Caretower Ltd.

Symantec Endpoint Protection Cloud (SEP Cloud)

Symantec Endpoint Protection Cloud (SEP Cloud) is an easy to use security-as-a-service that protects and manages PC, Mac, mobile devices and servers from a single console,making it the ideal solution for organizations with limited IT security resources

Features

• Advanced Machine Learning
• File Reputation Analysis
• Behavior Monitoring & Blocking
• Memory Exploit Mitigation
• Emulator
• File-based Malware Prevention
• Advanced Firewall
• Mobile Device Management
• Network & Browser Exploit Prevention
• Wi-Fi & Email Access

Benefits

• Rapid on-boarding of platform and agents
• Enforce encryption compliance
• Automated IT policy enforcement
• Provide visibility into mobile vulnerabilities, threats and attacks
• Capability to detect no-compliant situation, make a correction action
• Proactive defense against threat without third party integration
• Minimum impact over device resources
• Protect IOS, Android, Windows and Mac
• Detect and block vulnerabilities exploitation
• Automated risk and threat detection and remediation

£18.25 a device

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pro5@caretower.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

883417185307560

Contact

Davide Poli
02083729246
pro5@caretower.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Constraints on agents Windows 7 and higher Windows Server 2008 R2, 2011, 2012 MacOS 10.9 and higher iOS 8 and higher Android 4.2 and higher
• System requirements:
  • Windows 7 and higher
  • Windows Server 2008 R2, 2011, 2012
  • MacOS 10.9 and higher
  • IOS 8 and higher
  • Android 4.2 and higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: User support Service attribute name Service attribute Add or Edit Email or ticketing support Email or online ticketing support Yes Support response times Support response times Severity1: Target within 30 minutes. Severity2: Target within 2 hours Severity 3: Target response: by same time the next business day Severity 4: Target response: within the next business day User can manage status and priority of support tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: This option is available directly on our support pages ( once logged in).
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: The licenses will come with standard 24/7/365 support included as part of the services and includes online support via our portal. Additional levels of support are available for purchase if required to include dedicated technical account managers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution can be provisioned and onboarded in less than 5 minutes. Videos are available in the product help portal to assist with training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data, incidents, events or assets, from the service using different secure ways or integrations during the service life. After 30 days of service termination, any user data will be deleted.
• End-of-contract process: 30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Enrolment for Android is self service via email, and integrates with the public app store such as Google Play Enrolment for IOS is a MDM management profile via email Windows enrolment packages can be created and deployed by an Endpoint Management solution or self service installs via email Mac enrolment is self service via email
• Service interface: No
• API: Yes
• What users can and can't do using the API: The service provides a REST API which allows to get information regarding security events, security incidents and risk situations
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise security policy and related settings.

Scaling

• Independence of resources: SEP Cloud is supported by an elastic cloud service running on a Symantec layer over AWS cloud infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: It provides information regarding enrolled users and devices, device security status, threats prevented, suspicious detection, recent security event, network integrity event, isolation coverage for vulnerability Apps & suspicious detection
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are several choices on the product console to export incidents or devices information through pdf, and HTML. Also connects via a REST API, and third party remote monitoring and management solution
• Data export formats: Other
• Other data export formats:
  • Rest API
  • XML
  • HTML
  • PDF
• Data import formats: Other
• Other data import formats:
  • Manual user accounts
  • Azure AD, VIP access manager, Oracle IDS, OKTA

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: No defined SLAS
• Approach to resilience: The SEP Cloud service is running on AWS data-center which are designed to be resilient. Each critical server that supports the service can be failed over to other nodes in the event of service failure this process is automated. Backups of SEP Cloud production instances are taken daily and prior to any major upgrade or configuration change to SEP Clouds production environment. Backups are stored in an encrypted format and allow, in the event of a disaster, the creation of a replica environment within a minimal period of time. Disaster recovery scenarios are tested periodically by the SEP Clouds operations team.
• Outage reporting: Email alerts, dashboards and SEP cloud status page

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to SEP Cloud production servers or their managing interfaces are strictly controlled. Security engineers are provided with access on a need to access basis. Access to these systems is controlled via a two-factor authentication process. Access controls to production servers are reviewed every six months at a minimum.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO 27001 and FISMA certified data centers managed by Amazon
• ISO/IEC 27001 accreditation date: Managed by Amazon
• What the ISO/IEC 27001 doesn’t cover: SEP Cloud uses ISO 27001 and FISMA certified data centers managed by Amazon
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Symantec Estore is PCI compliant
• PCI DSS accreditation date: Not Known
• What the PCI DSS doesn’t cover: Not Known
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: SEP Cloud has assigned David Bradbury, as its Information Security Officer. The security officer’s main responsibility is protecting the confidentiality, integrity, and availability of SEP Clouds data and computing assets. Other key responsibilities include: • Product security architecture and strategy • Vulnerability management • Security incident response • Risk assessment and audit • Security awareness • Periodic review of information security policy SEP Cloud performs regular risk assessments. Security policy can be provided if is needed.
• Information security policies and processes: SEP Cloud has specific security policy which defined the following processes which are followed: 1) INFORMATION ACCESS CONTROL MANAGEMENT - which includes : Customer Environment Access, Access to Production Servers, Data Segmentation between Organizations, Network Access, Billing, Vendor Management 2) HUMAN RESOURCES SECURITY MANAGEMENT - which includes : Background Checks, Security Training, Off-boarding, 3) PHYSICAL SECURITY MANAGEMENT- which includes: Data Center and offices 4) OPERATIONS MANAGEMENT - which includes: Development and Testing, Malware Mitigation, High Availability, Disaster Recovery and Database Backup, Data Retention and Destruction, Data Archive, Network Security, Monitoring, 5) RISK ASSESSMENT AND MANAGEMENT 6) INFORMATION SYSTEMS SECURITY MANAGEMENT - which includes: Password and Authentication Controls, Laptop Security Controls, Mobile Device Security Controls, Vulnerability Management, Source Code Controls, Incident Reporting and Management, Exception Procedure, Disciplinary Action, Policy Review

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All code changes being deployed to production undergo a mandatory code review as well as an automatic inspection process. Configuration changes are managed and documented by the SEP 15 DevOps team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to :recreate the environment and issue within Symantec’s labs for an expedited resolution, facilitate a prompt and accurate response, avoid delays in new Symantec releases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SEP Cloud instances are monitored by a layered set of tools that serve to monitor and protect the services. • A notification mechanism is in place to alert SEP Cloud's operations and support teams on different anomalies detected in production. • The service benefits from continuous monitoring. • An internal production monitoring dashboard aggregates information from SEP Cloud's multiple systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Symantec’s Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management. Customers can raise incidents directly with Symantec support, by phone or web portal

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £18.25 a device
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 60 days trial is available for any organisation wishing to trial the service.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pro5@caretower.com. Tell them what format you need. It will help if you say what assistive technology you use.