research
• Content audit and inventory
• GDPR Privacy Impact Assessment (PIA) and GDPR data/processing audit
• Migration strategy
• Information architecture
• Technical and security architecture (ISO27001)
• Hosting planning, server configuration, and hardening
• Prototyping, user journeys, and solution design
• User testing planning
• Platform recommendations
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • User research, UX and digital transformation
  • Rackspace fully managed hosting
  • UKCloud Enterprise Compute Cloud hosting
  • Microsoft Azure fully managed hosting
  • Open source cloud-based CMS and digital services

Training

Training service provided
Yes
How the training service works
Our training sessions for your CMS or digital service typically last between half a day and a full day, depending on functionality. You will be trained by your S8080 project manager and the lead developer for your project. These two people will have been intimately involved in your project from inception and will have a detailed understanding of every aspect.

They will prepare easy to read, concise documentation for you and your team and also brief video tutorials for common tasks. These videos will always be available to you as 'reminders' for tasks that you may only perform occasionally.

We encourage a 'train the trainer' approach to keep your training costs low, and we'll typically train up to six members of your team in the session. If you'd like larger groups trained, we may split the training into several smaller groups to retain the ideal trainer/trainee ratios.
Training is tied to specific services
Yes
Services the training service works with
  • User research, UX and digital transformation
  • Rackspace fully managed hosting
  • UKCloud Enterprise Compute Cloud hosting
  • Microsoft Azure fully managed hosting
  • Open source cloud-based CMS and digital services

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
S8080 assist with transition planning and can provide code review, GDPR, security, accessibility, and usability (UX) compliance audits of an existing website or digital service before helping you with migration.

If you'd like us to migrate or support a CMS, website or digital service that has been built by another provider, we will need to check a few things first to validate existing GDPR compliance, security, accessibility, and usability.

Once these checks have been made, we'll assist with any remedial technical, UX, GDPR or security actions.

We'll then be able to help with software setup, configuration, and optimisation, cloud hosting setup, incorporating branded accessible templates that work across different browsers and mobile devices.

Finally, if required, we can help you with your existing content; assisting with a content audit, mapping existing content to your new system and developing a migration plan.

Once live, we'll support you with maintenance, hosting, security patching, system hardening, upgrades, development, training and 24/7/365 monitoring.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • User research, UX and digital transformation
  • Rackspace fully managed hosting
  • UKCloud Enterprise Compute Cloud hosting
  • Microsoft Azure fully managed hosting
  • Open source cloud-based CMS and digital services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
S8080 are ISO9001 Quality Standard and ISO27001 Information Security Standard certified.

We also hold Cyber Essentials and Cyber Essentials Plus + certification.

We provide performance testing and QA to ensure your solution is production ready for release, including:

• Creative and brand adherence
• Functionality against specification, user stories and prototypes
• Browser version graceful degradation
• Validation and compliance
• Cross-browser and device compatibility
• Security and vulnerability scanning
• Accessibility testing up to level AAA (WCAG 2.1)
• Load testing – scaling, performance under stress and infrastructure redundancy testing
• Link checking

We can provide a manual test plan and scripts, in the form of test cases for UAT, based on the user stories, requirements and functional specification.

Also, if it's a requirement, your website / digital service can undergo online or lab-based user testing, and pan-disability user testing. Each testing team is made up of individuals who have different types of disabilities and all of whom use assistive technology to access computers.

We test to ensure accessibility for those people with:
• Blind
• Low vision
• Colour-blind
• Dyslexia
• Learning disabilities
• Mobility impairments
• Deaf
• Asperger’s
• Epilepsy
• Anxiety/Panic disorder

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide 'office hours' or '24/7/365' support for cloud-based open source Drupal CMS and Umbraco CMS .

We support the following hosting services:
• Drupal CMS and Umbraco CMS security patching
• Drupal CMS and Umbraco CMS application support
• Rackspace fully managed
• UKCloud Enterprise Compute Cloud
• Microsoft Azure fully managed

Service scope

Service constraints
If you'd like us to migrate or support a CMS, website or digital service that has been built by another provider, we will need to check a few things first to validate existing GDPR compliance, security, accessibility and usability.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support availability is 24/7 - 365 days a year. Support response times within 30 minutes, (but usually immediate).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Validation from web chat SaaS provider.
Support levels
Together with a fully managed hosting provision, we offer two support options. Your S8080 technical project manager will be your single point of contact for the duration of your support, who will liaise with developers and engineers on your behalf.

• Standard Support
Work is billed to the nearest 10 minutes and charged at our standard rates with no surcharges. Support will be provided during office hours, Monday to Friday, 8.00 to 5.00pm. For extended cover, see our 24/7/365 support below. Support time can be used for absolutely anything, it's very flexible.

• 24/7/365 Support
For clients who demand an extended level of service. It’s 24 hours a day, seven days a week, 365 days a year and available as an addition to our Standard Support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£620 to £770 a person a day
Discount for educational organisations
Yes

Service documents

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