Namos Solutions Ltd

Oracle Cloud Hosting Services

Oracle IaaS, PaaS, and DbaaS to host infrastructure, middleware, and databases. Namos solutions manages the interaction and delivery of the hosting of the service to the end client.

Features

  • Hardware Isolation, high availability, and redundancy
  • Distribute workload traffic on public and/or private addresses
  • Snapshot the instances to recover or build new instances
  • Define and manage network topologies and traffic within Compute
  • Monitor usage and performance metrics
  • Create rule based alerts and get event based notifications
  • Connect on-premises resources to dedicated compute zones
  • Distribute workload traffic on public and/or private addresses
  • Dedicated database instances with Oracle Database 11g, 12.1 and 12.2

Benefits

  • Rapid self-service provisioning of complex, multi-tier environments
  • Built in CI/CD environments to simplify development and deployment
  • Control storage and compute scaling thru web console (or REST)
  • Schedule backup automation to fast local storage

Pricing

£10 per licence

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 8 2 6 0 8 3 6 5 4 1 4 3 7 0

Contact

Namos Solutions Ltd

Chris Mason

0845 299 6220

cmason@namossolutions.com

Service scope

Service constraints
Oracle SLA's are pre-determined and can be provided surrounding maintenance periods.
System requirements
  • Oracle IaaS can host most systems
  • Oracle DbaaS is for Oracle Databases

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have an SLA which is agreed upon time of contract depending on urgency of ticket (High/ Medium/ Low). All tickets are logged in our service portal for tracking.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Webchat is instigated by the user from within the support tool and enables the user to ask questions and chat using 'co-browse' functionality.
Web chat accessibility testing
We've used 'co-browse' with many of our support customer base effectively.
Onsite support
Onsite support
Support levels
Support levels depend on the clients requirements from Level 1, 2, 3
Costs vary depending on the level of support required
Service account manager is provided
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training services can be provided from onsite to online, and self-service training with a multitude of documentation available.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Tools are available to extract data from the Oracle systems if the client decides to not renew their contract.
End-of-contract process
Before the end date of the contract the client will be contacted to discuss renewal.

Using the service

Web browser interface
Yes
Using the web interface
Raise tickets, Access chat, Access knowledge base for Support.
For access to Oracle environments it is all Web Based, therefore depending on which services the client requires access can be provided
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Oracle testing
API
Yes
What users can and can't do using the API
API's are available for many services and also the ability to deploy your own
API automation tools
Other
Other API automation tools
Oracle
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
Linux or Unix
Using the command line interface
Access Oracle Compute Cloud instances from a remote host by using a secure shell.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Oracle is a world leader in cloud services. The datacentres are built in such a way that they scale depending on the workload put on them.
Environments are over sized to ensure there is no degradation in service as well as active monitoring.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Depends on the service; but can include files, VM's, data
Backup controls
Backup schedules can be discussed and determined with the client depending on the service purchased
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
This can be provided from Oracle on request
Approach to resilience
This can be provided from Oracle on request
Outage reporting
Email alerts, dashboards

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
This can be provided from Oracle on request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
This can be provided from Oracle on request
ISO/IEC 27001 accreditation date
This can be provided from Oracle on request
What the ISO/IEC 27001 doesn’t cover
This can be provided from Oracle on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
This can be provided from Oracle on request
PCI DSS accreditation date
This can be provided from Oracle on request
What the PCI DSS doesn’t cover
This can be provided from Oracle on request
Other security certifications
Yes
Any other security certifications
This can be provided from Oracle on request

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This can be provided from Oracle on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
This can be provided from Oracle on request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
This can be provided from Oracle on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
This can be provided from Oracle on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This can be provided from Oracle on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Oracle Corporation ("Oracle") is a global company that designs, produces and markets computer software and hardware, and provides sales, consulting, education and training in the application and use of its products. Oracle is committed to meeting the needs of our customers, including helping our customers use information technology to meet environmental challenges.

Taking account of our business needs, customer requirements and the desire to minimize adverse impacts on the environment, we maintain our facilities, run our business operations and develop products in a responsible manner. Oracle’s primary environmental impacts relate to: the company’s own energy consumption as well as the energy consumption of its hardware products; the disposition of its hardware products at the end of their useful life; vendor and supply chain management; business travel; and the consumption of natural resources through its own activities and its procurement processes. Oracle, with the cooperation of its employees, customers, contractors and suppliers, is committed to environmental management through:

Pricing

Price
£10 per licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Depends which service, but Oracle do provide trials for certain products.

Service documents

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