Caretower Ltd.

Symantec Endpoint Protection Cloud (SEP Cloud)

Symantec Endpoint Protection Cloud (SEP Cloud) is an easy to use security-as-a-service that protects and manages PC, Mac, mobile devices and servers from a single console,making it the ideal solution for organizations with limited IT security resources

Features

  • Advanced Machine Learning
  • File Reputation Analysis
  • Behavior Monitoring & Blocking
  • Memory Exploit Mitigation
  • Emulator
  • File-based Malware Prevention
  • Advanced Firewall
  • Mobile Device Management
  • Network & Browser Exploit Prevention
  • Wi-Fi & Email Access

Benefits

  • Rapid on-boarding of platform and agents
  • Enforce encryption compliance
  • Automated IT policy enforcement
  • Provide visibility into mobile vulnerabilities, threats and attacks
  • Capability to detect no-compliant situation, make a correction action
  • Proactive defense against threat without third party integration
  • Minimum impact over device resources
  • Protect IOS, Android, Windows and Mac
  • Detect and block vulnerabilities exploitation
  • Automated risk and threat detection and remediation

Pricing

£18.25 a device

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pro5@caretower.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 8 3 4 1 7 1 8 5 3 0 7 5 6 0

Contact

Caretower Ltd. Davide Poli
Telephone: 02083729246
Email: pro5@caretower.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Constraints on agents Windows 7 and higher Windows Server 2008 R2, 2011, 2012 MacOS 10.9 and higher iOS 8 and higher Android 4.2 and higher
System requirements
  • Windows 7 and higher
  • Windows Server 2008 R2, 2011, 2012
  • MacOS 10.9 and higher
  • IOS 8 and higher
  • Android 4.2 and higher

User support

Email or online ticketing support
Email or online ticketing
Support response times
User support Service attribute name Service attribute Add or Edit Email or ticketing support Email or online ticketing support Yes Support response times Support response times Severity1: Target within 30 minutes. Severity2: Target within 2 hours Severity 3: Target response: by same time the next business day Severity 4: Target response: within the next business day User can manage status and priority of support tickets
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
This option is available directly on our support pages  ( once logged in).
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
The licenses will come with standard 24/7/365 support included as part of the services and includes online support via our portal. Additional levels of support are available for purchase if required to include dedicated technical account managers
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution can be provisioned and onboarded in less than 5 minutes. Videos are available in the product help portal to assist with training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract data, incidents, events or assets, from the service using different secure ways or integrations during the service life. After 30 days of service termination, any user data will be deleted.
End-of-contract process
30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Enrolment for Android is self service via email, and integrates with the public app store such as Google Play Enrolment for IOS is a MDM management profile via email Windows enrolment packages can be created and deployed by an Endpoint Management solution or self service installs via email Mac enrolment is self service via email
Service interface
No
API
Yes
What users can and can't do using the API
The service provides a REST API which allows to get information regarding security events, security incidents and risk situations
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can customise security policy and related settings.

Scaling

Independence of resources
SEP Cloud is supported by an elastic cloud service running on a Symantec layer over AWS cloud infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
It provides information regarding enrolled users and devices, device security status, threats prevented, suspicious detection, recent security event, network integrity event, isolation coverage for vulnerability Apps & suspicious detection
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Symantec

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are several choices on the product console to export incidents or devices information through pdf, and HTML. Also connects via a REST API, and third party remote monitoring and management solution
Data export formats
Other
Other data export formats
  • Rest API
  • XML
  • HTML
  • PDF
Data import formats
Other
Other data import formats
  • Manual user accounts
  • Azure AD, VIP access manager, Oracle IDS, OKTA

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
No defined SLAS
Approach to resilience
The SEP Cloud service is running on AWS data-center which are designed to be resilient. Each critical server that supports the service can be failed over to other nodes in the event of service failure this process is automated. Backups of SEP Cloud production instances are taken daily and prior to any major upgrade or configuration change to SEP Clouds production environment. Backups are stored in an encrypted format and allow, in the event of a disaster, the creation of a replica environment within a minimal period of time. Disaster recovery scenarios are tested periodically by the SEP Clouds operations team.
Outage reporting
Email alerts, dashboards and SEP cloud status page

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to SEP Cloud production servers or their managing interfaces are strictly controlled. Security engineers are provided with access on a need to access basis. Access to these systems is controlled via a two-factor authentication process. Access controls to production servers are reviewed every six months at a minimum.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISO 27001 and FISMA certified data centers managed by Amazon
ISO/IEC 27001 accreditation date
Managed by Amazon
What the ISO/IEC 27001 doesn’t cover
SEP Cloud uses ISO 27001 and FISMA certified data centers managed by Amazon
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Symantec Estore is PCI compliant
PCI DSS accreditation date
Not Known
What the PCI DSS doesn’t cover
Not Known
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
SEP Cloud has assigned David Bradbury, as its Information Security Officer. The security officer’s main responsibility is protecting the confidentiality, integrity, and availability of SEP Clouds data and computing assets. Other key responsibilities include: • Product security architecture and strategy • Vulnerability management • Security incident response • Risk assessment and audit • Security awareness • Periodic review of information security policy SEP Cloud performs regular risk assessments. Security policy can be provided if is needed.
Information security policies and processes
SEP Cloud has specific security policy which defined the following processes which are followed: 1) INFORMATION ACCESS CONTROL MANAGEMENT - which includes : Customer Environment Access, Access to Production Servers, Data Segmentation between Organizations, Network Access, Billing, Vendor Management 2) HUMAN RESOURCES SECURITY MANAGEMENT - which includes : Background Checks, Security Training, Off-boarding, 3) PHYSICAL SECURITY MANAGEMENT- which includes: Data Center and offices 4) OPERATIONS MANAGEMENT - which includes: Development and Testing, Malware Mitigation, High Availability, Disaster Recovery and Database Backup, Data Retention and Destruction, Data Archive, Network Security, Monitoring, 5) RISK ASSESSMENT AND MANAGEMENT 6) INFORMATION SYSTEMS SECURITY MANAGEMENT - which includes: Password and Authentication Controls, Laptop Security Controls, Mobile Device Security Controls, Vulnerability Management, Source Code Controls, Incident Reporting and Management, Exception Procedure, Disciplinary Action, Policy Review

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code changes being deployed to production undergo a mandatory code review as well as an automatic inspection process. Configuration changes are managed and documented by the SEP 15 DevOps team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to :recreate the environment and issue within Symantec’s labs for an expedited resolution, facilitate a prompt and accurate response, avoid delays in new Symantec releases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
SEP Cloud instances are monitored by a layered set of tools that serve to monitor and protect the services. • A notification mechanism is in place to alert SEP Cloud's operations and support teams on different anomalies detected in production. • The service benefits from continuous monitoring. • An internal production monitoring dashboard aggregates information from SEP Cloud's multiple systems.
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management. Customers can raise incidents directly with Symantec support, by phone or web portal

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£18.25 a device
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
60 days trial is available for any organisation wishing to trial the service.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pro5@caretower.com. Tell them what format you need. It will help if you say what assistive technology you use.