OCTANE Environment Management and Reporting
ORQAcloud provides a rich interface for monitoring and managing your environments with highly configurable dashboards, integrated monitoring, flexible data integration capabilities, historised results, performance analytics, customisable alerts and notification processes and environment provisioning self-service capabilities. Our ORQAcloud dashboard tool provides a one-stop-shop for your operational needs.
Features
- Monitor and manage infrastructure resources, APIs, websites and applications
- Modern, clean, customisable dashboard to bring all your data together
- Instant, automated alerts and notifications to assist operations
- Monitor your application behaviour around the clock from anywhere
- Safe and secure role-based access and authorisation controls
- Run in cloud or private/on-premise solutions; customised or not
- Integrate with defect and issue tracking systems for quality assurance
- Easy-to-use, user-friendly system for non-technical users
- Historical charting and graphic performance
- Self-service environment provisioning and lifecycle management
Benefits
- Improved application availability and performance
- Improved environment availability and test cycle duration
- Reduced effort in identifying and resolving problems
- Reduced customer frustrations and service desk calls
- Improved user experience through proactive anomaly detection
- Benchmarks performance and metrics over time
- Provides additional assurance over effects of releases and events
- Centralise management of applications, customised for your needs
- Ensure third-party dependency APIs and services perform as agreed
- Measure SLA adherence and quality of services according to contract
Pricing
£1,000 to £2,000 a server a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
8 8 3 4 8 2 1 7 1 3 4 0 0 8 0
Contact
IB Boost
Nicholas Goodley
Telephone: +44 1182301337
Email: tenders@ibboost.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- Offered services are designed to run on public cloud, however the platform can run on private or hybrid cloud. Cloud application availability is dependent on the desired cloud infrastructure platform suggested e.g. Azure, AWS, UKCloud.
- System requirements
-
- At least IE 11 is required for full visualisation capabilities
- At least IE 9 is required for web interface
- Systems under test must be accessible from the chosen system
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard SLA terms down to 30 minutes for P1 events
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
-
Service levels are configurable according to client requirements. Service desk, email, phone, live chat, and on-site support are available. Support is accessible to third-party suppliers. 24/7 to 9-5 to on-demand support models available with standard support P1 response times of one hour and incident escalation options, as needed. We provide a cloud support engineer during UK business hours and a technical account manager for out-of-hours escalation.
Standard support is UK 9am - 5pm Mon-Fri by email and included in the cost of the service. For phone and 24/7 support by a dedicated account manager an extended support arrangement is available at the cost specified in the attached pricing guide document. Critical platform unavailability support available at all times.
Typical SLA is 98% and 99.5% availability for regular and extended support however further SLA requirements can be customised on request depending on data domain accessibility and platform use requirements. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide onsite training, supplemented by phone, email and documentation, as well as user documentation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Users can export all their data using self-service mechanisms at any time.
- End-of-contract process
- The service will simply be switched off and the accounts deactivated. In a private installation, all services and provisioned machines would need to be deleted. There is no deactivation charge in our public shared-platform instances. Any additional costs of exit or migration or transfer of service not already defined as part of the service offering will be charged at our SFIA rate card and will not be included in our subscription cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Due to the complex nature of the tasks, usage on mobile is not recommended except for reading existing reports, but it is possible.
- Service interface
- Yes
- Description of service interface
- RESTful and SOAP web interface APIs for various business and administrative services
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- Users can configure, execute and retrieve results via the API for all primary functions.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The service can be customised for use according to client requirements including network connectivity, numbers of users, and number of parallel processes. Connectivity and integration with private or hybrid clouds is possible. The platform can utilise customised testing and automation scripts of the user's own design. In private instances of the platform, the users can define their own super users who can control the users of the platform and the functions they have the ability to use.
Scaling
- Independence of resources
- Instances can be private and entirely dedicated to clients if a zero-contention service is required.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Standard reports on users and costs.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Self-service mechanisms in the web UI
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLS
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
- XLS
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
98% - This is the standard service level expected. Higher SLAs are available subject to separate service fees, primarily resulting from increased IaaS costs for such availability. Application uptime-only guarantee when related to private cloud or on-premise infrastructure.
Refund available for 200% of the supplier-caused service unavailability up to a maximum of the month's service charges, calculated on a service-month basis. - Approach to resilience
- Our service uses distributed service-discovery, and active monitoring to ensure sufficient resources available to provide high-availability. The platform can be spread across multiple availability zones to ensure availability even with regional cloud service disruptions.
- Outage reporting
- A web dashboard, API and email alerts are all available with usage restrictions.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces can have additional access constraints such as use of bastion hosts, whitelisted IP address and 2FA
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials Plus
- Information security policies and processes
- Policies are enforced technically where possible. Where they aren't, documentation of procedures and policies exists to ensure all access and use of data and systems conforms to specification. A board member is dedicated to security principles and all reporting eventually ends up in this reporting line.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Automation-first principles applied to all. All components have full-history, audited version source control. All artifacts are created with unique, canonical identifiers and checksums. All releases are based upon manifests of these canonical identifiers and checks done to ensure installation integrity. Security checks are conducted with automated tools and manual peer review.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Our service platform is built in full awareness of the modern threat environment and the service designed appropriately. For public platforms, mitigating actions are taken wherever possible to implement least privileges necessary for the tasks at hand. Services are proactively monitored for unexpected usage behaviour. For private platforms, we can configure additional access controls and additional functionality to take advantage of the more sanitised environment.
Patching can be done intraday with minimal service interruption for severe issues and we are on mailing lists for primary zero-day exploits. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Monitoring of logs for unexpected packets, or usage. Implementation of restrictive firewall rules. Email and chat channel alerts for unexpected behaviour. We respond to any alerts based on such behaviour being identified with the utmost priority.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have policies and procedures in the manner of ITIL service management processes for all activities relating to our platform and can provide reports accordingly.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,000 to £2,000 a server a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- A free trial account can be established depending on use case with appropriate constraints on usage (e.g. limited numbers of results, non persistent reports, etc.)