EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Backup as a Service Offering

DXC Backup as a Service provides a cost-effective managed service for backup and recovery of all types of data. The client chooses whether the data is hosted in their data centres, DXC datacentres, or public cloud environments. DXC then manages the purchase, configuration, protection and management of the backup data.


  • True utility based Backup service metered on stored GB
  • DXC partner hardware and software from leading backup companies
  • Enterprise grade management in DXC or client data centres
  • High-performance backup and rapid recovery for critical workloads
  • Protect data on-premise and off-premise, including public clouds
  • Data deduplication technology to optimize performance and cost
  • 10% capacity buffer
  • 35 days default, but variable retention rates


  • Purpose-built, preintegrated solutions using commercial hardware, software and services
  • OPEX billing on a per-gigabyte stored basis
  • Advisory and transformation services also available
  • Built-in annual discounts
  • True scalability and flexibility (both up and down)
  • Enterprise-grade security
  • Latest backup technology without capital outlay, personnel costs or disruptions
  • Pairs with DXC Storage as a Service and Private Cloud


£0.06 per gigabyte per month

Service documents


G-Cloud 11

Service ID

8 8 4 4 0 0 1 4 1 8 0 7 7 3 5


EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826


Service scope

Service constraints
System requirements
Disclosed upon application

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 mins for Priority 1 incidents
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
DXC will provide enterprise level support.
Support available to third parties

Onboarding and offboarding

Getting started
DXC will provide a comprehensive package of technology and account support to help new customers onboard to the service.
Service documentation
Documentation formats
End-of-contract data extraction
Users can recover their data via the WAN or by export to removable hard drive.
End-of-contract process
DXC provide notice of impending end of contract period. User can ten recover data by a variety of means. DXC close services at end of contract, data is retained post contract until user confirms data has been recovered, all storage is then wiped using Mil std processes.

Using the service

Web browser interface
Command line interface


Scaling available
Scaling type
Independence of resources
Constraints are in place to ensure resources are not over-exploited by individual users. Dedicated resources can be selected where required.
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • Disk
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Files
  • Databases
  • Directories
  • Virtual Machines
Backup controls
The user interface permits selection of files and directories for backup and the schedule for backup (daily, weekly etc)
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability runs from 99.9 for the service. Backup Success and Restore Success for Standard Data Protection and Cloud Data Protection is 99%
Approach to resilience
DXC offers a range of standard single and dual DC resilience configurations to provide users with a range of resilience SLAs.
Outage reporting
Depending on criticality outage reporting may be via email or phone.

Identity and authentication

User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Management access is from a dedicated network via two levels of authentication. Device level controls ensure management access is restricted to control functions and excludes for instance access to client data.
Access restriction testing frequency
At least once a year
Management access authentication
Public key authentication (including by TLS client certificate)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
PCI certification
Other security certifications
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Disclosed upon application.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Disclosed upon application.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Disclosed upon application.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Disclosed upon application.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.


£0.06 per gigabyte per month
Discount for educational organisations
Free trial available

Service documents

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