Exponential-e Ltd

Storage Gateway

Cloud Storage Gateway, provides a modern hybrid cloud architecture for file services. Combining low cost, cloud object storage, physical or virtual gateway caching appliances. File server data is stored centrally within the cloud, providing a single, consistent, available copy, with scalability. The latest data accessed by users is available locally.

Features

  • Integrated Desktop and Server Backup Software
  • CIFS/SMB, NFS, ADP, WebDAV
  • Active Directory/LDAP Integration and SSO services
  • Role-Based Access Management
  • Source-based Encryption to the Cloud (AES 256-bit)
  • In-transit encryption using TLS
  • Source-based global de-duplication and WAN optimisation
  • Local caching for high speed access
  • Global File Sharing

Benefits

  • Simplify Distributed File Server deployments with multiple sites
  • Increased Scalability of File Services by backing off to cloud
  • Bottomless File Services
  • Lifecycle management of file data
  • Highly Available File Servcices

Pricing

£188 per instance per month

  • Free trial available

Service documents

G-Cloud 11

882752592174111

Exponential-e Ltd

Kay Sugg

02034358835

psbids@exponential-e.com

Service scope

Service scope
Service constraints None
System requirements Hyper-V or VMWare Hypervisors for Virtual Gateways

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support
Yes
Support response times
1 hour maximum
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Technical Support - Business Hours (0900-1700), weekdays excluding Bank Holidays. Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays. 24x7x365, including Bank Holidays.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Exponential-e perform technical scoping with the customer during a series of workshops to define the scope of the service and the metrics. We can in addition perform migration and transformation services in respect of the Storage Gateway and Object Storage

Optional training can be provided at the Exponential-e offices or onsite, and supporting documentation is provided on commission of the service
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Customers are able to copy the data via the gateway to an alternative storage medium at the end of the contract
End-of-contract process At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply

Using the service

Using the service
Web browser interface Yes
Using the web interface Configuration of Gateway Appliances
Lifecycle Policies
Caching Policies
Security Policies
Reporting
Web interface accessibility standard None or don’t know
How the web interface is accessible Published to the customer encrypted via the internet or via private connectivity with optional multifactor authentication.
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API Gateway Configuration
Security Policies
Caching Policies
Lifecycle Policies
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation Yes
API documentation formats Other
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Each iteration of the Storage Gateway is customer specific and can be run directly on customer premises providing local, LAN speed access to files
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Capacity
  • Deduplication Ratio
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Optional Backup of Windows Server inclusive of VSS Providers
Backup controls Backups can be configured via the GUI or API
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Exponential-e uses VPLS technology for WAN segregation in addition to transit and rest encryption technologies

Availability and resilience

Availability and resilience
Guaranteed availability Storage Gateway Appliance 99.5% Availability
Exponential-e Object Storage 99.999% Availability

Service Credits of
5% for Below Target
10% for >0.1 Below Target
15% for >0.5 Below Target
Approach to resilience The Exponential-e Object Storage is replicated between 2-3 geographically redundant data centers. Files can still be accessed by users on failure of a storage gateway via the web portal.
Outage reporting The Exponential-e Service desk will inform customers for any service outage.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Details available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/04/2018
What the ISO/IEC 27001 doesn’t cover Details available on request.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Details available on request.
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 22301
  • ISO 20000
  • ISO 9001
  • ISO 50000
  • ISO 14001
  • Cyber Essentials PLUS
  • Commissum Information Assurance Certification
  • PIMS 686040

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.
Information security policies and processes Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Critical to our core operation is our national network infrastructure and Data Centres, which house our server and switching equipment, as well as our cloud Infrastructure. Exponential-e recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals. • All our Data Centres are ISO14001 accredited organisations with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint • Use the latest virtualisation (VDC) technologies to ensure the most efficient utilisation of hardware resulting in the overall optimization of our client’s infrastructure. Our VDC delivers dedicated processing instead of having multiple, underutilised physical servers, which helps minimise our environmental impact

Pricing

Pricing
Price £188 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Virtual Storage Gateway for VMWare or Hyper-V, Access to Exponential-e Object Storage, Access to Portal.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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