Juriba

Juriba Dashworks - IT Migration & Evergreen Project Management Software

Juriba Dashworks is a software platform built to help organisations manage End User IT migration projects and the Evergreen IT asset lifecycle. It combines a searchable data warehouse, extensive software catalogue and project system to provide an end to end solution for managing a large scale upgrades or migration efforts.

Features

  • IT Migration Command & Control Centre & Project Status Dashboards
  • Real-time IT Migration Project Reporting
  • Self-Service IT Migration Portal
  • Repeatable Windows 10 Servicing Model Management
  • IT Asset Data Search & Visualisation
  • IT Asset Deployment Orchestration & Automation
  • Automated Emails & Notifications For User Communications
  • Windows 10 Application Compatibility, Normalisation & Rationalisation
  • Robust IT Asset Data Warehouse Using Connectors
  • Windows 10 / Office 365 Migration Portal

Benefits

  • Drive IT migration project activities from command and control centre
  • Accelerate IT migration project delivery
  • Provide better end user IT migration experience
  • De-risk IT migration / upgrade project cost & resource requirement
  • Automate repeatable PC deployment tasks
  • Better manage IT asset lifecycle and change
  • Deliver self-service IT asset reporting to information consumers
  • Drive Evergreen IT lifecycle management (applications and hardware)
  • Prioritise IT migration project activities for fastest scheduling and deployment
  • Consolidate multiple IT data sources into one searchable asset warehouse

Pricing

£0.60 per device

  • Free trial available

Service documents

G-Cloud 11

881369016266546

Juriba

Barry Angell

+44 207 873 2225

barry.angell@juriba.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Juriba Dashworks can be offered both as an on-premise and a pure cloud based IT migration and asset lifecycle project management solution. For cloud based operations, the system can run standalone with CSV data feeds, or can be linked to the infrastructure through a VPN. The Dashworks server can be hosted in AWS, Azure or any preferred hosting provider.
System requirements
  • Quad-core 64-bit CPU
  • 32Gb RAM (Lower if seat count <5,000)
  • 300Gb Disk
  • Windows Server (2012 Minimum)
  • SQL Server Standard (2014 recommended)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Cover is provided Monday to Friday, 8AM - 6PM UK hours, with an average response target of 4 hours. Customised support agreements can be procured to enable extended hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Juriba aims to respond to all problem tickets within 1 hour of receiving them through the support portal (http://support.juriba.com). A priority of 1 - 4 is assigned to each ticket, and a target SLA applied. Juriba's support team is available 8AM - 6PM Monday - Friday for problem resolution. Escalation is via the professional services head. The SLAs are as follows:

Priority 1: 1 hour response, 4 hours fix
Priority 2: 1 hour response, 8 hours fix
Priority 3: 1 hour response, 2 days fix
Priority 4: 1 hour response, 8 days fix
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Juriba provides a level of implementation services with every software sale. This can range from simple training (delivered or via videos) and documentation to full project implementation services. Typically, Juriba will work with you to build a statement of work that outlines the project requirements, and provide a ROM quote for the cost and effort involved.

Documentation & training videos - http://kb.juriba.com
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction If the system is hosted purely on-cloud, a request should be raised with your account executive for a backup of the Dashworks database. This will be provided within 2 working days.
End-of-contract process Juriba Dashworks can be procured in two ways.

Option 1 - Perpetual license with maintenance and support (included Yr 1)
Option 2 - Subscription license (monthly) inclusive of maintenance and support for the term of the license

For perpetual customers, maintenance and support will be charged from year 2 onwards.

Any customisation of the product, implementation guidance or delivery will be charged as separate consultancy. There are no fees at the end of a contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Juriba employs a part-time assistive technology test resource that tests all parts of the system to ensure compliance to the latest standards. The self-service portal receives most attention, followed by the full system interface.
API Yes
What users can and can't do using the API Juriba's API is available as a web service to perform a multitude of functions with the data layer. This includes extracting information, updating data and performing actions within the application. The documentation is available by adding a '/api' to the end of the Dashworks URL. Multiple code snippets have been written and documented that enable different use cases for the API. Access to the API is provided by a role held within the system permissions.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Dashworks is a platform built for IT migration projects and evergreen IT asset lifeycycle management. The tool can be customised for many aspects including the data imports, project configurations, self-service portal, email communications, orchestration and workflow as well as bespoke reports and dashboards as required. Many of these elements will be customised in conjunction with a Dashworks technical product expert.

Scaling

Scaling
Independence of resources Each Juriba Dashworks instance is kept separate for each customer. Therefore, no impact from other users is possible.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Juriba Dashworks supports data extract in multiple ways. These include via the API (code), Excel extracts, SQL queries and via any bespoke means such as SQL SSRS.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Juriba guarantees availability at 99.9% uptime. Users are refunded via service credits as agreed with the Juriba account manager.
Approach to resilience Juriba Dashworks is based on Microsoft SQL. Resiliency is defined by the customer requirement, and can be database mirroring through to high availability clusters. The web servers can be load balanced using multiple technologies as required.
Outage reporting Any outage is reported via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The Juriba Dashworks system has a full security model for roles and permissions within the software. Users receive minimal read-only access through to full system administration access via roles defined within the management console. Support is restricted through a maintained security whitelist for customers.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Juriba has a set of strict policy guidelines that all employees must adhere to. Employees are required to sign confidentiality agreements, and are verified by the PeopleCheck process. The Dashworks software is reviewed periodically against security guidelines and changes made to the code where applicable within the roadmap to maintain security compliance with the major recommendations.
Information security policies and processes All security policies are published on the Juriba intranet, and overviewed within the new joiner process. Periodic reviews of the policies are carried out with employees where they are working within a customer that requires additional security clearance. Employees based on-site will be required to complete the security training requirements of the end customer as part of the engagement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All Juriba product lifecycle changes are tracked within the Atlassian Jira system. Each upgrade to the technology is fully documented and detailed changes are checked in via strict source code control management. Where a change could impact security, and additional flag is placed against the item to ensure that security is tested thoroughly, both within automated tests, and manually.
Vulnerability management type Supplier-defined controls
Vulnerability management approach For cloud based services, Juriba relies upon the hosting provider (Microsoft Azure or Amazon AWS) for patching of the core OS and SQL. Should Juriba be required to patch its own software, this is done as soon as the impact of any patch is understood and communicated with customers. For on-premise services, the customer is responsible for their own patching and security.
Protective monitoring type Supplier-defined controls
Protective monitoring approach For cloud based services, the Juriba Dashworks application is monitored using tools such as Securi to ensure full threat reporting. Where a threat has been identified and a compromise found, the Juriba security SWAT team will assemble to provide a plan of action for removing the threat. Juriba will respond to incidents as soon as is possible.
Incident management type Supplier-defined controls
Incident management approach User incidents are reported through the support portal at http://support.juriba.com. Internal incidents are reported within the same system for security events. Reporting and tracking is available through the ZenDesk tooling in place.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.60 per device
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial version of Dashworks is available upon agreement with your Juriba sales representative. It is a full system evaluation. Juriba requires that for any evaluation, a clear set of success criteria and a timeline is identified for the tooling.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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