Infrastructure (IaaS) and Platform (PaaS) as a Service

Our Hosted Cloud Services cover the full range of cloud technology support, specifically for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). These services also cover web hosting and certain Software as a Service (SaaS) solutions for email hosting, email  archiving and email encryption.


  • Managed public, private and hybrid PAAS and IAAS cloud solutions
  • Cloud service design and management
  • 24x7x365 availability, support & monitoring
  • Full machine monitoring, including load, storage space and alerting
  • Full connectivity solutions including leased and dedicated lines, LAN/WAN
  • ISO9001 / ISO 27001 / Cyber Essentials accredited services
  • UK based support and service desk
  • Full range of customised SLAs and response times
  • Virtual machine creation, removal, stop, restart and optimisation all available.
  • Installation, configuration and management of virtualised environments


  • Build, configure and spin up VMs within minutes
  • Wide range of VM sizes and service & support levels.
  • GDPR compliant UK based data centres
  • Designed, managed and delivered to meet compliance and policy standards
  • Hosted in highly resilient Tier 3, UK-based data centres
  • Highly skilled team with extensive public and private sector experience
  • Fixed and competitive monthly pricing
  • Connectivity is available through PSN, N3, Leased line and VPN
  • Accelerate the time-to-value of standing up new services
  • Mitigate the risk of new services through low-cost test environments


£200 per server per month

Service documents

G-Cloud 11



Sean Draper


Service scope

Service scope
Service constraints Services have no constraints. Services are fully scalable and are supported 24/7
System requirements No prerequisites on the end-users part

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Within 4 working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We supply remote hands and offer a range of levels (refer to SFIA rate card). Most support is by remote support, email or telephone, but we can provide on-site engineers anywhere in the UK if required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Re-solution uses proven and effective on and off boarding skills, tools and methodologies. We have successfully transitioned many Public Sector and Commercial clients onto Cloud infrastructures and services. This process includes the following steps:

• Site survey and client meeting to understand requirements
• Develop a design and plan for implementation of services
• Implement the solution
• Pre-test the solution, conduct client training, attain sign-off and commission service

Where bespoke requirements are needed, Re-solution will engage directly with the client to ensure the full scope of the requirements is understood and agreed in advance of any engagement. We will work with nominated senior stakeholders to define the necessary business outcomes and ensure the services are aligned and delivered accordingly.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction On termination or expiry of the Service Agreement, the Customer must undertake the following responsibilities:
• agree a time and date for the Re-solution owned equipment to be removed
• remove the Customer’s equipment at the agreed time on the agreed date in a sequence to be specified by the Customer
End-of-contract process Re-solution will provide any end-of-contract assistance as an additional service. Any additional transitional assistance shall be chargeable as per Re-solution's SFIA rate card.
Additional costs are only involved if professional services outside of those for normal operation are requested.

Using the service

Using the service
Web browser interface Yes
Using the web interface Access via Internet to set up or make server changes. There are no limitations.
Web interface accessibility standard None or don’t know
How the web interface is accessible N/A
Web interface accessibility testing N/A
Command line interface No


Scaling available No
Independence of resources Some of our solutions are fully dedicated and users will not be affected by the actions of other users.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Network
  • Number of active instances
  • Other
Other metrics
  • Availability
  • Running Services
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Cisco and IP House

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines (VMs)
  • Configurations
  • Mirror systems with failover
Backup controls As well as the standard backups offered by our managed services team, users have access to their own disk space and can back up any data on demand.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% availability SLA on all components up to the OS. Includes access to the hypervisor, compute, storage, and Re-solution networking services
Approach to resilience Hosting services are delivered from resilient and secure Data Centre facilities.
Levels of resilience can be configured to client's requirements. Fully redundant hardware (including servers, switches, clustering for hardware servers, automatic failover for VM's, High Availability). Details available on request.
Outage reporting All outages are reported to customers via dashboard, email or phone, or as agreed with the client.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Only authorised users can access management interfaces and support channels
Access to management interfaces will be restricted according to roles and responsibilities. Controls include Multi-factor authentication, conditional access.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 20/10/2017
What the ISO/IEC 27001 doesn’t cover Everything is covered in the ISO/IEC 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications UK Government Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO/IEC 27001 & UK Government recommended Cyber Essentials.
Information security policies and processes Information security policy and process is aligned with and certified to ISO/IEC 27001:2013.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are configured as per clients' requirements and are monitored regularly. Change requests are via Re-solution's Change Request process. Once reviewed and approved changes are then implemented. The status of all Change Requests is communicated to the client and is available for review.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability and Penetration Testing is carried out on a regular basis. Patches are deployed as soon as a threat is identified. Patches deployed dependent upon risk, severity and potential impact of vulnerability.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Managed services Staff are instructed to flag tasks which effect security as "Reportable Incidents". Reportable Incidents are reviewed every 4 weeks and either closed or escalated to "Security Incidents".
Incident management type Supplier-defined controls
Incident management approach Incident management procedures conform with ISO/IEC 27001: 2013. 

Events that are classified as incidents include malware infections, excessive spam, information system failures, Denial of loss of service. 

A thorough review is carried out following all incidents and all findings are detailed in a report available to all customers.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate This is via VLAN's and VXLAN's. Firewalls are available as shared or dedicated; physical or virtual.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres We actively monitor datacentre resource utilisation through-out all manageable datacentre hardware component. We use a mixture of automatic and manual power control policies to reduce power consumption of hardware where none service impacting. These policies are gradual and on exception can be over-ridden.


Price £200 per server per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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