ClearPeople Ltd

Kentico Deployment Services

Utilising years of experience in Microsoft Office 365, SharePoint Online, Sitecore and Kentico projects, ClearPeople deliver websites offering a simplified communication and digital marketing toolset enabling organisations to rapidly deploy and leverage digital solutions driving productivity, improving efficiency and sharing knowledge.

Features

  • Intranet, Extranet, Web Capabilities
  • Document Management
  • Knowledge Management
  • Enterprise Social Networking
  • Discovery,Design, Development, Deployment, Training and Support
  • Content Publishing
  • People Finder
  • Knowledge Finder

Benefits

  • Drive productivity
  • Measurable business change, analytics and ROI
  • Benefits led approach to the programme
  • Multiple technologies to align internal, external facing portals
  • Fantastic user experience, improved user adoption
  • Derive clear strategic roadmap aligning to organisations goals
  • Enhance efficiency through collaboration and knowledge sharing
  • Increase flexibility with secure access from anywhere, anytime

Pricing

£20000.00 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

882356431038233

ClearPeople Ltd

Ricky Wallace

+44 (0)20 33 769 500

rwallace@clearpeople.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Other services extension
Microsoft Office 365, SharePoint, Sitecore, Kentico
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Microsoft Licenses

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Response times vary depending on priority
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Typically, 09:00-18:00 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage. flexible, priced to your needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started ClearPeople have a defined adoption program driven through a Managed Service contract
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The data can be easily migrated utilising common migration tools available in the market
End-of-contract process The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Experience tailored to meet the needs of the client.
Including hamburger drop down navigation
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing TBD
API Yes
What users can and can't do using the API The API is flexible and open, it can accommodate most common usage senarios
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The platform framework allows a flexible approach most standard types of customisation

Scaling

Scaling
Independence of resources ClearPeople design solutions that are scalable based on the projected business objectives and strategies

Analytics

Analytics
Service usage metrics Yes
Metrics types Out of the box tools and additional 3rd party tools when necessary
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Reselling organisation’s services Microsoft, Sitecore, Kentico

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Commonly available tools
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to the Microsoft Office 365 Trust Centre

https://products.office.com/en-gb/business/office-365-trust-center-operations
Approach to resilience The solutions are designed and based on Microsoft Cloud best practise technical architecture
Outage reporting Email alerts are used to report on any outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management areas can be restricted utilising permissions based Information Architecture
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 PCI Compliance Certification Currently being processed
ISO/IEC 27001 accreditation date PCI Compliance Certification Currently being processed
What the ISO/IEC 27001 doesn’t cover PCI Compliance Certification Currently being processed
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date Conforms to CSA CCM v3.0
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes ISO 27001 security polices are followed as part of the underlying platform

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ClearPeople have a defined change management process
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach ClearPeople have a defined vulnerability management process
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach ClearPeople have a defined protective monitoring process that can be offered as part of an ongoing Managed Service
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ClearPeople have a defined incident management process that can be offered as part of a Managed Service

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £20000.00 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Office 365 free trial Covers 30 days The trial does not include any custom applications

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑