Akhter Computers PLC

Akhter Computers - Acronis Backup Cloud – Office-365 (Per seat)

Acronis Backup Cloud is a safe, scalable, hybrid cloud solution that protects all of your systems and devices. Highly customizable and cost-effective, Acronis provides backup, disaster recovery and secure data access. Acronis solutions include physical, virtual and cloud server backup software, storage management, secure file sharing and system deployment.

Features

  • Data protection for all data on-premises, in remote systems
  • Optimizes data to deliver backup 26% faster than other solutions
  • Local and cloud backup for hybrid protection

Benefits

  • Data backup for Office 365 email and mailboxes
  • Support for Windows/Linux/Mac/iOS/Android
  • Bare-metal recovery to any platform from the cloud

Pricing

£1.08 to £3250.00 per unit per month

Service documents

G-Cloud 11

881353459964914

Akhter Computers PLC

Latifa Hamdan

01279 821200

ccsales@akhter.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements https://kb.acronis.com/acronis-backup-cloud

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We will acknowledge any correspondence within 1 to 24 hours Monday – Friday 9AM to 6PM. We will respond to all correspondence quickly as possible; We will guarantee a response within 24 working hours. Weekend support and 24/7 support is available case to case upon request.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Akhter offer three different server models Gold Support-Telephonic and remote support of up to 2 applications(Azure, Office ,Acronis).
9 to 5 Monday to Friday Bronze Support-Telephonic and remote support for all applications and workstation.
9 to 5 Monday to Friday Silver Support-Telephonic and remote support for all applications and workstation.
24/7 Managed Gold Support - Full managed services, All network objects including cloud services Azure, Office 365 etc.24/7 Provide a technical account manager and cloud support engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training, or user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction http://www.acronis.com/en-gb/resource-center/resource/how-to-restore-individual-files/
End-of-contract process The contract will continue after its minimum period for a further 12 months, unless and until terminated by either party hereto giving at least three month’s notice in writing by Recorded Delivery post to the other, expiring at the end of the original minimum period or on any subsequent 12 month anniversary thereafter.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service http://www.acronis.com/en-us/blog/posts/easiest-way-back-iphone-and-android-devices
API Yes
What users can and can't do using the API http://www.acronis.com/en-gb/provider/backup-cloud/#section_partners
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation http://www.acronis.com/en-gb/provider/backup-cloud/#section_features

Scaling

Scaling
Independence of resources http://www.acronis.com/en-gb/cloud/backup/

Analytics

Analytics
Service usage metrics Yes
Metrics types http://www.acronis.com/en-gb/provider/backup-cloud/
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Acronis

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach http://www.acronis.com/en-gb/resource-center/resource/how-to-restore-individual-files/
Data export formats CSV
Data import formats Other
Other data import formats Blob object based

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability On Request
Approach to resilience http://www.acronis.com/en-gb/provider/backup-cloud/
Outage reporting Email and Dashboard alerts
http://www.acronis.com/en-gb/resource-center/resource/business-continuity-plan/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels On Request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 30/08/2008
What the ISO/IEC 27001 doesn’t cover http://www.acronis.com/en-gb/cloud/backup/
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essential Plus

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essential Plus
Information security policies and processes http://www.acronis.com/en-gb/cloud/data-centers/

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach https://kb.acronis.com/content/8808
Vulnerability management type Undisclosed
Vulnerability management approach On Request
Protective monitoring type Undisclosed
Protective monitoring approach On Request
Incident management type Undisclosed
Incident management approach On Request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.08 to £3250.00 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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