Positive Purchasing Ltd

Red Sheet Online

Red Sheet® Online is a cloud-based Negotiation Planning Toolkit and Academy to help you boost results, buy better and be more effective in any negotiation. It combines the proven Red Sheet negotiation planning methodology, tools and resources with the latest eLearning technology, providing a comprehensive toolkit for professionals who negotiate.


  • Online negotiation planning tool, learning and resources for effective negotiation
  • Comprehensive negotiation resource library and reference guides support planning approach
  • Electronic/offline Red Sheets for interactive and collaborative negotiation planning
  • Video modules, templates and examples support each negotiation planning step
  • Digital learning library incorporating range of latest technology interactive modules
  • Full library of tactics and techniques with video examples
  • Culture Hub incorporating country-by-country guides for planning cross-cultural negotiations
  • Body language and spoken language module with digital situational examples
  • Tools to plan any negotiation, collaborate with peers, develop capability


  • Demonstrated to deliver a substantial uplift in negotiation outcomes
  • Access to proven best practice negotiation planning toolkit
  • Establishes a common language and organizational ways of working
  • Provides the basis to review and discuss negotiation preparation
  • Capability development and new hire upskilling/induction via digital learning courses
  • Supports classroom learning and ongoing development for professionals that negotiate
  • Supports everyday one-to-one or remote cross-functional team-based negotiation planning
  • Immediate results- reduced price, cost, risk and helps secure innovation
  • Confidence in negotiation outcomes and a winning performance every time
  • Automatic access to resource updates or new releases throughout subscription


£250 to £750 per person per year

  • Free trial available

Service documents

G-Cloud 10


Positive Purchasing Ltd

Jonathan O'Brien

0330 094 0000


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Red Sheet Online is also fully integrated into the Positive Purchasing Corporate Academy and the Procurement and Supply Chain Academy for the NHS.
Cloud deployment model Private cloud
Service constraints Maintenance windows: 7 days’ notice of any stoppage of service due to planned maintenance including duration of service interruption.

Level of customization permitted: none available when purchased as a standalone service. For customization, the Positive Purchasing Corporate Academy must be selected.

Schedule for depreciation of functionality/features: product constantly reviewed with ongoing program of updates and refresh.
System requirements
  • Minimum 2MB internet connection per desk position for best delivery
  • Windows 7 or later
  • MAC OS X or later
  • W3C compliant up-to-date internet browser with latest patches
  • Correct security settings being in place
  • Configurable firewalls to allow through specific URL’s

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Maximum 1 business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Service desk, telephone and email support is available for reporting of problems or incidents, or to seek technical help, from 9am to 5pm GMT Monday to Friday inclusive, but excluding UK public and bank holidays.

Individual enquiries are allocated a priority code according to the nature of the issue upon receipt. We aim to assess, respond and use reasonable endeavors to resolve the problem within working hours within the following timeframes from receipt: Priority 1 – within 4 working hours, Priority 2 – within 1 working day, and Priority 3 – within 2 working days notify nature of issue and estimated time of resolution

For full details, please refer to the Terms and Conditions document for this cloud software service.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Introductory online video (or onboarding webinar at extra cost). Please see Service Description for full details of the user provisioning process.
Service documentation Yes
Documentation formats Other
Other documentation formats Video
End-of-contract data extraction Not Applicable
End-of-contract process Client user account decommissioned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Not Applicable
Accessibility testing None
Customisation available No


Independence of resources Academy is fully scalable, so no issues envisaged


Service usage metrics Yes
Metrics types User usage
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Compliant with ISO 27001:2013
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not Applicable
Data export formats Other
Other data export formats Not Applicable
Data import formats Other
Other data import formats Not Applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Firewall protected network, AES-256 encryption

Availability and resilience

Availability and resilience
Guaranteed availability We will use reasonable endeavours to ensure a system availability no less than 98%.

Following commencement of the service, customers are entitled to request a 1 day credit against the next respective invoice for recurring fees in accordance with the following metric:
• Service Availability Credit - for every 0.5% below the required 98% Service Availability requirement
• Data Backups - for every missed Data Backup.

Please refer to separate Positive 2018 Standard SLAs for Online Products and Services v2 incorporated in the Terms and Conditions document related to this service for further details.
Approach to resilience System Overview - 2 x dedicated servers located in a professional data centre, with servers located in the US and mirrored in the UK. Compliant with SSAE16 (formally SAS70) and Safe Harbor. 1 x additional mirrored server in the UK at our head office.

Backups - Continuous mirrored hardware backup (minimum every 6 hours) with 7-day retention policy, manual fall back to UK servers at our head office in the event of catastrophe, full daily back up procedures including web back up and secure off-site tape back ups.
Outage reporting Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication User name and password against local database
Access restrictions in management interfaces and support channels By user name and password authorization against local database
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetric
PCI DSS accreditation date 01/11/2016
What the PCI DSS doesn’t cover Penetration testing, PCI forensic investigator, PCI DSS on-site audit, PA-DSS audits
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Cyber Essentials and internally verified quality assurance processes and procedures

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cyber Essentials based configuration, change management via security notifications from vendors.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal penetration testing and software development
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Nagios IT monitoring software, supplemented by in-house monitoring. Please refer to Terms and Conditions document for this service for full details of our response times contained in our Standard Service Level Agreement.
Incident management type Supplier-defined controls
Incident management approach Through a variety of integrated policies and procedures, supported by our helpdesk.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £250 to £750 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial No free version available. However, subject to signing a Non-Disclosure Agreement potential customers can, in certain circumstances, be given access to this cloud software for a 7-day assessment period for the purpose of evaluating how the service can be used to support the client organization in delivering its objectives.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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